CARAH Care

21 Merton Road, Office 2, Bootle L20 3BJ
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9.9 23 Reviews
  • CARAH Care, Bootle
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Care Provided by CARAH Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care and Rehab at Home Ltd
  • Person in charge
  • Diane Percy (Registered Manager)

Funding & Fees Guide for CARAH Care

  • Prices

  • £24 an hour (£12 for 30 mins).

  • Fee's are in line with Local Authority rates.
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CARAH Care Reviews (23)

Total of 23, showing 1-20
9.9

CARAH Care has a Review Score of 9.9 (9.892) out of 10, based on 11 reviews in the last 2 years. Over all time CARAH Care has 23 reviews.

Overall Experience

  • 22
  • 1
  • 0
  • 0
  • 0

Date Published

23
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5
11
12

Review from R P (Client) assisted by family/friend published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care service. They call each day to help me with day-to-day tasks.

Reply from Diane Percy, Manager at CARAH Care

Thank you. Lovely to hear you are pleased with the service you are receiving. Thank you for taking the time to complete this review it is much appreciated. We will share this with the carers who support you each day, glad you think we are meeting your needs and doing a good job.


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Review from John S (Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the members of staff are great.

Reply from Diane Percy, Manager at CARAH Care

Thanks, really appreciate you taking the time to complete this review. Glad you don't need us anymore, hope your well. All rehabilitated and independent again. Keep in touch. Lovely feedback.


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Review from E S (Niece of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company enough!! From the super friendly and helpful management staff, to the amazing carers who all go well above and beyond their duties, from start to finish, the level of care has been outstanding. Even now, with my uncle in hospital, unfortunately waiting to go into a nursing
home, they are still being so supportive and have enquired about him many times, even though they are no longer providing his care. Thanks to them my uncle was able to remain at home for as long as possible and I cannot thank them enough for that, and for looking after him so well. Rest assured you/your family member will be well looked after by all at Carah Care, they really do care about their clients and family members.

Reply from Diane Percy, Manager at CARAH Care

Wow just wow! Thanks, he is missed believe me. So sorry he wasn't safe at home anymore, we would have loved for him to be able to stay at home but the time had come. Let us know when he is settled in his new place as we said on the phone, we really want to keep up contact and visit him when we can.


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Review from A T (Sister of Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service received so far. My sister became a client recently. Cannot fault anything.
The staff are extremely friendly and approachable and nothing is too much trouble. I would not hesitate to recommend Carah Care to others.

Reply from Diane Percy, Manager at CARAH Care

Wow. Fantastic feedback thank you. We are so proud of our team and the standards they strive to meet for our clients. Thank you for taking the time to complete this review, all feedback is very welcome as without this we cannot strive to improve our service. We will pass on these comments to the team as always.


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Review from J M (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good, cannot fault them.

Reply from Diane Percy, Manager at CARAH Care

Thank you for taking the time to complete this review. Really nice to hear your experience of CARAH care is meeting your needs. Another excellent review thank you.


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Review from L M (Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers go above and beyond the call of duty.

Reply from Diane Percy, Manager at CARAH Care

Always lovely to receive good feedback. Thank you for taking the time to complete and send in.


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Review from Sharon H (Daughter of Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, reliable service. Dad is very happy with his care visits. They have managed to hep wash and dress him, considering he is such a proud man.
The family love having access to CARAH Care's online management system, where we can see write ups of Dad's visits.

Reply from Diane Percy, Manager at CARAH Care

Thank you so much for this lovely review. It can be so difficult for people who have been so independent all their lives to accept help. We work with a domiciliary care management software system for this exact reason. Complete transparency, you can see everything we have recorded and up to the second information which gives you peace of mind when it's hard balancing caring for your dad with managing work and family life too. Keeping him at home safe and well is the priority and he has taken some time to convince to accept that help we know. Really appreciate you taking the time to complete this review.


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Review from Dave B (Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In September I broke my right leg, which was my bad leg anyway, because I had a stoke on my right side. So, I thought 'I don't need care, it's just the same processes'. Well I was wrong. The wonderful ladies kept my mood positive. They fed me, they kept my flat lovely. Every lady was and still is great.
I told them from the start 'I am Dave not Mr B'. I treated them as supportive friends and I told them every day that they made such a difference to my life. I am not the best cook so I never bothered about breakfast, the first they did was make a beautiful bacon toastie, because I am stronger and I now have a smaller evening meal and this means so much to me. I have lost one and half stone, that is wow. All the people within this organisation are so professional and, the best part of living in Liverpool, every lady is a character in the own way. All I can say is thank you.

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Review from Angie J (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I met a few of the nurses that came in to look after my mum, during her first week of her receiving care. They were all very helpful and cheery. I live a long way from my mum and it's reassuring to know that she has daily visits to help with her needs.
The management ladies are lovely and have been
more than helpful when needed. I am able to contact them when I need to and get updates also when requested.
There are different young girls going in each day but Mum is slowly getting to know them and feel comfortable with them.

Reply from Diane Percy, Manager at CARAH Care

Thank you for your lovely review. It's good to know that we have been able to reduce your worries, it is not easy being so far away from your loved ones at times. We are happy to hear Mum feels settled with the girls visiting each day.


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Review from David R (Husband of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team members assigned to look after my wife have done their utmost to help her over any embarrassment she may feel having to let other people carry out actions she would normally do herself. I have noticed that the senior team members take their time when new team members are being introduced
to ensure that they understand the requirements of the work.

Reply from Diane Percy, Manager at CARAH Care

Thank you for this feedback. We really do strive to help new carers understand the little details that are important to the people we support. It is so hard to accept help when you have been so independent throughout your life. It can be so embarrassing for people to accept help at times. We hope that we have gone some way to helping alleviate those worries somewhat.


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Review from Ruth H (Daughter of Client) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

CARAH Care has been caring for my mum since December 2022, I have nothing but praise for them. The level of service they provide is fabulous, not only to my mum but to me as well. The staff always have a smile on their faces, even when situations are difficult. I feel my mum is well looked after and
her personal care is really good!

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Review from Barrie S (Son of Client) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Want to thank all the staff for everything that they did for our mum. We found the carers to be kind, helpful and caring. They would help with anything we asked and treated our mum with respect and kindness. If we had a problem or request, the management couldn't do enough to help. The staff would take
time to talk and listen to Mum and help with any of her needs.

Reply from Diane Percy, Manager at CARAH Care

Your mum was such a lovely lady, and we hope she has found her move to be everything she wanted. She was an absolute pleasure to support. Thank you for your review, this is really appreciated, and we hope you keep in touch and let us know how mum is getting on from time to time. She really is missed.


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Review from John M (Son of Client) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for more from your staff of 'CARAH Care'
Your team are wonderful and take care of my dad even through the adversity of having Covid!
Thank you CARAH Care, thank you for looking after my dad.

Reply from Diane Percy, Manager at CARAH Care

Thank you for your lovely feedback. It's a pleasure to support your lovely dad.


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Review from B B (Wife of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, a very good package set up, lovely and caring staff who met all of my husband's needs. Lately, there has been new staff coming and going which has been a bit confusing for my husband. The existing staff are amazing.

Reply from A Murphy, M D at CARAH Care

A big thank you for your feedback and what a pleasure it is to care for your husband. We are sorry to hear that the introduction of newer faces has been a bit confusing for him. As you know, we like to build small teams of care staff around each client, so people get to see the same regular carers and we find this works really well. When the amount of support a client requires increases, this does mean we have to introduce additional care staff to the client. This is to meet the additional hours required. In this case, as the hours have doubled in size it has meant we have now needed to have double the team size. This ensures that everyone can have adequate rest periods in between delivering the care they provide.


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Review from Diane D (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the carer team girls are brilliant, the care and compassion they give to Mum is outstanding. Nothing seems to be too much, all the girls are so caring towards Mum and if I am feeling a bit down they will always ask me if I am ok and will listen to me. At the moment we don't know as a family
what we would do without the team. Keep up the good work, I would recommend you to any family that needs the care. Thank you so much for everything.

Reply from Diane Percy, Registered Manager at CARAH Care

Thank you Diane for the lovely feedback, we will pass it on to the team.


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Review from Uta M (Client) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with CARAH Care a few months now, and through it all, have felt in safe and capable hands. There is a desire to understand my situation in order to care specifically that I certainly have never experienced. One stand out person, who from the moment of introducing has been nothing but polite
and outgoing. The company may be young, but it has very successful years to come based on my experience so far.

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Review from Kathy R (Daughter of Client) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy compared to previous carers. Personal care as well as washing and housework. Lovely caring carers.

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Review from Cecilia G (Wife of Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carah Care's management and staff were very professional, I could not fault them on the care and support they gave to my husband.
My husband was always treated with dignity and respect.
I would recommend Carah Care to anyone who is seeking the best care for their loved ones.
I cannot thank them enough
for their care and kindness.

Reply from Alexandra Murphy, Registered Manager at CARAH Care

Thank you Cecilia for your review and what a pleasure it was to get to know yourself and your husband.
Will pass thanks on to the team.


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Review from Kelly C (Client) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandad has received has been outstanding and I couldn’t thank the carers enough. My grandad adamantly did not want carers in his home but has immediately come to see the carers as friends and says daily quote 'lovely girls'. They have allowed him to remain in his home for a longer period
of time which was his wish after a short period in respite care.

Reply from A. Murphy, Registered Manager at CARAH Care

Thank you for your feedback and what a pleasure it is to care for your grandad. It has been great getting to know him over the past few months. We all look forward to his visits and he always has great stories to tell us about times gone by. Thank you from all the team at CARAH Care.


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Review from Gill (Daughter of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has been a godsend with care and compassion with regards to my mum. When they came out to do the initial care plan with us, Carah Care was very passionate with regards to my mum's needs and went through everything with us. No stone was left unturned with regards to the care she required.
As for the ladies that come out to see my mum four times a day, they are just amazing, they are so kind and they look after my mum very well, anything she needs they go above and beyond for her. Absolutely amazing care company.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for CARAH Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for CARAH Care is calculated as follows: ( (58 Excellents x 5) + (7 Goods x 4) ) ÷ 65 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARAH Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about CARAH Care

What Type of Services does CARAH Care offer?

CARAH Care offers Home Care.

How many Carers does CARAH Care employ?

CARAH Care employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CARAH Care to verify any information. View our terms and conditions. CARAH Care has a Basic Service – more info.