CARAH Care

21 Merton Road, Office 2, Bootle L20 3BJ
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9.9 23 Reviews
  • CARAH Care, Bootle
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Care Provided by CARAH Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care and Rehab at Home Ltd
  • Person in charge
  • Diane Percy (Registered Manager)

Funding & Fees Guide for CARAH Care

  • Prices

  • £24 an hour (£12 for 30 mins).

  • Fee's are in line with Local Authority rates.
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CARAH Care Reviews (23)

Total of 23, showing 21-23
9.9

CARAH Care has a Review Score of 9.9 (9.892) out of 10, based on 11 reviews in the last 2 years. Over all time CARAH Care has 23 reviews.

Overall Experience

  • 22
  • 1
  • 0
  • 0
  • 0

Date Published

23
3
5
11
12

Review from Andrea W (Daughter of Client) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carah care took over as my mum's main carers in February of this year. It is the best decision myself and my sister have made.
The care they give our mum is second to none.
The same girls come each day, which is good as my mum suffers from severe anxiety, and she does not work well with change,
but they are extremely patient, kind and caring towards her, and she looks forward to them coming each morning and night.
My mum had a severe water infection a few weeks ago and had a stumble in the bathroom. The girls were here very quickly and stayed and relaxed her until help arrived to get her up. Then we arranged for Mum to have extra care in the afternoons just until she was feeling herself again, which after a course of antibiotics she was.
We thoroughly recommend Carah Care, they give 110%. I really don’t know what we’d have done if I hadn’t have found them, they are all fabulous!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheila P (Daughter of Client) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the manager and the ladies from the Carah care team from the bottom of our hearts for the care and love that they have shown to our dad during his final days. We could not have asked for any more. Not only did they take care of him, they also took care of our mum and made her
feel comfortable about them being there.
Having always looked after our mum and dad ourselves it was extremely difficult to allow ‘strangers ‘ into their home, however, we needn’t have worried as these lovely ladies enabled us to get Dad home from the hospital to spend his final days with us all and for that, we will be forever grateful. You truly are angels. With heartfelt thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn B (Client) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced several care companies over the years Carah Care are in a league of their own. They are full of energy, caring, supportive and so helpful.
They have increased my confidence and self-esteem no end. I don't know how they manage to be so professional, yet such fun.
Their holistic
approach to supporting mental health as well as physical care has genuinely turned my life around.
I can't rate them highly enough. They are truly a breath of fresh air.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for CARAH Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for CARAH Care is calculated as follows: ( (58 Excellents x 5) + (7 Goods x 4) ) ÷ 65 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CARAH Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CARAH Care to verify any information. View our terms and conditions. CARAH Care has a Basic Service – more info.