St Margaret's Homecare Selby

The Regen Centre, Landing Lane, Riccall, York YO19 6PW
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9.4 9 Reviews
  • St Margaret's Homecare Selby, York
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Care Provided by St Margaret's Homecare Selby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Abby Yates (Manager)

Funding & Fees Guide for St Margaret's Homecare Selby

  • Prices

  • Every care plan is different and tailored to you. We offer the best service and pricing to match your individual needs.
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St Margaret's Homecare Selby Reviews (9)

9.4

St Margaret's Homecare Selby has a Review Score of 9.4 (9.400) out of 10, based on 5 reviews in the last 2 years. Over all time St Margaret's Homecare Selby has 9 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
  • 1

Date Published

9
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4
5
4

Review from Suzanne A (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first telephone call /inquiry this provider has been wonderful. Senior staff and day-to-day carers are always polite and helpful. My mum was reluctant to admit that she needed support but now she looks forward to her "ladies" who visit 6 days a week. They always do whatever she asks and bring
a cheery smile. I feel confident that mum greatly benefits from this service. Thanks to all.

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Review from Karen I (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Margaret's has been looking after my mum for the past 9-10 months and I can honestly say our experience has been excellent. The carers have been great with my mum, they have been professional and caring, treating my mum with dignity and respect. She has developed a bond with a number of her regular
carers who sit and chat with her when they have completed their tasks. My sister and I have found St Margaret's very easy to work with, the team have been very responsive to our requests and needs. My mum has now gone into a residential care home and we would like to thank the team at St Margaret's for all they have done for us.

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Review from Zoe S (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives from her carers is second to none.
Think my mum knows more about her carers than she does her own family, she is always regaling stories about them and genuinely can't wait to see them.
The level of support she receives really is the best l have witnessed and l feel the carers
go above and beyond with all that they do for her.
The whole team are incredibly supportive of us all, and we are grateful every day for the love and support they offer Mum.
Thank you from us all.

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Review from Jane P (Daughter-in-law of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The client is very happy with her carers and appears to feel safe in their care.
There are some kind suggestions communicated from her care team, usually in the very useful little blue-grey exercise book provided by St Margaret's or phone and we do appreciate this.
We are unbelievably grateful to
your team
including the management staff.

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Review from Judie G (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the carers at St Margaret's - they were just brilliant with Dad. For the last four years, they have been there for him and us offering differing levels of support in line with his changing needs. Always a cheery event when Dad was in one of his less-than-cheery moods.
The team have been incredibly supportive and accommodating as things developed. Just a great care service - thanks to all!

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Review from Gail D (Daughter of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I take this opportunity to thank all staff at St Margaret's for their work and dedication in caring for my mother!
Without exception, all the staff who visited Mum were kind, caring and professional, and Mum always looked forward to the visits.
All staff are efficient and dedicated, and ensured
Mum was safe and comfortable at home.

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Review from Julie F (Daughter of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Margaret’s Homecare came into our home to care for my mum (she lived with my husband and I). Right from the start, the ladies who cared for Mum treated my mother with the utmost respect. They were efficient in doing their jobs, whilst at the same time, making sure my mother's needs were always addressed.
She was always happy to see them because they made her feel special, having a laugh and joking with her; they made her day. St Margaret’s attended Mum for 18 months until she passed away. We were so lucky to have such wonderful carers come into our home. I wouldn’t hesitate to recommend them or have them back if we needed them. I will always be grateful to the lovely ladies who looked after my mum.

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Review from Sherwen T (Daughter of Client) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the great fortune of being linked to this service to assist in my mother's care. The whole team cared for her with the highest level of professionalism and respect mixed with fun, and Mum really looked forward to their two-times daily visits. Their attention to detail and observation ie, of impending
issues, was excellent and gave me guidance and links for assistance as required.
I shall be forever grateful to have had their input during Mum's last months.
The care Mum received from this service was above and beyond expectation and for myself made my time caring for her so much easier and safer.
To all those angels - thank you.

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Review from Pauline S (Partner of Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have used St Margaret's for over 2 years and have been happy with the care throughout. However, my partner's care has been terminated after this week which gives me 1 week to find alternative care! I was informed via e-mail which I think is an appalling manner to inform someone their care is stopping.
My partner has MS and is reliant on carers to get him up in the morning. If this is how a loyal client is treated after using the company for over 2 years then you can't obviously care about your clients. I am now in a situation where I have to manage my partner's care myself until I can find alternative care. The carers themselves have always been excellent but I'm afraid the management's priority is money and does not have the client's best interests in mind.

Reply from Ross Kneller, Director/Owner at St Margaret's Homecare Selby

We apologise for the cancellation of your husband's calls. As communicated, the current staffing crisis means we do not have the resources to carry on with the calls. None of our staff live within 30 minutes of the area and we can’t find staff who will carry out the care. We cannot provide what we do not have I am afraid. Emails were sent early May first escalating this and the team have done their best. They did not make the decision to cancel your care lightly.
Our focus is and always has been people over profits and that is why our product mix is 70% social care in the Selby and York area. Many agencies simply provide care for Private clients. We believe everyone is entitled to care.
We have been providing care for 32 years and to hear that a client is not happy is something we take very seriously. The team are sorry you feel let down by management and we take your comments on board to help improve the service we offer going forward.


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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for St Margaret's Homecare Selby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for St Margaret's Homecare Selby is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) ) ÷ 30 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for St Margaret's Homecare Selby is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about St Margaret's Homecare Selby

What Type of Services does St Margaret's Homecare Selby offer?

St Margaret's Homecare Selby offers Home Care.

How many Carers does St Margaret's Homecare Selby employ?

St Margaret's Homecare Selby employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact St Margaret's Homecare Selby to verify any information. View our terms and conditions. St Margaret's Homecare Selby has a Basic Service – more info.