£25 per hour
This does not include our one off Assessment Fee which is £90, and we require a 4 weeks deposit which would be refunded if you decide at any point to discontinue the service.
Care Deluxe Ltd has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years. Over all time Care Deluxe Ltd has 4 reviews.
Review from J W (Daughter of Client) published on 2 April 2025
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Franklyn Allie, Service Manager at Care Deluxe Ltd
Good morning. We do appreciate your review and time you've taken to do so. Following this concern raised to myself, we've had a meeting and although there have been one or two occurrences afterwards, this concern has been dealt with promptly. We now have a robust monitoring process to ensure our staffs are on time and supporting our service users as per their needs and safely. Also, we now have a direct message line including messaging service with management which will ensure concerns are dealt with promptly and swiftly to prevent any disruption to service. I do hope this has reassured you that we're committed to providing safe and quality care that meets our service users needs. However, should any concern remains, please do not hesitate to reach me on a messaging service or via email. Thank you once. Kind Regards
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen A (Nephew of Client) published on 16 June 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M E (Wife of Client) published on 11 December 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G T (Client) published on 25 March 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 7.0 (7.000) out of 10 for Care Deluxe Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.000 for Care Deluxe Ltd is calculated as follows: ( (5 Goods x 4) ) ÷ 5 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Care Deluxe Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Nov 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Service Manager
Joined: 2025
Franklyn is currently our Service Manager and has over 4 years of experience working in a Domiciliary care setting. With a Level 7 in Health and Social Care Management, a background at undergraduate level in Public Health, he has the relevant experience and understanding on providing the right attitude to enable the team safely support our service users. Franklyn has experience as a care worker, senior health care assistant, deputy care manager, and has overtime, improved his skills and knowledge to provide effective leadership, and safely support individuals within our care. In his role, he is responsible for the daily smooth running of the business, supporting potential or current service users with reviews or assessment and ensure the organisation is in place with CQC guidelines and regulations.
Job Title: Director
Joined: 2018
The Director has over 10 years of experience in the care sector including 7 years as a Director and CQC responsible individual registered, and has played a pivotal role in enhancing the care and support division. With a Level 5 qualification in Leadership and Management, her leadership ensures the highest standards of care, guiding the organisation through numerous challenges. She remains committed to the latest training and best practices, keeping the organisation at the forefront of care provision.
Job Title: Care Coordinator
Joined: 2022
With her experience as a care worker, Rosemary has been providing safe and quality care service for our service users. Considering her passion for supporting the elderly and vulnerable individuals, Rosemary has improved her skills, experience overtime and currently working towards completing her Level 5 in Health and Social Care Management. Rosemary was recently promoted to her role as a Care Coordinator and this involve, allocating rotas, completing assessments, reviews, supervisions, spot checks and monitoring the care workers daily whilst ensuring our service is responsive, and of quality whilst maintaining safety. Rosemary is an essential part of our team as she liaise daily with other professionals and the field staffs to ensure the smooth delivery of all care services.
Job Title: Care Coordinator
Joined: 2023
With her experience as a care worker, Natasha has been providing safe and quality care service for our service users. Considering her passion for supporting the elderly and vulnerable individuals, Natasha has improved her skills, experience overtime and currently working towards completing her Level 5 in Health and Social Care Management. Natasha was recently promoted to her role as a Care Coordinator and this involve, allocating rotas, completing assessments, reviews, supervisions, spot checks and monitoring the care workers daily whilst ensuring our service is responsive, and of quality whilst maintaining safety. Natasha is an essential part of our team as she liaise daily with other professionals and the field staffs to ensure the smooth delivery of all care services.
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