Alina Homecare Christchurch

Silver Business Park, Airfield Way, Christchurch BH23 3TA
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9.8 21 Reviews
  • Alina Homecare Christchurch, Christchurch
Alina Homecare's Christchurch branch passionately cares for people who need help and support to keep living comfortably in their own homes.

The highly-trained care workers can help with a wide range of services, such as getting ready for the day, bathing and showering, help with medication, shopping and preparing food.

At Alina Homecare, they constantly strive to provide the best care possible and the service user is always encouraged to have a say to ensure their wants and needs are catered for.

The services are available to people in Christchurch and Barton-on-sea, Everton, Lymington, Bournemouth, Milford-on-Sea, New Milton and Sway.

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Care Provided by Alina Homecare Christchurch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlene Gale (Branch Manager)

Funding & Fees Guide for Alina Homecare Christchurch

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Christchurch Reviews (21)

Total of 21, showing 1-20
9.8

Alina Homecare Christchurch has a Review Score of 9.8 (9.757) out of 10, based on 8 reviews in the last 2 years. Over all time Alina Homecare Christchurch has 21 reviews.

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Review from J T (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Albeit short and sweet, only 2 weeks while my mother took a holiday with us, I can not fault the care and attention she received while here from the staff at Alina Homecare. We would definitely use their services in the future, and I, as the daughter, can only thank the staff for their understanding
and the wonderful care they gave my mother while she was here; nothing was too much bother. Again, thank you.

Reply from Seun Akinboluwajo, Operations Manager at Alina Homecare Christchurch

Thank you so much for your kind words! We're delighted to hear that your mother felt well cared for during her time with us. Even for a short stay, we always aim to provide the best possible care and support, and it's wonderful to know that our team's dedication and compassion made a difference for both you and your mother. Your appreciation truly means a lot, and we would be honoured to support you again in the future if ever needed.


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Review from I M (Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers/cleaners were competent hardworking courteous and helpful.

Reply from Seun Akinboluwajo, Operations Manager at Alina Homecare Christchurch

Thank you for your kind words! We're so pleased to hear that you found our carers to be hardworking, courteous, and helpful. Providing the best possible support is at the heart of what we do, and your feedback means a lot to our team.


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Review from N W (Daughter of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are new clients and are very happy with the care given to my father. When there is a change in carer/time we are always advised.
The friendly office staff are always ready to help and when we had an issue this was dealt with.

Reply from Charlene Gale, Branch Manger at Alina Homecare Christchurch

Thank you so much for your lovely comments. We are glad you are happy with the care your dad has received. I will pass on the message to the carers are office staff.


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Review from Sean G (Son of Client) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Appreciate the care provided by the individuals visiting Mum, she was put at ease and given comfort and company daily.
Having a parent with Dementia is horrible but knowing Mum was taking her medication correctly has been a great relief.
Thanks to all.

Reply from Gale Charlene, Branch Manger at Alina Homecare Christchurch

Thank you for your review. It has been our pleasure to help and support your mum. I know the carers enjoy supporting her.


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Review from K J (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was urgently admitted into hospital following a fall at home. This left my father at home on his own, not able to fully cope. Alina carers already came in each day for an hour but this needed to drastically increase to all day. Alina took everything off my hands in terms of quickly and
effectively ensuring that carers went in to see my father from first thing in the day to bedtime. Carers were very responsive to Dad's requests and needs in a very respectful way and took him to see Mum in hospital regularly. She was in hospital for 2 weeks. Throughout this time, I was in constant contact with Alina about care for Dad, but also to arrange care for Mum on coming out of hospital. Alina was superb and a lifeline. Since then, they have continued to provide good care for Mum and Dad, although the hours needed are not as intense now. Alina staff are always easy to get hold of and helpful with any issues swiftly resolved. I would very much recommend them.

Reply from Gale Charlene, Branch Manger at Alina Homecare Christchurch

Thank you so much for your lovely review. We all enjoy supporting your mum and dad. I will pass on your review to the team.


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Review from Lisa H (Daughter-in-law of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about my father-in-law, who was living alone since his wife went into care, and was 2 hours remote from the nearest family and struggling with dementia. I did an online search and spoke to several care companies. Alina were by far the most attentive, friendly and willing of all those we
met. They were great listeners, were flexible to changing needs, and showed interest in hobbies and memories to help lift my father-in-law's mood at each visit. Alina were consistent, reliable, and did everything that was asked of them, in fact, my father-in-law put on weight and was far healthier and happy as a result of his regular visits with lovely helpful, friendly and thorough carers. Office staff were wonderful, always welcoming, helpful and also reliable, and any concerns were always quickly resolved. Alina were a great long-term care choice, and I would definitely recommend them without hesitation.

Reply from Kim Gordon, Registered Manager at Alina Homecare Christchurch

Thank you so much for your kind words. Our carers have loved going to see your father-in-law and having a chat with him. Such an incredible man. I will pass on your kind comments to our lovely carers.


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Review from Michael N (Husband of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, excellent care and advice. Every detail is taken care of, always with a smile! Thanks for all you do, it is a great help to me and my wife. We look forward to the future with confidence, not gloom. Thank you.

Reply from Kim Gordon, Registered Manager at Alina Homecare Christchurch

Thank you so much for your lovely comments about our great carers. This will be passed onto them.


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Review from V R (Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina helped me get out of the hospital. I am in a lot of pain with my legs. The carers are very helpful and always happy which helps my mood for the rest of the day. I would highly recommend Aline to anyone who needs care. Without my carers, I would struggle in the morning. The carers are very dedicated.

Reply from Kim Gordon, Registered Manager at Alina Homecare Christchurch

Thank you so much for your review. We are very proud of our carers and I look forward to passing on your lovely comments.


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Review from J S (Wife of Client) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after and communication is good. He is left feeling well-supported and calm. The care has left him able to have a degree of independence during the day and able to relax in the evening.

Reply from Kim Gordon, Registered Manager at Alina Homecare Christchurch

Thank you so much for your lovely words. This will be passed on to our lovely carers.


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Review from Valerie M (Wife of Client) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are efficient and kind. They give helpful advice when needed. I think they are fantastic human beings.

Reply from Kim Gordon, Registered Manager at Alina Homecare Christchurch

Thank you so much for your lovely comment. We will pass on your feedback to our lovely carers.


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Review from Mary L (Client) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Alina Homecare for a little while now. I am very happy with the service they provide. I enjoy the carers coming to see me. Office staff are very helpful.

Reply from Kim Gordon, Registered Manager at Alina Homecare Christchurch

Thank you so much for your compliment. I will pass on your kind words to our lovely carers.


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Review from Barbara W (Client) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very friendly. They make sure that you are comfortable. If I need to telephone the office for anything they are always helpful.

Reply from Kim Gordon, Registered Manager at Alina Homecare Christchurch

Thank you so much for your lovely words. I will inform our carers of your praise.


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Review from Alan B (Client) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always there to help me.

Reply from Kim Gordon, Registered Manager at Alina Homecare Christchurch

Thank you so much for your kind words. This will be passed on to our team.


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Review from Suzanne B (Client) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina is an excellent service. The staff are well trained and kind and in my mind very special. They are reliable and at any time I shall recommend them. I am very satisfied and
grateful I have their help.

Reply from Kim Gordon, Registered Manager at Alina Homecare Christchurch

Thank you so much for taking the time to praise our caring team. I will make sure that your comments are shared with them.


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Review from Janet R (Wife of Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are having a wonderful experience with Alina Care. It makes such a difference to know that my husband is getting the best care possible and looks forward to his carer visits. They are always punctual, friendly, and efficient and it makes such a difference to our day.

Reply from Kim Gordon, Branch Manager at Alina Homecare Christchurch

Thank you so much for your kind words. This will be passed on to our staff.


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Review from Michael (Son of Client) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer genuinely makes a difference helping my Dad who has Alzheimer's. This makes a massive difference to my Mum who would otherwise be doing this, and she's over 80. So the help makes her quality of life better. I'd wholeheartedly recommend our carer (I'm not allowed to use her name in this review).
And say a personal thank you for making a real difference to the quality of both my Mum and Dad's lives. Indeed, all the team at Alina Christchurch are lovely people.

Reply from Kim Gordon, Branch Manager at Alina Homecare Christchurch

Thank you so much for your review. We will pass your lovely comments to our team members.


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Review from Helen W (Wife of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and nice people.

Reply from Seun Akinboluwajo, Regional Manager at Alina Homecare Christchurch

Dear Helen, thank you for your kind words and for the review. We are glad to see that you are pleased with our friendly staff. Best Wishes.


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Review from R B (Client) assisted by family/friend published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love everyone that helps with my needs. Treated like one of the family. Such good care and look forward to their visits each day. Thank you.

Reply from Seun Akinboluwajo, Regional Manager at Alina Homecare Christchurch

Thank you for your positive words and compliments. We are very glad you are happy with the care provided to you.


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Review from A G (Client) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the care company.

Reply from Seun Akinboluwajo, Regional Manager at Alina Homecare Christchurch

Thank you for your kind review. We are pleased that you enjoy the service provided by Alina Homecare.


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Review from B R (Husband of Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two carers that I feel who's performance is not up to that of the others. One struggles with anything that requires physical effort. The other person's quality of observation is somewhat lacking.
However the best caring company yet!

Reply from Seun Akinboluwajo, Regional Manager at Alina Homecare Christchurch

Thank you for your positive review. We have looked into the matter raised in the comments and have addressed them with the care staff.


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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Alina Homecare Christchurch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Alina Homecare Christchurch is calculated as follows: ( (45 Excellents x 5) + (2 Goods x 4) ) ÷ 47 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Christchurch is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Charlene

Charlene

Job Title: Branch Manager

Charlene's highly trained Team members in Christchurch always go the extra mile for their clients. They are dedicated to delivering excellent service by providing high standards of care.


Frequently Asked Questions about Alina Homecare Christchurch

What Type of Services does Alina Homecare Christchurch offer?

Alina Homecare Christchurch offers Home Care.

How many Carers does Alina Homecare Christchurch employ?

Alina Homecare Christchurch employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Christchurch to verify any information. View our terms and conditions. Alina Homecare Christchurch has a Platinum Service – more info.