Leah Care

The Hub, Roffey Park Institute, Forest Road, Horsham RH12 4TB
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Top 20 award
10 42 Reviews
  • Leah Care, Horsham
Operating in Horsham, Billingshurst and the surrounding areas, Leah Care specialises in providing home care and daily living assistance to a variety of individuals.

They understand that no one care plan fits all and will take the time to get to know you to develop a care plan tailored to your specific needs.

Whether you need daily or weekly assistance due to ageing, illness, recovery, rehabilitation or someone to keep you company, their experienced, highly trained care workers will provide an individualised service you can trust, with continuity of care, allowing you to feel better in the comfort of your own home.

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Care Provided by Leah Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Leah Care Services Ltd
  • Person in charge
  • Stuart Marchant (Care Manager)

Funding & Fees Guide for Leah Care

  • Prices

  • Dependent on Assessment

  • Dependent on Assessment

Leah Care Reviews (42)

Total of 42, showing 21-40
10

Leah Care has a Review Score of 10 (9.977) out of 10, based on 15 reviews in the last 2 years. Over all time Leah Care has 42 reviews.

Overall Experience

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Date Published

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Review from Simon M (Son of Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One word to describe Leah Care - fantastic! Absolutely delighted that we chose Leah Care to provide Personal Care for my mum and subsequently respite care for my stepfather. From the initial assessment meeting with the Care Manager, I sensed that we were in good hands and the subsequent visits from
the carers confirmed this. Everyone has shown great empathy to my mum, stepfather and the rest of our family and have been caring, highly professional, friendly and helpful. If you are looking for a care company serving the Horsham and Billingshurst areas, I can highly recommend Leah Care.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you very much for your review. It is a pleasure to be able to support your mum and stepfather. We will pass on your kind words and thanks to the care team.


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Review from Jacky W (Daughter of Client) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Leah Care have been absolutely wonderful, kind, caring, considerate, passionate, reliable and professional in helping my dad feel as comfortable as he could be right up to the very end. Dad had good camaraderie with his daily carers, especially when light relief was needed. I would like to make a special
thank you to the carers for doing an outstanding performance every day. Leah Care come highly recommended and made a huge difference to dad's way of life up to the end. Thank you for everything.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for taking the time to review our services. It is always great to hear what impact our services have had on your lives. It was a pleasure to look after your father and we will pass on your kind word to our care team.


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Review from A S (Daughter of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and service we received from Leah Care has been outstanding. All the carers who visited my mum over the last five months were kind, knowledgeable and supportive. The admin staff are also excellent, always going out of their way to accommodate an ever-changing scenario. They were easy
to contact and always willing to offer any help or guidance we needed. We cannot thank them enough.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for taking the time to review our service. It was a pleasure to support your mum. We will pass on your thanks and kind words to the team.


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Review from N W (Daughter of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my Dad by Leah Care was simply outstanding. The carers were kind, respectful, and always polite and my Dad enjoyed a song and a joke with them whenever he could. The Manager was exceptionally helpful and I couldn’t recommend highly enough!

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for taking the time to review our services and for your kind words. We will share your comments with the care team.


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Review from Margaret B (Niece of Client) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received from Leath Care was second to none, from the management to all the care staff. I live in Lincolnshire, so it was very important that my aunt had the best care possible, and that was provided by Leah Care. I would telephone every day for an update on my aunt's health, and there
was always a friendly voice on the ether end. They were with my aunt in her final hours, and they gave her all the care and love to assure everything was okay. Well done, team.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for taking the time to review our service. It was a pleasure to support your aunt. We will pass on your thanks and kind words to the care team.


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Review from Sandra M (Daughter of Client) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Leah Care has been brilliant and is still carrying on.
The daunting experience of organising care for the first time for my mum (90) was a very smooth one. I initially met the manager and was immediately very impressed with his genuine kindness and empathy towards my mum and the
rest of our family. Nothing is too much trouble and any worries I have are immediately dealt with in a professional manner with the manager and his team. My mum's care needs are fully met and my mum loves her 2 visits a day. The carers listen to my mum and are very respectful. An outstanding care company.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for taking the time to review our services and for your kind words. We will share your comments with the care team.


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Review from Philippa S (Daughter of Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Leah Care have been providing home care for my elderly parents for a couple of months now. We have been overwhelmed by the kindness and high quality of care given. It has been a very challenging time with my mother's medical condition and dementia, however, all Leah Care staff have been managing the
situation very sensitively, and although my mother was reluctant to accept help initially, she has begun to foster positive relationships with the carers due to their ongoing patience and kindness towards her.
I feel that this has all been possible due to the leadership and commitment of Leah Care.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for taking the time to review our services. It is a pleasure to be able to support your parents. We will share your feedback with the care team.


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Review from Sarah P (Wife of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Leah Care has supported my husband and I since he was in hospital in June. As a former nurse, I feel able to express my complete confidence in the care they show. All the team we have met, and in particular, the manager, goes above and beyond to show compassion and empathy to both my husband as the
patient. As his wife, they are cheerful and friendly to me. They are polite, sensitive to the needs of the patient and above all kind and caring. If I were in the position of needing care it would be to Leah Care that I would go.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you very much for your review. It is a pleasure to be able to support your husband. We will pass on your kind words and thanks to the care team.


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Review from Terri T (Wife of Client) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning to the final stages of my husband's life, Leah Care gave us superb care always punctual, smiling and wonderful care from all the staff. They understood when it was a bad day and change the care to suit my husband. I would wholeheartedly recommend Leah Care.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you very much for your review. It is a pleasure to be able to support your husband. We will pass on your kind words to our care team.


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Review from Zoe C (Daughter of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the introductions, we felt like Leah Care was already part of our family. Not only extremely professional but extremely friendly and so, so helpful.
They went above and beyond many a time and were so kind and gentle with my father.
We can't praise Leah Care any more than we already have. The
carers and manager were so lovely and always took their time never rushed.
Always at the end of the phone and always cheerful.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you very much for your review. It was a pleasure to be able to support your father during this time. We will pass on your kind words to the care team.


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Review from Susan C (Sister of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was sadly diagnosed with cancer last October. His deterioration was rapid and with the help of our local hospice, we were put in touch with the manager at Leah Care who came to visit my brother before the care package was put in place. He introduced the carers to my brother which gave him
the reassurance he required to accept care. I would like to thank all the carers who visited my brother during his final days. He was treated with compassion and kindness. The manager went out of his way to help us through the process and put us in touch with vital agencies. I would recommend Leah Care to anyone needing care.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for taking the time to review our services. It is always great to hear what impact our services have had on your lives. It was a pleasure to look after your brother and we will pass on your kind word to our care team.


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Review from S H (Stepdaughter of Client) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since suffering from a stroke, my father has been receiving visits from Leah Care, commencing November 2020. I cannot speak highly enough of the company as a whole, and from the initial contact with the manager, who came and did the assessment, to the current time, the care my father receives is excellent.
The manager is very proactive and plays an active role in care visits. Communication from the office/manager is exemplary. Nothing is too much trouble and I would wholeheartedly recommend Leah Care to anyone.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you very much for your review. It is a pleasure to be able to support your father. We will pass on your kind words to our care team.


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Review from Georgina M (Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Leah Care looked after my father for 9 months, we were desperate and frightened for my father to receive in house care. From day one our minds were put at rest, Leah Care was exceptional and all the carers went beyond their call of duty. They not only met all his needs and requirements but made his
and my mother's life better than I could have hoped for and at times actually most of the time fun.
We are and always will be eternally grateful.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for taking the time to review our services. It is always great to hear what impact our services have had on your lives. It was a pleasure to look after your father and we will pass on your kind word to our care team.


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Review from Kirsty E (Granddaughter of Client) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Now that my grandmother has got used to your carers' twice-daily visits that started a few weeks ago, she enjoys their company, plus their helpfulness along with having a laugh with each of them. It is a godsend that they help her prepare her evening meal and are more than happy to assist in any way
that they possibly can. We would highly recommend you all.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for taking the time to review our services and for your kind words. We will pass on your comments to the care team.


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Review from Michael B (Husband of Client) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Leah Care came to support my wife and me during the last few weeks of her life. All of the carers involved treated my wife with gentle kindness and helped her maintain her dignity and independence of spirit. I was able to shift the caring I was doing over to them gradually and they were fabulous. They
went above and beyond to help her and to make it easier for me. I was impressed by how hands-on the manager was and he made sure his team had what they needed to provide the best possible care for my wife. I felt I was able to trust them completely. Thank you.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you very much for your review. It was a pleasure to be able to support you and your wife during this time. We will pass on your kind words to the care team.


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Review from John B (Husband of Client) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your help organising my wife's care during her final illness. A special thanks to our regular carer for her care of my wife which was greatly appreciated by all of us. By your friendly approach and very good carers you made a very difficult time that little bit easier.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for your review and feedback. We will pass on your comments to the care team.


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Review from L R (Next of Kin) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My frail relative needed help after a nasty fall. They wanted to go home but couldn't see how - they lacked confidence and motivation. We weren't sure if it would work, but we engaged Leah Care and agreed on a plan. The manager and his team have changed our lives. Every member of staff is just lovely,
kind, respectful, creative and sensible. Nothing is too much trouble. They have helped make life so much easier for us all. My relative is happy, settled and back in control, and we are all very grateful.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for taking the time to review our services. It is always great to hear what impact our services have had on your lives. It is a pleasure to continue to look after your relative and we will pass on your kind word to our care team.


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Review from Jane G (Wife of Client) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent sums up the care Leah Care has shown my husband in the past few weeks. All the carers are incredibly kind, considerate and respectful to my husband. My husband is always told what is to happen next in his care. The carers show gentle humour along with their care of my husband. It is a pleasure
to have them in our home.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you very much for your review and your kind words about our services. We will pass on your comments to the care team.


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Review from Phillip W (Client) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a complex case as I have cancer and am in an ongoing state of being about to die soon - and then not dying. I used Leah Care for 6-months in 2020 and have been very happy with their communications, processes, and care (changing medical dressings, and chemo side effects support). I'd still be using
them now, but currently, I'm not as ill.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for your feedback. We will pass on your feedback to the care team.


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Review from Jeanette P (Daughter of Client) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy having Leah Care visiting twice a day. The carers were very kind, friendly and thorough, especially with her personal care and medication. They all had time for a chat and a laugh together. I would highly recommend them.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for your review and kind words. Leah Care are very pleased to hear about your experience and appreciate your feedback. We will pass on your comments to the care team.


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Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Leah Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Leah Care is calculated as follows: ( (86 Excellents x 5) + (2 Goods x 4) ) ÷ 88 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Leah Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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