Leah Care

The Hub, Roffey Park Institute, Forest Road, Horsham RH12 4TB
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Top 20 award
10 42 Reviews
  • Leah Care, Horsham
Operating in Horsham, Billingshurst and the surrounding areas, Leah Care specialises in providing home care and daily living assistance to a variety of individuals.

They understand that no one care plan fits all and will take the time to get to know you to develop a care plan tailored to your specific needs.

Whether you need daily or weekly assistance due to ageing, illness, recovery, rehabilitation or someone to keep you company, their experienced, highly trained care workers will provide an individualised service you can trust, with continuity of care, allowing you to feel better in the comfort of your own home.

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Care Provided by Leah Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Leah Care Services Ltd
  • Person in charge
  • Stuart Marchant (Care Manager)

Funding & Fees Guide for Leah Care

  • Prices

  • Dependent on Assessment

  • Dependent on Assessment

Leah Care Reviews (42)

Total of 42, showing 41-42
10

Leah Care has a Review Score of 10 (9.977) out of 10, based on 15 reviews in the last 2 years. Over all time Leah Care has 42 reviews.

Overall Experience

  • 42
  • 0
  • 0
  • 0
  • 0

Date Published

42
6
9
15
27

Review from Caroline K (Wife of Client) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Leah Care is a charming, considerate, understanding, and caring little company. They carry out their tasks with great kindness and good humour, I could not wish for better in any way for my husband. My husband left the hospice with a prognosis of a few weeks and is happily still very much with us,
5 months later! Apart from the wonderful care he received in the hospice, I put this down to Leah Care’s personal care and good humour in his home environment.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for your review and feedback on our services. It is always so nice to hear how much our support means. I will pass on your kind words to our care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark B (Son of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has recently started using this organisation. After having a care provider previously my mother was very anxious about going through the process again and having new carers. Right from the first phone call and speaking to the company we were put at ease. All of the carers that come
to see my mother are fantastic and can not do enough for her and my mother looks forward to them coming in every day. The manager is excellent and always communicates regularly with my mother. We are very pleased that we changed companies as we can not fault them.

Reply from Stuart Marchant, Care Manager at Leah Care

Thank you for your review and kind words. Leah Care are very pleased to hear about your experience and appreciate your feedback. We will pass on your comments to the care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Leah Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Leah Care is calculated as follows: ( (86 Excellents x 5) + (2 Goods x 4) ) ÷ 88 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Leah Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Leah Care to verify any information. View our terms and conditions. Leah Care has an Enhanced Service – more info.