Azure Care

The Joiners Shop, The Historic Dockyard, Chatham ME4 4TZ
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9.3 13 Reviews
  • Azure Care, Chatham
Azure Care was established in June 2019, with the mission of putting their clients care at the heart of their service. Having seen first hand the impact that home care can have on loved ones, the founders, Parvinder and Kiran, set up Azure Care to ensure that every person receiving care and support services has their needs put first.

This means a service and process designed to allow clients to have their say on what they need, how they need it and when they need it. As a family run business, Azure Care is agile and flexible enough to take speedy decisions to ensure it is able to deliver on its customer promise.

Their vision is to transform the care industry through a human approach to care, which uses technology to empower people and foster transparency. They want to be the preferred choice of people looking for care and for people wanting to deliver care.

Their mission is to deliver excellent care by putting their clients' needs first, every day. They build your care around you, your needs and your preferences - care designed just for you by listening to you.

They want their clients to feel empowered, respected and treated with dignity and compassion, and their families to be reassured that their loved one is getting the quality care they need, to live life on their terms.

Azure Care's values:
Compassion - to really care for someone, you need to demonstrate compassion, a kindness and willingness to help others
Empowerment - care should be designed to empower people to live their life on their terms
Responsiveness - they believe in inclusive care and actively listen to deliver what you need
Dignity - everyone should be treated with respect and honour
Safety - this is paramount for both for their clients and their teams

Show Azure Care on the Map

Care Provided by Azure Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Azure Care Ltd
  • Person in charge
  • Parvinder Dusanj (Managing Director)

Funding & Fees Guide for Azure Care

  • Prices

  • We are happy to discuss the fee's for your bespoke care package.

Azure Care Reviews (13)

9.3

Azure Care has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Azure Care has 13 reviews.

Overall Experience

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Date Published

13
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9

Review from Alan B (Son of Client) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Azure Care and all members of the carers and admin I have met have been the most caring professionals you could wish to meet within the care industry. From the initial meeting to decide whether to choose Azure Care, to the incident where my mum's carer found her in an emergency situation and went above
and beyond her role in staying with my mum until an ambulance arrived, proves to me and my family that their services could not be bettered.
Just amazing. Thank you so much.

Reply from Kiran Gill, Director at Azure Care

Thank you so much for your kind words. We're so proud of our team and the dedicated care they provide. We're honoured to be able to support Mum and provide you with peace of mind knowing she's in safe hands.


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Review from Clive B (Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciate the excellent care your ladies give me. I'm in a really happy mood after they finish their work.
It's worth every penny my children pay for the visits.
It makes me happy to hear the lady wake me up as they creep around quietly to prepare my breakfast before they wake me up.

Reply from Kiran Gill, Director at Azure Care

Thank you for the lovely feedback. It means a lot to the whole team to know our hard work and dedication are helping you feel supported and happy.


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Review from C M (Daughter-in-law of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we had been caring for Mum for a few weeks when we decided she needed help. The Azure team arrived promptly and made an assessment of Mum's needs and a plan of care within hours. The first carers arrived but a couple of hours later. They were absolutely life savers. They were kind. respectful,
and compassionate to both Mum and us as a family. We will be forever indebted to them in our time of greatest need.

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Review from J F (Daughter of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received wonderful care from all her carers. She was treated with dignity, care and compassion at all times. Azure Care looked after the whole family and was a tremendous support to us all. I would not hesitate to recommend Azure Care
to anyone requiring assistance. Thank you.

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Review from Lisa S (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment visit, I was confident that my dad would be treated with compassion, care and dignity and this company delivered just that. I would not hesitate to recommend this company and can only say thank you for making my dad's last few days comfortable and with dignity. Not only did
they give him excellent care they put the whole family at ease and looked after us as well. Cannot thank them enough.

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Review from Peter W (Client) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive is very good, and they understand what I require on a day-to-day basis. They talk to me like a human being, not just a piece of meat. They also treat the family well and explain any changes they wish to make to my care. The only issue I have is over timings when they come, mainly
at weekend; I don't want 7-7.30 am, I would like 8 to 8.30 am. I know it's not always possible, but if they could look at this problem. They also need to inform me of changes in carers, as at present, they don't.

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Review from Nazreen O (Sister of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the service provided. The carers arrive on time and are very reliable and caring. They treat my sister with dignity and attend to her needs professionally. They are aware of their limitations and will seek help appropriately. The management team are approachable and will be
their best to respond to changing health care needs.

Reply from Kiran Gill, Director at Azure Care

Thank you so much for your kind words. We're honoured to be able to support your family. I know the whole team will be delighted to read such wonderful feedback. With warm thanks from the whole team at Azure Care.


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Review from Pauline W (Wife of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers, on time, reliable, and professional. Reassuring when I am not at home. Very professional staff from the office and paperwork kept up to date. Nothing is not too much trouble. The staff have total respect for my husband and his needs. Thank you.

Reply from Kiran Gill, Director at Azure Care

Thank you for such a lovely review. We're honoured to be able to support your husband and will be sure to pass on your kind words to the care team. We believe in caring from the heart, and we're so happy that you have felt this difference. With many thanks from the whole team at Azure Care.


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Review from T A (Daughter of Client) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad couldn’t be happier with the care provided. Lovely friendly staff who take time to have a chat. Whenever I needed to phone the office for support in any way, I have received it without hesitation. Dad couldn’t ask for more and neither could I.

Reply from Kiran Gill, Director at Azure Care

Thank you so much for your kind words. It's an honour to support your father. I know the whole team will be delighted to receive your wonderful feedback. With thanks, from the whole team at Azure Care.


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Review from Andrew G (Son of Client) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have three regular visits each week for my 90-year young mother, as she is starting to find general day-to-day chores a struggle and her mobility is not as it used to be. Therefore, it is a great help to her family to know someone reliable and caring is visiting her. We have been using Azure Care
now for approximately one year and find their staff very helpful and easy to deal with.

Reply from Kiran Gill, Director at Azure Care

Thank you so much for such a lovely review. We're honoured to support your mother. I know the whole team will be delighted to read this wonderful feedback. Many thanks from the whole team at Azure Care.


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Review from Cathy M (Daughter of Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Azure have provided care for my parents for just over a year now. My 85-year-old mum has mixed Dementia and my stepfather 92 tries hard to look after her - he has many health issues too. This company has listened to and refined the care package to adapt to the changing needs of my parents. Consequently,
this has had a very positive impact on my parents’ lives, and in turn my life, as I am confident that they are safe and that their needs are met.

Reply from Kiran Gill, Director at Azure Care

Thank you so much for your kind words. We're honoured to be able to support your family. I know the whole team will be delighted to read such wonderful feedback.


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Review from Averil F (Wife of Client) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had this care company for the last month and cannot fault the experience that I have had with the company.
This is the third company that I have had for my husband and I am very impressed with the care that I have been given.
The company arrive on time and look after my husband very well. All
the other companies that I have had have not been as good as this company.
I would recommend this company for anyone looking for care as both the carers are very good and I have never in the last four years had such good care for my husband.

Reply from Kiran Gill, Director at Azure Care

Thank you so much for your kind words. Azure Care was set up with the intention of making a genuine difference to people's lives. Hearing this feedback is so heartwarming and we're proud to have been able to help and support you. Many thanks, Team Azure Care.


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Review from Sharon W (Daughter of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been contacted via Facebook after a rant at how bad the local Social Services are in my father's area, my father had a visit the very next day to assess his needs. Very friendly, approachable and professional at all times. My father immediately signed up for some help and visits. Azure Care are
so very reliable, flexible to their clients' needs and go the extra mile whenever they can. Washing, ironing, cleaning, cooking, shopping, or collecting a take out, nothing is too much trouble. Our family uses the mobile app to see what has been done at our father's request and find it very reassuring that his health is always commented and documented on arrival and as leaving. Being 88, disabled, and living alone, I have certainly noticed a difference in his mood which is great. No hesitation whatsoever on recommending to anyone who needs assistance.

Reply from Kiran Gill, Director at Azure Care

Thank you so much for your kind feedback. On behalf of the team, we're absolutely humbled and delighted that we have made a positive impact on your father and his wellbeing. We believe in caring from the heart, and we're so happy that you and your father have felt this difference. Thank you.


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Azure Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Azure Care is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Azure Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Azure Care

What Type of Services does Azure Care offer?

Azure Care offers Home Care.

How many Carers does Azure Care employ?

Azure Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Azure Care to verify any information. View our terms and conditions. Azure Care has a Platinum Service – more info.