Cross Care

34 Green End, Whitchurch SY13 1AA
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8.5 8 Reviews
  • Cross Care, Whitchurch
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Care Provided by Cross Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Cross Care Ltd
  • Person in charge
  • Ruth Thorley (Registered Manager)
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Cross Care Reviews (8)

8.5

Cross Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Cross Care has 8 reviews.

Overall Experience

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Date Published

8
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6

Review from Jeanette M (Daughter of Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi all. These lovely people look after my dad. It was a stressful time for him needing carers but made so much easier by Cross Care. I cannot name people who are brilliant as I wouldn't want to leave anyone out! You know who you are! I will say that it is a breath of fresh air when the owners/directors
do a shift as a carer. It's inspiring to think that they are still interested in what's happening right there in my dad's home. The management is approachable and really listens to my worries. Thank you all so much here's hoping we can be working together for a good while yet.

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Review from Vicky E (Granddaughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team provided excellent care and help to my nan. We initially started with evening visits but then moved to mornings as well. Nan was reluctant to have carers initially, but they overcame her concerns and she enjoyed their visits. If they had any concerns then they would inform the family. Having
access to the reports was helpful and reassuring for the family. I recommend Cross Care to anyone who is looking for people to look after their relative in their own home. Thank you to all the carers for your care and patience.

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Review from Krystyna B (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, Mum was very reluctant to employ carers as she felt a failure and didn’t want the intrusion of other people coming in to help her. However, the way Cross Care approached her at the outset of care a few months ago, explaining how they work and what they could do for her, enabled her to agree
to help. Mum has found it makes a real difference to have someone help her get up, washed, dressed and provided breakfast from a friendly very caring team. She loves that they know her little ways as well as specific things she needs done daily. So much so; that the amount of support has increased from mornings to include a bedtime visit as well.
As her daughter, I can relax knowing Mum is getting excellent care and help from a lovely friendly team. If anything is wrong or different or of concern, I am immediately notified. This gives me immense peace of mind. I am now able to visit and have a game of scrabble or sit and chat, rather than only having time to provide all her care.

Reply from Katie Doyle, Managing Director at Cross Care

To care for your Mum is a real pleasure. She really does brighten up our day.


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Review from Neville C (Son of Client) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives from her carers from Cross Care is fantastic. She was reluctant to have carers initially, but now she looks forward to their visits and loves them. They are always so pleasant and helpful and let me know if there is anything that is concerning them through the Directors or
if they answer the phone when I call Mum. I recommend Cross Care to anyone who is looking for people to look after their relative in their own home. Thank you all so much.

Reply from Katie Doyle, Managing Director at Cross Care

Thank you so much for your kind words. The support worker's really enjoy visiting your mum. She has a good giggle with them.


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Review from Janet W (Daughter of Client) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cross Care provided the very best care for Mum at her time of need. The care manager and team of carers were so kind and caring, very approachable and very helpful.
Just wish they had been around when we needed care for my dad. Out of all the care companies we've had experience with, and we've seen
the best and the worst in care agencies, Cross Care were the very best.

Reply from Katie Doyle, Managing Director at Cross Care

It was an absolute pleasure caring for your mum. She really was a lovely lady. I, myself enjoyed visiting her and hearing about her life growing up. I would often stay longer just to hear those stories. She will be missed by all.


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Review from Claire B (Daughter of Client) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been through a very difficult time with mum’s illness and the rehab team had successfully helped us make the move for mum to go from our house to her own home. From the very first point of contact with Cross Care, I felt reassured that this would continue. I spoke with the manager and she immediately
put me at ease, knowing that mum would be in safe hands. Any communication has been instantly replied to (even at late hours).
Mum says some lovely things about the carers and has built up relationships easily and quickly, which I feel is down to the caring nature of the team.
The team are generous of their time and truly live up to name, ‘Carer’. I would highly recommend them to anyone who asked.
I feel that mum is in safe hands. It means a lot to me to know that she has her daily visits from genuine, caring, lovely people. Thank you.

Reply from Katie Doyle, Managing Director at Cross Care

It is our pleasure to care for your mum and we have loved seeing her confidence grow and the relationships she is building with the support workers.


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Review from Wendy L (Daughter of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I would like to thank all carers involved with my dad's care.
Before I met the care team my dad would always have lovely words to say about them. He enjoyed the chats at night time and the laughs they had. He always felt comfortable with them at all times. They were always there to support
my dad's partner.
During the last few weeks, I saw more of the care team and when as my dad was getting worse they would explain everything that was happening and would happen. As I did not live close by, I felt at ease knowing they were there. I would get phone calls to let me know how he was. On his final day, I was called to say he had passed and that they were all with him and how peaceful it was. I will always be thankful for the help and support that they gave.

Reply from katie Doyle, Managing Director at Cross Care

It was a privilege to look after your dad and we will always have fond memories of him.


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Review from Jean A (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely happy with Cross Care.
I feel I'm leaving my mum in very good hands when I'm unable to be there myself. They're always punctual and always deliver the best care with lots of happy chatter. They always go the extra mile with a smile.

Reply from katie Doyle, Managing Director at Cross Care

Thank you, Jean, for your extremely kind words. We love caring for your mum.


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Cross Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Cross Care is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cross Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cross Care

What Type of Services does Cross Care offer?

Cross Care offers Home Care.

How many Carers does Cross Care employ?

Cross Care employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cross Care to verify any information. View our terms and conditions. Cross Care has a Basic Service – more info.