Enhance Living Support Services

22 West Canal Street, Coatbridge ML5 1PR
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1 Review
  • Enhance Living Support Services, Coatbridge
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Care Provided by Enhance Living Support Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Learning Disability
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Enhance Living Support Services Ltd
  • Person in charge
  • Darren Anderson (Manager)
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Enhance Living Support Services Reviews (1)

Over all time Enhance Living Support Services has 1 review.

Overall Experience

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Date Published

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Review from C D (Daughter of Client) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

New service for my mum; so far the service has been as follows:
Day 1- Care team arrived knowing absolutely nothing, not even the code for the key safe.
Day 2 - Care team arrived 45 minutes late, no explanation or phone call to inform us of this so I asked if there was a problem, only to be spoken
to like something you would wipe off your shoe and this was done with eyes being drawn and then a back turned on me.
Day 3 - Late 15 minutes and managed to wash, dry, dress, and feed my mum all within half an hour.
My mum is not able to move or assist in any way during her care time yet this company do not even have a copy of her care plan in the house to assist in the method her care should be given.
May I also say if this was in place the care team might have known that day 3 being Friday, Mum should have had her hair washed.
This company has not returned any phone calls from myself to discuss any aspect of my Mum's care.
My suggestion is stay well away from this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Inspectorate (CI) Rating

Date: 12 Nov 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Enhance Living Support Services

What Type of Services does Enhance Living Support Services offer?

Enhance Living Support Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Enhance Living Support Services to verify any information. View our terms and conditions. Enhance Living Support Services has a Basic Service – more info.