Alina Homecare Andover

Suite 219, The Commercial Centre, Picket Piece, Andover SP11 6RU
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9.9 33 Reviews
  • Alina Homecare Andover, Andover
Alina Homecare Andover is passionate about, and committed to, making life easier for people to live at home. Their services are wide-ranging and include personal care, companionship care, live-in care, respite and crisis care as well as dementia care.

Alina provides these services the way the service users want to and to fulfil their every care need. The team members are dedicated to enhancing the quality of life of each individual they care for and ensure they remain as independent as possible.

Whether someone needs help around the clock or just wants a bit of company, Alina Homecare is there for you.

Alina Homecare Andover covers the following areas: Amport, Andover, Chilbolton, Collingbourne Ducis, Enham Alamein, Goodworth Clatford, Grately, Hurstbourne Priors, Kimpton, Longparish, Ludgershall, Picket Piece, Stockbridge, Tangley, The Chutes, The Wallops, Tidworth, Thruxton, Upper Clatford, Vernham Dean, Wherwell & Whitchurch.

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Care Provided by Alina Homecare Andover

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Fields-Urry (Branch Manager)

Funding & Fees Guide for Alina Homecare Andover

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24-hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


    Live-in Care is generally considered to be a cost-effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


    Your home. Your care. Your choice.

Alina Homecare Andover Reviews (33)

Total of 33, showing 1-20
9.9

Alina Homecare Andover has a Review Score of 9.9 (9.930) out of 10, based on 12 reviews in the last 2 years. Over all time Alina Homecare Andover has 33 reviews.

Overall Experience

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Review from M B (Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a major operation in December, my daughter researched possible home care providers to assist me when discharged. Alina Homecare responded to her enquiry the same day and agreed to a very reasonably priced care package to operate from the following week. The carers have been first class - professional,
efficient, kind and caring. They arrive on time, happily attend to my needs and carry out household tasks which I am not able for yet. They make very helpful suggestions regarding full rehabilitation for me to consider without pressure and offer full support.
The management backup has been first class. As a professional myself, I recognise the excellence of the care assessment at the outset and the careful reviews subsequently undertaken to ensure that all my needs are covered. They are also very flexible about any changes to time and length of care input to suit my individual and changing needs which is first class.
I highly recommend Alina Homecare - excellent in every way.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you very much for taking the time to leave this Review. We try to ensure that whenever we receive an enquiry regarding support, we respond as soon as possible and aim to get out to meet individuals in person to discuss the support they need. This allows us to devise a person-centred bespoke care plan to inform our care team. We are driven to understand and listen to individuals' care needs, so we can identify the correct member of our team to support to ensure a high level of care is provided. I am so pleased that you feel our carer team have been "first class" and will pass this on to them so they are aware.


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Review from Julie C (Daughter of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old Mum was very reluctant to have any kind of help but we persuaded her to have a meeting to talk it through. A lady came to Mum's house along with me and discussed ways Alina could help her remain in her own home safely. At this point, she still kept saying she didn't need any help but
finally agreed to give it a go.
After a few calls, she really enjoyed seeing her carer and actually said she couldn't really manage without them now.
After a few months now Mum is really enjoying the help and they treat Mum as if they would treat one of their own family members, with empathy, kindness and care.
I am really pleased that Alina Homecare is supporting our family in this way. I would fully recommend them for affordable Homecare services.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you so much Julie for this lovely feedback. Often we find that clients are tentative to have support in their own homes. For many of our clients remaining independent is so very important to them. I am so glad to hear that Mum is embracing the support that we are providing to her and that this has made a real difference to her. My team and I strive to deliver person-centred care and are conscious that our clients are indeed someone's Mum, Dad or Grandparent also.


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Review from M L (Daughter-in-law of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since engaging Alina Homecare to support our relative we are so pleased with the service provided and the lovely caring attitude of all the care staff. Nothing is too much trouble and there is a great willingness to know the person who is being cared for, how they tick and how to encourage them even
when they're being resistant. Knowing that carers see our relative twice a day and that if and when there's something we should be made aware of we receive a call or email.
Really positive about the team at Alina Homecare Andover.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you so much for this lovely feedback on the support we are providing for your father-in-law. My Team and I strive to know our clients well and the continuity we implement in our rotas enables clients and carers to build excellent working relationships. This, in turn, allows trust and confidence to grow between our clients and our care team. The trust your father-in-law now has with his care team has allowed him to embrace their support and now they experience no resistance at all, quite the contrary.


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Review from Hannah M (Granddaughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my grandmother had a hospital stay, we were referred to Alina Care to help with her needs.
We had a negative experience with our previous care company, so were naturally wary of new people coming in, but Alina Care has put all of our worries aside and provided exceptional care
They have fitted
in with our live-in carer, and family carers perfectly, but most importantly with my Grandmother.
I can honestly say they go the extra mile with her for every need, with not a single bad experience. They always come in with a smile on their faces, make the effort to check in on her, and make sure she is involved in decisions, rather than just getting on with the job.
They are always at the end of the phone when needed, and the app is amazing to keep us in the loop on daily care.
I will also say they have been a big support to me, and it feels like having friends coming in to care for my Grandmother.
Will 100% recommend this company to anyone needing care
Biggest thank you to all at Alina Care.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you so much for your lovely Review. I am so glad that your experience with us here at Andover Alina Homecare has changed your previous negative experience and put all of your worries aside. We strive to support our clients to the highest standards and often go the extra mile to ensure that not only our clients are supported but their families and live-in carers/private carers feel supported too.


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Review from Yvonne A (Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far has been very good. The carers are lovely and very helpful. I could not manage without them as I am housebound. When I go out I need a wheelchair especially for shopping. They are kind and considerate and very helpful in all ways. They have done wonders for my mental health, I have
something and someone to look forward to each week.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you so much for your kind review. As a company, we here at Alina Homecare are very aware of the importance of not just supporting our clients with their physical needs but are very aware of the importance of supporting our clients with their emotional needs too. I am so pleased to hear that your weekly trips out for shopping and a coffee and cake with my care team have "done wonders" for your mental health. Our team here in Andover also really look forward to supporting you each week too.


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Review from Ian R (Son of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really lucky to find Alina Homecare when my elderly father had a fall and became housebound. I live the best part of 200 miles away from my father's home and without Alina it would be simply impossible to meet my father's wish to stay in his own home. They provide a very a high standard of care,
attention to detail and importantly not just support for my father but also me without which I could not manage the many issues that have arisen and continue to arise on a periodic basis. It would be wrong to single out any particular member of the team as they are all brilliant, particularly with my father, and I cannot praise them enough for their proactive and considered approach to managing his care. I would have no hesitation in recommending Alina Homecare to anyone.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you so much for you time to leave such a lovely review. My team and I pride ourselves in supporting not only our clients but their families as needed to the highest of standards too. I am so glad you feel Dad and yourself are supported too. We are very lucky to be in a position to support all of our beloved clients and working with their families is an integral part of our job!


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Review from T F (Son of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina's lovely carers have been visiting my parents for about 7 months now, initially to get to know my mother, who has Alzheimer's and to also provide some respite care for my father (who we discovered has advanced prostate cancer during this time). It took a while for them to get to know Mum, who
is often confused, agitated and sometimes aggressive. The lockdowns and the 'tight care bubble' she formed with Dad meant that Mum been refusing any care of any sort from anyone, (including the family). With patient, regular visits, the carers have got Mum onside and are now providing daily personal care to Mum and general support, keeping things ticking over for Dad. The app notes the carers take and share with us are also invaluable for helping to understand how Mum is and what other things we can do to support our parents. We are so happy with their fantastic work, and couldn't recommend them highly enough.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you very much for this lovely review. I shall pass these comments on to the wonderful carers that support Mum. I am thrilled to hear that you find the log notes that our care team complete "invaluable". We really believe that the app offers families a different and informative insight into their loved ones' care. My team and I pride ourselves in working with clients at a pace that is right for them to ensure that the support our clients and their families need is provided on an individual and bespoke basis as it is needed.


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Review from Tom B (Brother-in-law of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law suddenly needed help in looking after her domestic needs, the local social services became involved but only for a limited 4-week period. So, we urgently sought local domestic care companies and chose Alina Homecare Andover who we found to be well-established, very helpful and most
of all very personable.
They very quickly and smoothly took over the social services and existing family support with an agreed support care package which fulfilled my sister-in-law’s needs and wishes.
Their regular daily friendly visits are very reassuring to her and Alina’s post-visit online report allows me to be kept informed of her condition and mood, as well as knowing all duties are being carried out to her satisfaction.
Alina has made a great difference; the family can now enjoy visiting without having to do any outstanding chores.
Alina has become an important part of her daily life, she finds them very supportive and friendly and is feeling more confident she can manage again.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you very much for this lovely review. I shall pass these comments on to the team.
It is great to hear that your sister-in-law is feeling more confident now she has developed a good relationship with our care team.
I am also pleased to hear that you find our system informative and that it has been able to offer you the reassurance you need regarding your sister-in-law's care, whilst you are so far away.


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Review from Anita S (Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had help from Alina Homecare at Andover for just over a year ago because I’m physically disabled and housebound. All the staff from the manager to the newest carer I met have been extremely nice and so helpful. I really look forward to seeing the carers who come to my home to help me - they are
just fantastic. They come in with a big smile and are always so cheerful and friendly. I feel as though they look forward to seeing me too! They are also quick and efficient at helping me. They remember where things are kept in my home so that when they leave my house is spick and span and my next meal is ready for me to heat it up.
Overall, the help I get from Alina Homecare is outstanding and makes my life so much easier. I would strongly recommend it to others.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you very much for this lovely review. I shall pass these comments on to the team.
It is great to hear that you feel the support our team offers you is "Outstanding" and makes your life much easier. My team and I strive to enrich and support our treasured clients’ lives daily and having a big smile on their faces, just echoes the happiness we feel as a team supporting our clients.


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Review from Diana H (Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Alina Home Care from September 2022 to October 2023, originally to get me up in the mornings but as my illness has progressed during the past year I now have them at night as well. I can honestly say they are exceptional. As I am now housebound, their carers have made life easier
in every way they can. Help with personal care and more mundane things such as getting the washing machine and dishwasher loaded.
One of their actions is to write their notes to a central office where each of the other carers can read and act upon when they next visit It helps them and me because I might forget sometimes
As I have previously stated their care is exceptional and their regular training days keep the carers up to date. I would highly recommend them.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you very much for this lovely review. The team and I are very passionate about delivering the highest quality care and being described as "exceptional" is such as compliment. I shall pass these comments on to our wonderful team.


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Review from Graham R (Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Alina Homecare Andover for around a year now, and have been very impressed with their reliability, standard of care and friendliness. I receive a care schedule every week and find that their punctuality is exemplary. Their carers are kind and considerate, and I look forward to seeing
them each day, which is a very good sign of satisfaction.

Reply from Sophie Fields-Urry, Branch Manager at Alina Homecare Andover

Thank you very much for this lovely Review. I shall pass these comments on to our wonderful team.
I am thrilled to hear that you find the punctuality of our staff to be "exemplary", we work hard to ensure the carers' rotas are created to reflect clients' preferred times and do our upmost to ensure these are achievable for our team.


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Review from Virginia C (Friend of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband received help from Alina Homecare, Andover for two weeks, following a reablement team service when he was discharged from hospital. He is now able to do his own personal care.
The carers from Alina Homecare have been consistently friendly, patient, good-humoured, and professional.
The majority
were thorough and careful. All were kind and on time.

Reply from Jade Hudgell, Registered Manager at Alina Homecare Andover

Thank you for your kind review. We will pass on the comments over to the carers. We are glad we were able to help and to support both you and your husband!


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Review from Neil H (Son of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was very reluctant to admit she needed help, let alone let strangers into her house, but Alina have provided compassionate and considerate care from the start. Alina was the first provider I approached. They visited Mum in her home to talk about what help she wanted and listened to her. We didn't
approach anyone else after that and I haven't regretted that. Mum is delighted. And that's all that matters.

Reply from Jade Hudgell, Registered Manager at Alina Homecare Andover

Thank you for leaving us a review, we will pass on your kind comments to the team! We are glad we have been able to give reassurance to both mum and you.


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Review from Gina B (Mother of Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is supported by Alina Homecare, while I am working. The girls have become an extension of our family, they not only give my daughter great care they support her with her choices and my daughter is excited when they come to our house. I trust them with my daughter implicitly, this means I
can go to work and not worry, knowing they treat and care for my daughter with dignity and respect.

Reply from Jade Hudgell, Registered Manager at Alina Homecare Andover

Thank you for taking the time to leave us a review, I will pass on these lovely comments over the carers. We are very proud that we can give you that peace of mind while out working.


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Review from Jen M (Daughter of Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mum still lives independently at home but now needs some help with showering. I approached Alina Homecare who came to Mum's apartment to discuss her needs and listen to what she wanted. What was nice was the fact time was taken to get to know Mum, her likes and dislikes and discuss what
we wanted doing within the allocated time. The girls are all very attentive and look after Mum, she now feels like they have become her friends which shows she feels comfortable with them. They're very professional and at the end of the visit fill in their report which can be assessed by myself through the app. I definitely highly recommend Alina Homecare and if the time comes we need more help would not hesitate to ask.

Reply from Jade Hudgell, Registered Manager at Alina Homecare Andover

Thank you for taking the time to leave us a review. We are glad that we have been able to give you peace of mind and support mum with her needs. We will pass on these lovely comments to the carers.


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Review from P S (Wife of Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been looked after by Alina Homecare Andover for nearly 5 weeks now and cannot praise them enough. The carers look after his medical needs efficiently, have taken him to the GP surgery, and encouraged him to take short walks. They are happy to share a laugh and a joke with him on his good
days but are also sympathetic and understanding on his bad ones.

Reply from Jade Hudgell, Registered Manager at Alina Homecare Andover

Thank you very much for this lovely review. We will pass on your comments to the carers.


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Review from Helen C (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with the service Alina provide to my mother. In challenging times the staff are kind, cheerful and show Mum dignity and respect. Yes, there are occasional problems, but nothing that can’t be easily resolved. Thank you and keep up the good work.

Reply from Jade Hudgell, Registered Manager at Alina Homecare Andover

Thank you for leaving us a review. We are glad we have been able to support Mum and we will pass your thanks to the team.


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Review from Moira P (Client) assisted by family/friend published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the level of service and care provided by the Manager, the Field Care Supervisor, and their Andover team. The carers who come in daily are cheerful, friendly, and helpful, often going above and beyond the call of duty. If any issues and problems arise they are dealt with
swiftly and efficiently. The app is an excellent tool providing peace of mind to relatives who cannot visit. The Manager and the Field Care Supervisor are always at the end of the phone for reassurance. Thank you to all.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

Thank you for this lovely review. We will pass on all comments to the carers. We are glad you enjoy the app!


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Review from Alan J (Son of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, the manager and her team have been amazing. We managed to get mum out of hospital, but it was three days before she woke up and asked for a cup of tea. The manager and co have been so supportive, flexible, and encouraging for the last three weeks, coming on board at a day's notice and managing
to fit us in. They have been there for us in our hour of need, especially the manager who rearranged her childcare so she could help us in a crisis over a weekend. We now have mum in a much better condition than when she came home and are now looking at the next stage. It will be a shame when the girls stop coming in to see us. I just hope there are such carers when I am in need of them myself.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

Thank you for your kind words and for taking the time to leave us a review, we will pass these on to the carers. We are happy that we could help you, the family and mum.


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Review from Anita L (Daughter of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Alina when my Mum's health deteriorated greatly due to her cancer symptoms worsening. After a thorough home visit by the supervisor, the initial visits started very quickly and I was very happy with the service that we received from all members of staff. The service provided is very
flexible and they were able to provide a second daily visit when requested. We only used them for just over 2 weeks (as Mum was admitted to a hospice), but I cannot recommend them enough as all staff treated her with kindness and respect when she was close to the end of her life. I also felt that they gave me time to ask questions at a difficult time, which was greatly appreciated as her main carer. All visits were on time and all staff were great at explaining everything clearly to Mum (as her cognition was not good).

Reply from Valerie Willson, Coordinator at Alina Homecare Andover

Thank you very much for taking the time to write us a review. We were happy to support you and your mum through that difficult time. Best wishes.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Alina Homecare Andover is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Alina Homecare Andover is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) ) ÷ 71 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Andover is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (2)

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Sophie

Job Title: Branch Manager

Joined: 2019

Our branch manager Sophie is passionate about great quality home care and is proud of the work we do as a team supporting people in the local communities.


Sophie

Sophie

Job Title: Branch Manager

Joined: 2023

Sophie is very passionate about delivering the highest quality care. She and her Team strive to enrich and support their treasured clients' lives daily"


Frequently Asked Questions about Alina Homecare Andover

What Type of Services does Alina Homecare Andover offer?

Alina Homecare Andover offers Home Care.

How many Carers does Alina Homecare Andover employ?

Alina Homecare Andover employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Andover to verify any information. View our terms and conditions. Alina Homecare Andover has a Platinum Service – more info.