Alina Homecare Andover

Suite 219, The Commercial Centre, Picket Piece, Andover SP11 6RU
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9.9 33 Reviews
  • Alina Homecare Andover, Andover
Alina Homecare Andover is passionate about, and committed to, making life easier for people to live at home. Their services are wide-ranging and include personal care, companionship care, live-in care, respite and crisis care as well as dementia care.

Alina provides these services the way the service users want to and to fulfil their every care need. The team members are dedicated to enhancing the quality of life of each individual they care for and ensure they remain as independent as possible.

Whether someone needs help around the clock or just wants a bit of company, Alina Homecare is there for you.

Alina Homecare Andover covers the following areas: Amport, Andover, Chilbolton, Collingbourne Ducis, Enham Alamein, Goodworth Clatford, Grately, Hurstbourne Priors, Kimpton, Longparish, Ludgershall, Picket Piece, Stockbridge, Tangley, The Chutes, The Wallops, Tidworth, Thruxton, Upper Clatford, Vernham Dean, Wherwell & Whitchurch.

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Care Provided by Alina Homecare Andover

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Fields-Urry (Branch Manager)

Funding & Fees Guide for Alina Homecare Andover

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24-hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


    Live-in Care is generally considered to be a cost-effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


    Your home. Your care. Your choice.

Alina Homecare Andover Reviews (33)

Total of 33, showing 21-33
9.9

Alina Homecare Andover has a Review Score of 9.9 (9.930) out of 10, based on 12 reviews in the last 2 years. Over all time Alina Homecare Andover has 33 reviews.

Overall Experience

  • 28
  • 5
  • 0
  • 0
  • 0

Date Published

33
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21

Review from John B (Son of Client) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was 97 when Alina Homecare Andover first came to provide 24 hour in-home care. They were a revelation in compassionate and empathetic assistance as he quickly declined into dementia. In his final days, doing those personal jobs that needed doing whilst the shell that had been my dad declined
they excelled and, when he died, holding my dad's hand in those last moments was just everything I could have hoped for being 125 miles distant. Simply put, just highly recommended.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

Thank you for these kind words. We will be sure to pass them onto the team. We were proud to be able to give dad the care and support he needed to remain at home until the end.


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Review from Jill W (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Alina homecare team, led by a very responsive, strong, and experienced leader, are compassionate, kind, thoughtful, fun, proactive, and consistently go above and beyond the call of duty to ensure that my parents are cared for not only physically but also mentally - that they are as happy as possible,
cared for on an emotional level. They engage with mum and dad on a human level. Whilst they go about their work they might play them some music, talk about the family, laugh with them and listen to their needs and desires and respond as flexibly as they can. My mum has moderate dementia - she loves to laugh and chat and likes to keep herself looking good. The team make sure that happens. My dad can't walk. Life is frustrating for them both. The Alina team have been an utter and total lifesaver for the family during the pandemic - keeping us up to speed, really responsive to additional needs - we just could not have asked for better care. Thank you so much Alina team.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

Thank you for this lovely review. We will pass this onto our carers. We will continue to exceed expectations and provide high-quality care and support for your parents.


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Review from J S (Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using your services in January this year and have been very pleased that I did. I was feeling vulnerable as I had 2 falls in November last year. As time goes on it is possible that I will need to increase hours if I need more personal care. At the moment everything has worked out fine and
I am feeling quite confident with the present arrangement.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

Thank you for taking the time to leave us a review. We will make sure we pass on your comments to the carers.


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Review from Jan M (Sister of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina healthcare workers are all extremely helpful and friendly while caring for my brother. There is nothing that they could do any better. I am totally at ease knowing that the carers attending to his house four times a day are all efficient and understanding of his needs. The carers not only assist
with his daily care needs but they help him physically to get his limbs moving after an awful accident last year. My brother is so happy that the carers can all have a joke with him and make his day a lot easier. Best care company and would definitely recommend to anyone in need.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

Thank you for a lovely review. We will make sure we share this with our carers.


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Review from Michael W (Client) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time. Come through all types of weather, rain or snow. Always have a smile for us. Do not cut corners, always do a full job.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

We are so glad you are happy with the service our team provide. I will ensure they are shown this lovely review. Thank you.


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Review from Brenda P (Client) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff/carers have all been very good and helpful. Could not wish for better carers.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

Thank you for such kind words about our carers. We will ensure they see it.


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Review from Jenny S (Wife of Client) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina provided excellent care for my husband, the carers became like part of the family. They were always friendly and I felt confident about the care they provided which made it possible for me to be able to care for him at home, myself and family are grateful to all the team.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

Thank you for the lovely review. Our carers were glad to be able to help and support both you and your husband as well as your family.


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Review from D G (Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good service with a management who are prepared to listen and take action as and when required.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

Thank you for taking time to leave us a review. We are glad to see that you feel you are listened to and feel the service we provide is good.


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Review from D C (Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who come to me are always friendly, cheerful and quite willing to do anything asked of them. They prepare and cook my midday meal and dessert very well and always make sure I have fresh drinking water. I wear a leg catheter and it has to be changed weekly. A job they do well. I am elderly,
live alone and pleased to see them.

Reply from Jade Hudgell, Branch Manager at Alina Homecare Andover

Thank you for this lovely review. We will pass on your comments to the carers.


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Review from K S (Wife of Client) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always prompt and cheerful.
Good notice of times of visits.
Follow the experiences and advice of previous visits.

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Review from Laura E (Granddaughter of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my nan gets from ever carer that steps through our door; they are polite and friendly, even in these crazy times at the moment where my children are home, so its a madhouse; they even speak to the children. My nan loves it when the carers come twice a week. Thank you for
helping me and just giving me a little break.

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Review from Lisa D (Daughter of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team are amazing.
They go above and beyond for Dad and me.
Nothing is too much trouble.
Dads memory is very bad, but he remembers the carers and its lovely to hear them chatting away and laughing.
I can go to work and not worry whether Dad is safe and looked after.
I can't thank the team
enough.

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Review from Eileen (Wife of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looked after my husband with care, passion and they built up such a good relationship. It was lovely to hear them laughing and getting on. Without the support and care given I would have never been able to keep my husband home for so long as I did. They became a really good part of our lives.

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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Alina Homecare Andover is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Alina Homecare Andover is calculated as follows: ( (66 Excellents x 5) + (5 Goods x 4) ) ÷ 71 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Andover is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

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Sophie

Job Title: Branch Manager

Joined: 2019

Our branch manager Sophie is passionate about great quality home care and is proud of the work we do as a team supporting people in the local communities.


Sophie

Sophie

Job Title: Branch Manager

Joined: 2023

Sophie is very passionate about delivering the highest quality care. She and her Team strive to enrich and support their treasured clients' lives daily"


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