Meloosha Homecare Edinburgh

West Point House, 69 North Gyle Terrace, Edinburgh EH12 8JY
Submit a Review
9.3 6 Reviews
  • Meloosha Homecare Edinburgh, Edinburgh
Meloosha Homecare Edinburgh aims to provide a service that empowers clients to remain at home and maintain their independence as much as possible, giving the client control of the homecare and support that is tailored to them as an individual.

Providing support to people living with Dementia, mental health issues, learning difficulties, Physical disabilities, palliative and end of life care among others.

Show Meloosha Homecare Edinburgh on the Map

Care Provided by Meloosha Homecare Edinburgh

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Edinburgh Homecare Ltd
  • Person in charge
  • Kim Anderson (Manager)

Funding & Fees Guide for Meloosha Homecare Edinburgh

  • Prices

  • £30 p/hr for care and support packages

  • For live in care prices. please contact the team

Meloosha Homecare Edinburgh Reviews (6)

9.3

Meloosha Homecare Edinburgh has a Review Score of 9.3 (9.327) out of 10, based on 6 reviews in the last 2 years. Over all time Meloosha Homecare Edinburgh has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
1
5
6
0

Review from Malcolm G (Son of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a care package in place with this company and they were fantastic in providing her with care and support ensuring all her meals and meds were given at the correct times, all household chores were carried out as well providing her with dignity. Sadly my mother had a fall and had to return
to hospital for a long period and was given a different provider on her return.
My mum passed 13th Jan 25. I would like to thank all of the staff who supported her when you were her carers.

Reply from Kim Anderson, Care Manager at Meloosha Homecare Edinburgh

Thank you so much for sharing such kind words during this difficult time. We are deeply sorry for your loss. It was truly our privilege to care for your mother, and we are grateful to have been able to provide her with the support, dignity, and comfort she needed. Our team appreciates your recognition of their efforts. Please know that you and your family are in our thoughts.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John R (Friend of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been caring for a 94-year-old friend/neighbour for 13 months. The first few months were extremely difficult as we had no care package in place. Eventually, care assistance was provided by Meloosha and they have been outstanding. From the first visit by the Management Team and subsequent
daily morning, lunchtime and evening visits the standard of service has been first class. The carers who visit have been wonderful and we have built up a good relationship with all of the carers. Since day 1 it's been a regular group of carers that have looked after our friend/neighbour. I cannot overstate the difference Meloosha have made. The company carry out 6 monthly reviews and they will call me if they have any concerns about our friend/neighbour. For us, it's reassuring to know that the carers are always reporting on the health, both mentally and physically of our friend/neighbour. I have no hesitation in recommending Meloosha Homecare Edinburgh.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer D (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Meloosha Homecare since we first admitted we needed help for Dad. Meloosha have been with us every step of the way supporting Dad and myself. As his needs have increased or changed Meloosha have changed with us and offered us different support options. What I think makes them stand
out from other companies I have heard friends and family discussing is that they really care about us and think outside the box. Caring for a loved one is a full-time job and I often 'drop the ball' - running out of milk or forgetting to order medication but they always let me know if I need to do something or if something is running low etc. We usually get the same few carers so they know Dad and can easily spot if something is wrong with him or if he is not right on a particular day. I trust the carers completely and now we have companion visits I can take some time off and relax knowing Dad is in safe hands. I'm so glad we found a reliable trustworthy company that feel like they are on our team!

Reply from Kim Anderson, Manager at Meloosha Homecare Edinburgh

Thank you for the lovely review! It is nice to hear you think of us as part of your team. Supporting people works a lot better when everyone involved has the same goal. We have been gaining a lot of knowledge from you and your dad following your dementia journey and all the fun activities and days out you experience together.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandy H (Nephew of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Meloosha Homecare have always been very helpful in the needs of my 99-year-old Aunt. All I need to do is phone. They are very attentive in the care of my aunt. My aunt is very hard of hearing and can be awkward at times. This does not faze the staff.

Reply from Kim Anderson, Manager at Meloosha Homecare Edinburgh

Thank you for this lovely review. I will pass this along to the staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jim B (Husband of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but positives to say about the staff and care supplied to ourselves. They maintain a professional and courteous service and interaction which gives us peace of mind and knowledge that we are completely in safe hands. They also accommodate where possible any changes to hours etc. with
the minimum of fuss. Cannot say much more other than keep up the great work.

Reply from Kim Anderson, Manager at Meloosha Homecare Edinburgh

It is really nice to hear you have peace of mind that you are in safe hands. Thank you for this positive review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thomasina C (Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am happy with most aspects of my care. My only concern is that all of their good to excellent carers seem to be leaving and being replaced by a lot of mediocre ones at best. When a certain carer, for instance, comes breezing in, my day is so much better right away. And when another carer's
smiling face peeks around the door, you know the day can't get any better than that. Another few as well but then you get the time fillers and the time wasters that you wouldn't let near you if they were the last people on earth. It says to be honest and I have been. Sometimes communication between the office and the client isn't the best but it usually gets sorted quickly. I personally would like to see more of the ones who know what they are doing and less of the time wasters.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.327)

Overview of Review Score

The Review Score of 9.3 (9.327) out of 10 for Meloosha Homecare Edinburgh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Meloosha Homecare Edinburgh is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 33 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Meloosha Homecare Edinburgh is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Meloosha Homecare Edinburgh

What Type of Services does Meloosha Homecare Edinburgh offer?

Meloosha Homecare Edinburgh offers Home Care.

How many Carers does Meloosha Homecare Edinburgh employ?

Meloosha Homecare Edinburgh employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meloosha Homecare Edinburgh to verify any information. View our terms and conditions. Meloosha Homecare Edinburgh has a Platinum Service – more info.