Almond Blossom Care

Hudson House, 8 Albany Street, Edinburgh EH1 3QB
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1.6 3 Reviews
  • Almond Blossom Care, Edinburgh
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Care Provided by Almond Blossom Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Almond Blossom Care Ltd
  • Person in charge
  • Nkechi Okoro (Manager)
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Almond Blossom Care Reviews (3)

1.6

Almond Blossom Care has a Review Score of 1.6 (1.583) out of 10, based on 2 reviews in the last 2 years. Over all time Almond Blossom Care has 3 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 1
  • 2

Date Published

3
0
1
2
1

Review from Iain D (Son-in-law of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff are constantly late and do not stay the full allocated time with no explanation given. Staff constantly on their phones rather than interacting with client. Used a pan scourer sponge to wash client. 0930 time slot arrives at 1040 for breakfast then comes back at 12 for 1pm lunch slot. No time
to digest breakfast before lunch is served. Door is not closed when leaving property. Not even worth the one star. Management do not address problems when contacted.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kenneth M (Son of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Some carers good some bad, who undercook food. Management doesn’t get back to you when you have a complaint. I would avoid this company. Very rarely are they on time and most do not stay for their time slot.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from V B (Ex Family Member) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dear manager, I am appalled that a service that shows quite high standards in the care home side of things are not as good as the home visits that some of your staff provide on their visits to Alzheimer's, Dementia and elderly people in their own homes.
They can be rude, ignorant, never on a regular
time (daily) sometimes not even in uniform, which can confuse the Alzheimers and Dementia patients also not always abiding by how to treat and be around Dementia patients and causing unease and stress.
It's very sad that the families have enough to cope with, without having to worry how the carers are going to be on the day, and sitting waiting for when they are going to arrive, always thought that carers were there to help not hinder or cause more worry and stress.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.6 (1.583)

Overview of Review Score

The Review Score of 1.6 (1.583) out of 10 for Almond Blossom Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.583 for Almond Blossom Care is calculated as follows: ( (2 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 12 Ratings = 1.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Almond Blossom Care is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Mar 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Almond Blossom Care

What Type of Services does Almond Blossom Care offer?

Almond Blossom Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Almond Blossom Care to verify any information. View our terms and conditions. Almond Blossom Care has a Basic Service – more info.