Elstree Home Care

1st Floor, Suite 1 and 2, Unit 1a, Sandown Road Industrial, Estate, Sandown Road, Watford WD24 7UB
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7.5 7 Reviews
  • Elstree Home Care, Watford
Elstree Home Care offers home care to people living in their own homes in Watford and the surrounding area.

They offer care from just one hour to 24 hours a day, 7 days a week. The care is personalised and tailored to the individual and their needs.

Their staff are fully trained and will do their utmost to ensure the person they care for is treated with dignity and respect.

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Care Provided by Elstree Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Elstree Home Care Ltd
  • Person in charge
  • Fredrick Akandi (Registered Manager)

Funding & Fees Guide for Elstree Home Care

  • Prices

  • Starting from £22.50 per hour

Elstree Home Care Reviews (7)

7.5

Elstree Home Care has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years. Over all time Elstree Home Care has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
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Date Published

7
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1
1
6

Review from L K (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager is very professional, courteous and likeable he was very easy to speak to and quick to respond to our urgent care needs. He was very respectful to my elderly parents which made them feel comfortable, listened to and understood. The night carers were very reliable and looked after my mum
very well. I wouldn't hesitate to recommend this agency.

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Review from C W (Niece of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elstree HomeCare have provided daily care for my aunt for the past few years and they have been outstanding. She was quite disabled with severe sight and hearing challenges but they always showed the utmost kindness and respect towards her. They cared for her right up to her death and even visited and
cared for her when she was in hospital before she died. They were always very professional in their work but also made her laugh. They certainly brightened up her day. Living many miles away I was confident she was being cared for with kindness and empathy. Nothing was too much trouble. They come highly recommended

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Review from Jeremy B (Son of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure dealing with the manager and his team. Nothing was too much trouble and my elderly parents have been given first-class service. A massive thank you to the care who lived in for two weeks and for whom nothing was too much trouble. Her effervescent personality rubbed off on all
of us!

Reply from Fredrick Akandi, Director Operations at Elstree Home Care

So many thanks Jeremy. We are very pleased to hear we made a difference.


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Review from Ruth B (Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have been happier with the service you provided. The live-in carer was the best that could have happened and made our lives much easier than we could have imagined. Thank you for your help.
It was truly appreciated.

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Review from G Q (Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care support workers have been great in supporting me with my mother's care. They have kept me informed and up to date as I can’t be there all the time. Their compassion and professionalism have been brilliant. Would I recommend them to friends and family - 100%.

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Review from Andrew G (Son of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Elstree Home Care have been caring for my mother since January 2022. The standard of care has been absolutely first class. Two carers arrive punctually twice a day. They are always cheerful and responsive to any request that I, my wife or my mum has. Mum has a terminal lung condition and
is bed ridden, some days are more difficult than others but as soon as the Elstree carers arrive her mood always changes to a more positive outlook. It's delightful that as soon as the carers arrive I nearly always hear laughter coming from Mum's room. Elstree's manager has visited Mum on a number of occasions, to say hello and see if there's anything more that he or his carers can do for her. His team of carers are exemplary, their compassion towards my mum is obvious, they are totally professional and completely dedicated in the care that they provide. I wouldn't hesitate to recommend Elstree Home Care to anyone.

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Review from Denise I (Daughter of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Elstree Homecare, they are professional, polite, friendly and take care of Mum very well and meet all of her needs. They are always there if I need them and help and support me also.


They have certainly made life for my mum easier and for me too.
I would highly recommend Elstree

Home Care.

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Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for Elstree Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Elstree Home Care is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elstree Home Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

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Chelsea Estelle

Job Title: Registered Manager

Joined: 2024

Chelsea started her post as a senior manager in May 2024. She brings a wealth of experience in care, a degree in Psychology, and a very compassionate nature. She is keen to support all our service users.


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Bernice Kilpin

Job Title: Care Manager

Joined: 2021

Bernice has more than seven years of experience in the care sector. She is a caring person by nature. When she is not in the office, she is out in the community, providing care and support to our staff and service users.


Frequently Asked Questions about Elstree Home Care

What Type of Services does Elstree Home Care offer?

Elstree Home Care offers Home Care.

How many Carers does Elstree Home Care employ?

Elstree Home Care employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elstree Home Care to verify any information. View our terms and conditions. Elstree Home Care has an Enhanced Service – more info.