Givecare - Sutton Coldfield

Office Suite 4, The Gate House, 27 Gate Lane, Sutton Coldfield B73 5TR
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9.6 19 Reviews
  • Givecare - Sutton Coldfield, Sutton Coldfield
Givecare - Sutton Coldfield provides high quality home care services to maintain and improve vulnerable individuals' physical and mental wellbeing.

The team provides a wide range of services including personal care, domestic support, medication administration, cleaning, companionship and more. The services are tailored to your needs and preferences to ensure a personalised experience. They provide care from as little as 1 hour per week, to full time support with several visits per day.

Givecare understands the importance of continuity, particularly for those with Alzheimer's and Dementia. You will be matched to your perfect regular carer to suit your personality, needs and requirements.

Givecare strives to ensure that each person in their care can remain in the comfort of their own home and live as independently as possible, for as long as possible.

Providing care in Sutton Coldfield, Little Aston, Four Oaks, Mere Green and Lichfield.

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Care Provided by Givecare - Sutton Coldfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rahul Kumar (Director)

Funding & Fees Guide for Givecare - Sutton Coldfield

  • Prices

  • Please call us for information on our fees and payments.

Givecare - Sutton Coldfield Reviews (19)

9.6

Givecare - Sutton Coldfield has a Review Score of 9.6 (9.626) out of 10, based on 8 reviews in the last 2 years. Over all time Givecare - Sutton Coldfield has 19 reviews.

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Review from Paul G (Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Givecare Tamworth are the best care firm I have used in the last 13 years. The manager always has time to listen, and the firm is very friendly and flexible.
The carers are kind and treat me with dignity.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for taking the time to respond to the review. It's good to see we are meeting your needs and you rate us as the best company you have used for 13 years. I always have time to listen and respond to all service users as it is important to me to know we are providing a service that is individual to people's needs, and I am glad that the carers are kind and treat you with dignity. We will continue to do so as long as we are needed; it's our pleasure to provide a service to you.


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Review from W P (Son of Client) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and great care. Lovely routines are in place.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for a positive review, it is good to see you are happy with the service we provide. Our aim is to provide a service that suits the individual needs and I'm so pleased we are meeting them.


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Review from Tia R (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company supports both of my parents, for very differing care and medical needs. As a nurse, I am very aware of the standards expected in providing good quality and compassionate care. This company have exceeded my expectations. The staff are professional, polite and have built a great rapport with
the entire family. They deliver care with respect and value on my parents' wishes as well as needs, enabling them to still feel in control of their lives. Furthermore, this ethos is shown throughout the company with the management team offering flexibility, kindness and consideration when offering support. They have a regular team and the consistency has been a great enabler in my parents accepting help.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for providing a positive review, we aim to provide a professional service that is friendly, meets needs and helps the service users. It is good to see that this service is working well and we aim to continue to do so as long as a service is required. It is also good to know the family is also happy with the service we provide.


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Review from Sarah T (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to accept care and she didn't want to. Luckily she met the manager and she gave a list of what she wanted and what she didn't. The manager listened and put her with the top matches. She loved the fact she was listened to and not forced into care. She learned that people could work with her and
her needs. Everyone turns up on time and listens to her needs and have a great signposting to what may help, bringing back hobbies and what can we do for you. Almost to the point, she became independent again.
Mum gets to live in her home, on her terms and that's the way she likes it. Don't most of us?

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you so much for taking the time to give us a great review, we aim to provided a service that is personal to each individuals needs and it good to see that this is working well, I will sharing this with the team thank you.


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Review from Y Y (Daughter of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent and on time. Treat Mum with dignity and respect at all times. Ensure Mum's needs are met.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for taking the time to complete the review card it much appreciated. We aim to provide a service to meet the service users needs while doing a professional job, it good to see that you are happy with the care staff and they are supporting with your needs. We will continue to provide the service as long as you need the support.


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Review from B L (Husband of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care and the carers are always on time and treat me and my wife with respect always. Very happy with the service.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for a positive review, we aim to provide service user satisfaction and a personal service that meets your individual needs, we are so pleased we are providing a good service and will continue to do so as long as the support is needed. Your review means a lot to our service and the feedback will be passed to the care staff, thank you once again for taking the time to complete this review.


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Review from Marina C (Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Givecare - Tamworth, Lichfield and Little Aston and their service. Carer lets me stay independent and do as much as I can, assists when I need it - very pleasant and polite and will have Givecare until I don't need them. Help me when I go away, making sure my calls are cancelled
and put back in place. Carers and office staff are always there for me.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for your positive response, we aim to provide a service that meets your needs while maintaining your independence and giving you the support you need. It is a pleasure to provide a service to you and we will continue to as long as you need us. Your feedback is appreciated and will be shared with the care staff. Thank you for taking the time to complete this review.


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Review from Joan H (Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with Givecare, get on well with all carers and office staff. Would not go anywhere else other than Givecare. All carers treat me with dignity and respect and are polite.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for a positive review, it is our pleasure to provide the service that is personalised to yourself as an individual and that you have the confidence to let the carer help you. All the care staff say how lovely it is to provide support for you and we are privileged to continue to do so as long as the care is needed.


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Review from Judy B (Niece of Client) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home care is satisfactory but some carers' ability to understand the system i.e. soiled pads are not always put in the correct bin (red) but mixed with general waste (black bin). Cakes and buns are not put into available containers to keep them fresh but are left to go stale.

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Review from Lorraine F (Daughter of Client) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Givecare - Tamworth and Burton on Trent were very professional and friendly and we cannot thank them enough for the care they gave to my father.
They treated him with kindness and respect at all times.

Reply from Lauren Vaughan, Care Coordinator at Givecare - Sutton Coldfield

Thank you for your positive review. It was a pleasure to care for your father and we're pleased we were able to leave a positive impression.


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Review from Sheila H (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, carers take time to talk to me. Very friendly.

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Review from A I (Wife of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our main carer is excellent. He is always prompt and very good with the client. He always discusses with me anything he is not happy with.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for the positive review, we aim to provide a service that meets people's individual needs and it is good to know that we are providing a service to meet your husband's needs and will continue to do so as long as you need our services. Much appreciated.


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Review from David I (Son of Client) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Although the review only allows you to select one particular month to base the review on, we have actually utilised the services of Givecare for a few years now for Mum who has dementia.
Both the manager here in Tamworth and the carers themselves are wonderful people and all involved
support Mum very well indeed, in a multitude of ways, and far more than the space allowed here will allow me type. A lot of the carers have been with the company a while now and this continuity for a dementia client is so very important. Some of the carers go over and above with their support and kindness and the manager is nothing less than wonderful to deal with. They've never let me or Mum down once and have never declined to support in any way. Givecare are a caring and reliable organisation you can count on and trust to support you and/or your loved one in times of need. Do not hesitate to use this fantastic organisation.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for the positive review, it is good to know we provide a service that works for the family and service user, we work as a team from management to carers and including the family as well as the service, our aim is to meet service needs while providing a professional and friendly service that meets the individual needs. It is a pleasure to provide the service and hopefully will do for as long as needed. Once again, thank you for taking the time to provide this positive review.


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Review from Mark W (Client) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care. They've changed my life around; I was struggling with self-care and neglect. Now I'm up, clean, medication taken and had a drink and food. I can't fault the service.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you, Mark, for the positive review, we aim to support and improve life while maintaining your independence. It is much appreciated to see that the staff are providing you with the service and care that is changing your life. It is our pleasure at Givecare to provide this service and will continue to do so, thank you.


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Review from J K (Client) assisted by family/friend published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Givecare are the best agency I have had for my personal care. The girls are very caring, loving and friendly. They really look after me. They help me shower. They help me give my medication. They cream my legs, back and my feet. They also help me make a drink; hot drinks and cold drinks. The day I am
not showering they will help me wash. They are really nice.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for a positive review, we aim to provide an individual service to suit all our service users and it a pleasure to provided a service to you that is meeting your needs.


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Review from M R (Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Givecare are hands down the best care company that my wife and I have ever known and we have experience of quite a few over the years. The staff treats you with dignity and respect and it has helped me to accept the help which I needed but didn't feel ready to accept.

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Review from H R (Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care, highly trained, professional staff with a genuine passion for providing support. Offering me to meet my health needs whilst empowering me to maintained independence. Friday, approachable and considerate.

Reply from Jayne Jones, Manager at Givecare - Sutton Coldfield

Thank you greatly for your kind words! It is our pleasure to look after you!


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Review from S P (Wife of Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff who came to help me look after my hubby in my opinion were excellent. There were a couple of dodgy ones early on, but the manager soon sorted them out and they were gone. They just lacked the attitude to do the job properly. However, we had a very good team full of empathy and help. All
of the changed their shifts or came on days off to come to his funeral. They all stood on my decking and clapped as the hurts left. Something I will never forget. They are very caring members of staff. That was back in June last year, and I am still in touch with two of them. They treated my hubby with kindness and respect, something some care companies don't teach. You are a carer from an early age; it just capturing the right ones and the manager to do that very well. I would definitely recommend Givecare to any and everyone I know; they are brilliant.

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Review from Angela S (Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nervous about a stranger helping with certain cleanliness which not able to do myself but there was no need. I have carers to help with cleanliness from Givecare and other things I'm not able to do. I've met a lot of the carers, can't fault them. Get to know you and it's as if you have known them
all your life. You will never find a better company other than Givecare.

Reply from Jayne Jones, Registered Manager at Givecare - Sutton Coldfield

Thank you for a positive review, it is our pleasure to provide the service that is personalised to yourself as an individual and that you have the confidence to let the carer help you. All the care staff say how lovely it is to provide support for you and we are privileged to continue to do so.


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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Givecare - Sutton Coldfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Givecare - Sutton Coldfield is calculated as follows: ( (39 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 46 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Givecare - Sutton Coldfield is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Jayne

Jayne Jones

Job Title: Registered Manager

Joined: 2019

I started in care in 1986 with social services as a hospital care worker in the community, then progressed to a senior and an NVQ assessor, I wanted to progress and left social services in 1998 to be a coordinator for a private company after 6 months I was made deputy manager so went to collage in the evenings and got my certificate in management I was then made a manager. In 2000 I got a diploma in management. I have been a care manager ever since working in different locations and care companies. I have worked in Staffordshire, Warwickshire, and Leicestershire during my time as a manager.


I have always been committed to care and love my role I find it a very rewarding job, working my way up from the bottom gives me a great understanding of the roles in care.


My interests are knitting, diamond painting and watching crime programmes on the TV.


Frequently Asked Questions about Givecare - Sutton Coldfield

What Type of Services does Givecare - Sutton Coldfield offer?

Givecare - Sutton Coldfield offers Home Care.

How many Carers does Givecare - Sutton Coldfield employ?

Givecare - Sutton Coldfield employs 19 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Givecare - Sutton Coldfield to verify any information. View our terms and conditions. Givecare - Sutton Coldfield has a Platinum Service – more info.