Exceptional Care at Home has a Review Score of 9.8 (9.784) out of 10, based on 56 reviews in the last 2 years. Over all time Exceptional Care at Home has 85 reviews.
Review from N C (Daughter of Client) published on 13 March 2025
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Review from V K (Son of Client) published on 19 February 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise to always provide exceptional care in your Home.
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Review from J O (Client) published on 19 February 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise to always provide exceptional care in your Home.
Staff
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Management
Treated with Dignity
Value for Money
Review from Colin B (Client) published on 19 February 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise to always provide exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Asha L (Daughter of Client) published on 10 February 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S R (Client) published on 7 February 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N R (Son of Client) published on 7 February 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J J (Daughter of Client) published on 7 February 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P S (Client) published on 7 February 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise always to provide Exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J A (Client) published on 7 February 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J O (Daughter of Client) published on 7 February 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P P (Son of Client) published on 23 January 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us, We promise to always provide Exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G S (Client) published on 23 January 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ronit D (Daughter of Client) published on 23 January 2025
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you! Your feedback means a lot to us, We promise to always provide Exceptional care in your Home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gwen C (Client) published on 16 January 2025
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Review from Hayley S (Daughter of Client) published on 15 November 2024
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Review from E B (Wife of Client) published on 22 May 2024
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you very much for your feedback, we promise to continue to provide exceptional care in your home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Yvonne C (Client) published on 7 May 2024
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you very much for your feedback, we promise to continue to provide exceptional care in your home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Colin S (Client) published on 7 May 2024
Submitted via Website •
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
Thank you very much for your feedback, we promise to continue to provide exceptional care in your home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E F (Sister of Client) published on 1 May 2024
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Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home
We are honoured to receive this review and we promise to continue to provide exceptional quality care in your home.
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Treated with Dignity
Value for Money
The Review Score of 9.8 (9.784) out of 10 for Exceptional Care at Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.784 for Exceptional Care at Home is calculated as follows: ( (266 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 329 Ratings = 4.784
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Exceptional Care at Home is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Oct 2021
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Job Title: Registered Manager
Joined: 2019
I'm the Managing Director of Exceptional care at home Borehamwood. I'm genuinely passionate about delivering Exceptional Quality Care across Hertfordshire.
I've lived in this area for over 20 years & have a genuine desire to help people remain living at home for as long as possible by providing the highest levels of care. Nothing makes me happier than seeing someone become more independent, whether that's being able to manage their medication again without assistance or having the ability to walk down to the shops again after a fall. My team provide kind, consistent acts of kindness which have a life-changing impact on our clients.
I'm proud to be able to support individuals, families & other healthcare professionals to ensure that we keep our clients at the heart of what we do, by collaborating, acting proactively & sharing best practice.
If you or a loved one needs quality care or just needs some advice, then please get in touch & we will be more than happy to help.
Exceptional care at home is a leading care agency providing exceptional Quality Care at home & peace of mind across Hertfordshire.
BSC Health Studies, Level 5 in Health & Social Care, Level 5 Health Practitioner, Train the Trainer Course
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