Exceptional Care at Home

4 Imperial Place, Maxwell Road, Borehamwood WD6 1JN
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9.8 86 Reviews
  • Exceptional Care at Home, Borehamwood
Exceptional Care at Home is a leading home care agency based in Hertfordshire. They understand that there are considerable benefits in living in one's own home and their goal is to help their service users to enable them to remain at home for as long as possible. They will always put the service user first and ensure that they receive the highest quality of care and support to help them to fulfil their personal and individual requirements.

Their services support people to maintain their chosen lifestyle and stay in control of their own care.

Staff aim to provide the same standard of care that they would expect for their own families. They value each person’s unique qualities and see them as an individual, not as a list of care needs.

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Care Provided by Exceptional Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Exceptional Care At Home Ltd
  • Person in charge
  • Omowunmi Raufu (Managing Director)

Exceptional Care at Home Reviews (86)

Total of 86, showing 1-20
9.8

Exceptional Care at Home has a Review Score of 9.8 (9.788) out of 10, based on 57 reviews in the last 2 years. Over all time Exceptional Care at Home has 86 reviews.

Overall Experience

  • 71
  • 13
  • 1
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Date Published

86
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Review from C P (Client) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is the most outstanding and caring person I have ever met. I recently had a hip replacement, which has limited my normal way of living. She appeared, and from the minute she came in with her beautiful smile and gentle approach to all my needs, my recovery has been quicker than expected. Although
I still have quite a bit of help, she helps me with all my needs and mentally lifts my spirits. She is, without a doubt, an exceptional person and a professional carer. Thank you.

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Review from N C (Daughter of Client) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has provided an exceptional service and looked after my dad with so much care and patience.This professionalism and positive attitude have made him such a pleasure to work with. He has looked after my dad with utmost dignity and respect. He will be sorely missed.

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Review from V K (Son of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very pleasant. They are always very respectful and take care of my father very well. They are punctual and professional.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise to always provide exceptional care in your Home.


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Review from J O (Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this service excellent and very helpful at all times and the staff they use are so helpful and charming with nothing was too much trouble - they were always punctual to the visit, even in bad weather.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise to always provide exceptional care in your Home.


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Review from Colin B (Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has been very kind, helpful and efficient. Also very neat and tidy. A pleasure to have in the house.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise to always provide exceptional care in your Home.


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Review from Asha L (Daughter of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer for my father in law is very kind, patient, reliable and punctual. She cares for his needs and is very professional in her manner.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.


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Review from S R (Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with exceptional care, my carers always work really hard to make me feel so clean, relaxed and happy. They will give me my medicine, help me get washed and dressed. When they come they always greet me and make me feel so loved. They work so hard and complete everything in a methodical
way so I feel at ease. They ask me if I need anything specific for that day. I am really happy they treat me like family. The staff at the office always help me as I forget appointments.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.


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Review from N R (Son of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the services provided by Exceptional Care. The cares are professional and polite and take very good care of my parents. We are pleased with the care provided. Thank you.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.


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Review from J J (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far it has been excellent. The carer is friendly and efficient and caring. She is always on time and shows dedication and respect in her role. When I have spoken to staff in the office to rearrange visits they have always been polite and accommodating. I cannot fault the service we have received.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.


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Review from P S (Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being helped by the carer for the past three weeks. The two carers I have been look after by, are excellent, polite and efficient. They are well trained and thorough with their job.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise always to provide Exceptional care in your Home.


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Review from J A (Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided. Helpful and cheerful and attuned to wishes of the client (me).

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.


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Review from J O (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind skilled professionals.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.


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Review from P P (Son of Client) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with our carer who is professional, comes on time and is friendly.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us, We promise to always provide Exceptional care in your Home.


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Review from G S (Client) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much! Your feedback means a lot to us. We promise to always provide Exceptional care in your Home.


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Review from Ronit D (Daughter of Client) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is being looked after by two ladies, both girls are capable and trustworthy. One is slightly better and makes time to spend with Mum when she finishes her work and is more aware when things are not normal, like a rash or if Mum needs medical attention. Both come on time, but one leaves early and
stays the time she needs to spend at Mum's. I can trust both. They are capable and trustworthy, hope it carries this way.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you! Your feedback means a lot to us, We promise to always provide Exceptional care in your Home.


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Review from Gwen C (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Excellent carers being on time.

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Review from Hayley S (Daughter of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two carers have been looking after my father for a few months now and I have to say the care they are providing is amazing. They are both so polite and always on time. They are compassionate and patient and are always happy to help in any way they can. Myself and my family are so happy with the care!
Thank
you so much.

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Review from E B (Wife of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been caring for my husband for quite a while now and I want to say how amazing he is. He gives him a bed bath, cleans his teeth he helps me a lot with the washing machine and the dishwasher. He does everything where I need help. Now he is helping my husband to walk with a stick, not the
walker and he is taking him round the corridors here in the block of flats and he's being wonderful with him. I cannot praise him enough.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you very much for your feedback, we promise to continue to provide exceptional care in your home.


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Review from Yvonne C (Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a bad fall at home and injured my shoulder and as I live alone I was sent home from hospital with a care package. The carer has been so lovely and helpful to me always arrives on time with a smile on her face and is eager to help me
I could not have managed without her and am so grateful I was
given such a lovely person to help me.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you very much for your feedback, we promise to continue to provide exceptional care in your home.


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Review from Colin S (Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers visit me four times daily following a month in hospital. It would not have been possible to come home without their support. They willingly do what I ask with kindness and care and have the initiative to suggest how to make my daily living easier. Always polite and punctual. Thank you.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you very much for your feedback, we promise to continue to provide exceptional care in your home.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Exceptional Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Exceptional Care at Home is calculated as follows: ( (272 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 335 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Exceptional Care at Home is based on 56 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Omowunmi

Omowunmi Raufu

Job Title: Registered Manager

Joined: 2019

I'm the Managing Director of Exceptional care at home Borehamwood. I'm genuinely passionate about delivering Exceptional Quality Care across Hertfordshire.
I've lived in this area for over 20 years & have a genuine desire to help people remain living at home for as long as possible by providing the highest levels of care. Nothing makes me happier than seeing someone become more independent, whether that's being able to manage their medication again without assistance or having the ability to walk down to the shops again after a fall. My team provide kind, consistent acts of kindness which have a life-changing impact on our clients.
I'm proud to be able to support individuals, families & other healthcare professionals to ensure that we keep our clients at the heart of what we do, by collaborating, acting proactively & sharing best practice.
If you or a loved one needs quality care or just needs some advice, then please get in touch & we will be more than happy to help.
Exceptional care at home is a leading care agency providing exceptional Quality Care at home & peace of mind across Hertfordshire.


BSC Health Studies, Level 5 in Health & Social Care, Level 5 Health Practitioner, Train the Trainer Course


Frequently Asked Questions about Exceptional Care at Home

What Type of Services does Exceptional Care at Home offer?

Exceptional Care at Home offers Home Care.

How many Carers does Exceptional Care at Home employ?

Exceptional Care at Home employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Exceptional Care at Home to verify any information. View our terms and conditions. Exceptional Care at Home has an Enhanced Service – more info.