Exceptional Care at Home

4 Imperial Place, Maxwell Road, Borehamwood WD6 1JN
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9.8 86 Reviews
  • Exceptional Care at Home, Borehamwood
Exceptional Care at Home is a leading home care agency based in Hertfordshire. They understand that there are considerable benefits in living in one's own home and their goal is to help their service users to enable them to remain at home for as long as possible. They will always put the service user first and ensure that they receive the highest quality of care and support to help them to fulfil their personal and individual requirements.

Their services support people to maintain their chosen lifestyle and stay in control of their own care.

Staff aim to provide the same standard of care that they would expect for their own families. They value each person’s unique qualities and see them as an individual, not as a list of care needs.

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Care Provided by Exceptional Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Exceptional Care At Home Ltd
  • Person in charge
  • Omowunmi Raufu (Managing Director)

Exceptional Care at Home Reviews (86)

Total of 86, showing 21-40
9.8

Exceptional Care at Home has a Review Score of 9.8 (9.788) out of 10, based on 57 reviews in the last 2 years. Over all time Exceptional Care at Home has 86 reviews.

Overall Experience

  • 71
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Date Published

86
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Review from E F (Sister of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who looks after my brother has a kind and gentle manner. He shows lots of patience and understanding towards him, taking time and never rushing. He makes conversation with my brother and always shows an interest. The tasks the carer carries out are done efficiently and professionally. The
carer is always polite and cheerful with other family members.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are honoured to receive this review and we promise to continue to provide exceptional quality care in your home.


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Review from E L (Wife of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is always punctual, helpful and of a cheery disposition. He takes his responsibility seriously and always with consideration for his client. He is respectful, takes pride in his work and does a good job.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are honoured to receive this review and we promise to continue to provide exceptional quality care in your home.


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Review from Diana F (Wife of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be with a nicer group/team which you have provided for us.
They have been so clean, polite and friendly and also, which is so important, they give time to the patient and they are very friendly and warm. It's a pleasure to have them in our home.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are honoured to receive this review and we promise to continue to provide exceptional quality care in your home.


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Review from M C (Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the carers who come to me. One staff member in particular is very helpful and supports me to get on with my life. Another staff member comes here every Monday on the first carer's day off. She is also very good. The only problem for me is that one and a half hours a day is very short.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are honoured to receive this review and we promise to continue to provide exceptional quality care in your home.


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Review from S A (Daughter of Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The prescribed care has made a huge difference in terms of the respite the family members need. They are young lads and shine mostly in helping the client to get changed and be transferred using the Sara Steady. As women, we are the family members who help the client in an appropriate way when he is
still and needs extra leverage to get up from his chair (tends to have no energy in his legs even when positioned behind his nose) but the carers are not able to help him up at all. Showering has not been a daily task yet either. After they arrive the client becomes incredibly stiff and drowsy we are trying to find out what causes this symptom. The carers have been outstanding in their promptness and medication administration. They are on time and very friendly. There are big positives along these habits.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are honoured to receive this review and we promise to continue to provide Exceptional Quality care in your home


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Review from Marion B (Daughter of Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are honoured to receive this review and we promise to continue to provide Exceptional Quality care in your home.


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Review from A W (Client) assisted by family/friend published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only one word 'Outstanding' - always on time, will always considerExceptional Care at Home

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are honoured to receive this review and we promise to continue to provide Exceptional Quality care in your home.


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Review from William W (Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional Care at Home provided an NHS 6-week post-operation care service for me at home after I broke my hip, mid Nov 2023. There was a main carer and a stand-in for days-off. I am used to caring for myself, but my split-level living space made it impossible for me to carry food from the kitchen
and move about easily.
Both carers provided excellent service, preparing 2 meals per day and doing some shopping for food as needed. The main carer performed laundry and linen changing and both took care to keep my space clear of clutter and dust. They would have done more but I was modest in my requests. The main carer even gave me a birthday card, chocolates and flowers on the relevant day, which pleased me greatly.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you for your kind words and feedback, we promise to always do our best.


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Review from Khadijah M (Mother of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency really lives up to its name. My son has had carers in the past but this is the first time he is truly happy and content. They are truly carers in the literal meaning of the word. All the carers involved with my son go over and above what is required of them and I couldn't be happier. I can
go about my day without a care in the world because I am confident in knowing that he is well cared for.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you very much for your feedback, we promise to continue to provide exceptional care in your home.


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Review from Andy S (Son of Client) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very caring and has brightened up Mum's world!
My mother looks forward to each visit. They show us what a great difference a really good care service can provide. It is not easy to energise and stimulate a 99-year-old and help Mum to think being alive is worthwhile, but this is a big success
and Mum is now sketching again. Mum loves her and she is interested in our family and the carer uses photographs to stimulate memories.
Always willing to do what is asked and often without being asked, and especially good with personal care.

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Review from A L (Daughter of Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very nice to my mum and mum is always looking forward to seeing her. She listens to corrections and pays attention to details. What I like about her most is she is always on time and never in a hurry to leave. She gives my mum respect and always has something to chat about with her.

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Review from Charlotte K (Granddaughter of Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and gentle carers. Helpful and treated my grandparents with dignity in their own home. Very friendly and understanding of my nan having dementia. Calm and quiet and would choose to be cared for by them. One staff member in particular is so lovely. Thank you very much.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you very much for your feedback, we promise to continue to provide exceptional care in your home.


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Review from S G (Client) assisted by family/friend published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are kind, polite, pleasant and professional. Always very helpful and punctual. If they are going to be late they try to let us know in advance if possible. I am happy with their service.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you for your kind words and feedback, We promise to always do our best.


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Review from I W (Client) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, reliable and sociable.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you for your feedback, It's much appreciated.


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Review from R R (Wife of Client) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after by a particular member of staff and he was wonderful to my husband who died on 10/09/23. My husband only listened to the carer and he always looked forward to seeing him. He was so kind and gentle with my husband and he was always so interested in how we were getting on.
I cannot begin to say how amazing my husband's carer was.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you for your feedback, It's much appreciated.


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Review from Eileen F (Wife of Client) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we have received from "Exceptional Care At Home" has been exceptional. My husband has been treated with the utmost respect and has been looked after amazingly well. I am so grateful to all the carers who looked after him and I thank them profusely. They were great guys!

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you for your feedback, it's much appreciated.


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Review from Gary K (Son of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are always on time, happy and helpful. They make my mother comfortable and are always very friendly. Well done to her carers, you are stars. My mother likes the team; today is my mother's birthday and they were very thoughtful, bringing a card and balloon.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback, it's much appreciated and we will continue to provide exceptional quality care in your home.


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Review from J O (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This man has been my personal carer for more than a month. Since his first appearance, he has been diligent, helpful, prompt and exceptional. He has always been nice and kind to me. I would not wish for any other carer to look after me. He can only be described as the best carer there is.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from M C (Client) assisted by family/friend published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can say I cannot find any fault with the care I have had in my own home every day. They are kind and caring.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from A C (Client) assisted by family/friend published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carer is an extremely caring person who helps us each day with things that need to be done around the house that we can't do ourselves. She is polite and goes above and beyond what she needs to do. Very well-mannered and she makes us happy.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Exceptional Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Exceptional Care at Home is calculated as follows: ( (272 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 335 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Exceptional Care at Home is based on 56 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Omowunmi

Omowunmi Raufu

Job Title: Registered Manager

Joined: 2019

I'm the Managing Director of Exceptional care at home Borehamwood. I'm genuinely passionate about delivering Exceptional Quality Care across Hertfordshire.
I've lived in this area for over 20 years & have a genuine desire to help people remain living at home for as long as possible by providing the highest levels of care. Nothing makes me happier than seeing someone become more independent, whether that's being able to manage their medication again without assistance or having the ability to walk down to the shops again after a fall. My team provide kind, consistent acts of kindness which have a life-changing impact on our clients.
I'm proud to be able to support individuals, families & other healthcare professionals to ensure that we keep our clients at the heart of what we do, by collaborating, acting proactively & sharing best practice.
If you or a loved one needs quality care or just needs some advice, then please get in touch & we will be more than happy to help.
Exceptional care at home is a leading care agency providing exceptional Quality Care at home & peace of mind across Hertfordshire.


BSC Health Studies, Level 5 in Health & Social Care, Level 5 Health Practitioner, Train the Trainer Course


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