Exceptional Care at Home

4 Imperial Place, Maxwell Road, Borehamwood WD6 1JN
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9.8 85 Reviews
  • Exceptional Care at Home, Borehamwood
Exceptional Care at Home is a leading home care agency based in Hertfordshire. They understand that there are considerable benefits in living in one's own home and their goal is to help their service users to enable them to remain at home for as long as possible. They will always put the service user first and ensure that they receive the highest quality of care and support to help them to fulfil their personal and individual requirements.

Their services support people to maintain their chosen lifestyle and stay in control of their own care.

Staff aim to provide the same standard of care that they would expect for their own families. They value each person’s unique qualities and see them as an individual, not as a list of care needs.

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Care Provided by Exceptional Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Exceptional Care At Home Ltd
  • Person in charge
  • Omowunmi Raufu (Managing Director)

Exceptional Care at Home Reviews (85)

Total of 85, showing 41-60
9.8

Exceptional Care at Home has a Review Score of 9.8 (9.784) out of 10, based on 56 reviews in the last 2 years. Over all time Exceptional Care at Home has 85 reviews.

Overall Experience

  • 70
  • 13
  • 1
  • 1
  • 0

Date Published

85
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23
56
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Review from J T (Son of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's carer is exceptional. She is not afraid to go the extra mile and is caring and compassionate. She always has a sunny smile and works very efficiently with a good attitude and tackles each job with a professional approach.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from S S (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is a very professional and kind carer. He does his job with passion and dedication. He always looks after me very well with his hard work. It is my pleasure to have a carer like him. I highly recommend the carer and the company Exceptional Care at Home.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from Esther L (Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great experience. The carer provides me with personal care, including bed washes and oral hygiene. She supports me with any mobility issues and transfers using appropriate equipment. She also prepares daily meals and washes the dishes. She is very observant and patient. She helps me get dressed and
will also organise my drawers, which is very helpful and I am eternally grateful for her support and care.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from Mary W (Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer calls in the morning, gets me up from bed and washes me from head to foot. Then, she helps me get dressed and makes me a cup of tea. I am very satisfied with her work. In fact, I would say she is excellent.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from Michael B (Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I am getting. The carers are very kind, courteous and helpful to me. This is for my carer who is very helpful.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from K M (Friend of Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind to her, very professional and always greet her with a smile. They also keep her very clean and tidy and are extremely caring. She said to say that she is very lucky to have these carers in her life. When I have seen them, they are always friendly, also very well dressed and have
their ID on them. They always listen if her needs change in any way, so one hundred per cent happy with them. Excellent - long may it continue.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from Noreena A (Wife of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A member of Exceptional Care at Home has been a carer for my husband. I found him to be very efficient and caring. He is always on time, cleans and changes my husband, and performs his duties very professionally. He is very polite and softly spoken, I am very impressed with his mannerism.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from Hilary N (Daughter of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the care that has been received by my mother. She is very happy too. It is peace of mind for us that my mother is being cared for.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from Teri G (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had two carers. One Monday to Saturday and one on Sundays. They have both been really pleasant and helpful; it has been a delight to know them. They have kept my house clean and tidy. I look forward to them coming each day.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from O W (Daughter of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for Mum has been excellent. She is very happy. The carer is polite, cautious and respectful to her needs. All duties are carried out very well, as per the care plan. Communication with management is excellent, with any queries being resolved immediately. I am confident that Mum is
being well looked after by the agency. Thank you.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from C C (Daughter of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad is a character who enjoys Irish music and telling jokes, which the carers fully engage in. They are kind and respectful, making sure dad is comfortable. Our carers are 'exceptional' and we know dad is in good hands when they are around.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from Marlene T (Client) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer is very respectful with a lot of patience; very humble, very clean, always on time, prepares my meals very nicely, makes my bed very neat and has a beautiful smile. I am very happy with her, she does my cleaning very well. Thank you.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback, we promise to continue to provide exceptional quality care in your home. Thank you


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Review from Lisa J (Relative of Client) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Currently receiving excellent care at home from Exceptional Care at Home, based in Borehamwood. This is for my elderly relative, he is bedbound due to postural hypotension. The carers come in to the home three times a day as part of a care package put in place after hospital discharge. The carers are
superb; professional, kind, conscientious, thoughtful, punctual and caring. I could not ask for a better team and company. Highly recommended during this difficult time, excellent from the start.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback, We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from L P (Husband of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This young lady is an exceptional carer, she is very intelligent and learns very quickly. She has a very likeable personality. She seems to be a very honest and sincere person. Very reliable, never late.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback, We promise to continue to Provide Exceptional Quality Care in your Home.


Thank you.


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Review from T S (Daughter of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been attentive and patient with my father. They allow him to take his time and help with showering him. I am very happy with the service I have received.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from Nita S (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience has been very good. I am pleased with the carers, by their dedication to the job. They are always punctual. They make sure they look out for me very well. I'm happy I get to keep the same set of carers.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We promise to continue to provide exceptional quality care in your home. Thank you.


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Review from T T (Wife of Client) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

In my opinion, the carers need more training. My husband was stripped of his clothes, left exposed. I explained to them they should cover and wash bit by bit. It was upsetting and degrading for my husband, they need to respect the person, with dignity. They are also very messy and not hygienic at all,
they clean his bottom and touch other objects instead of changing their gloves. They need to learn basic training first.

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Review from Sue R (Wife of Client) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carers were fantastic in difficult times. Always cheerful and helpful. Even when my husband was gravely ill as soon as I said 'the boys will soon be here' his face would light up! Thank you once again for their help and please send them my love and thanks!

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback, we're very grateful and all our team loved supporting your husband. Thanks for being so supportive to us.


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Review from J D (Daughter of Client) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and look after Mum and are very good at their job. Nothing is too much trouble and they know how to deal with her.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your wonderful feedback. We are delighted you're satisfied with our service. Thank you. Kind regards!


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Review from Rosalind W (Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been pleased with the care provided starting on 16/07/22. The care manager has been particularly helpful. The carers have always been kind and gentle.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your support and your review, we promise to continue with the excellent work.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Exceptional Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Exceptional Care at Home is calculated as follows: ( (266 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 329 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Exceptional Care at Home is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Omowunmi

Omowunmi Raufu

Job Title: Registered Manager

Joined: 2019

I'm the Managing Director of Exceptional care at home Borehamwood. I'm genuinely passionate about delivering Exceptional Quality Care across Hertfordshire.
I've lived in this area for over 20 years & have a genuine desire to help people remain living at home for as long as possible by providing the highest levels of care. Nothing makes me happier than seeing someone become more independent, whether that's being able to manage their medication again without assistance or having the ability to walk down to the shops again after a fall. My team provide kind, consistent acts of kindness which have a life-changing impact on our clients.
I'm proud to be able to support individuals, families & other healthcare professionals to ensure that we keep our clients at the heart of what we do, by collaborating, acting proactively & sharing best practice.
If you or a loved one needs quality care or just needs some advice, then please get in touch & we will be more than happy to help.
Exceptional care at home is a leading care agency providing exceptional Quality Care at home & peace of mind across Hertfordshire.


BSC Health Studies, Level 5 in Health & Social Care, Level 5 Health Practitioner, Train the Trainer Course


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