Exceptional Care at Home

4 Imperial Place, Maxwell Road, Borehamwood WD6 1JN
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9.8 85 Reviews
  • Exceptional Care at Home, Borehamwood
Exceptional Care at Home is a leading home care agency based in Hertfordshire. They understand that there are considerable benefits in living in one's own home and their goal is to help their service users to enable them to remain at home for as long as possible. They will always put the service user first and ensure that they receive the highest quality of care and support to help them to fulfil their personal and individual requirements.

Their services support people to maintain their chosen lifestyle and stay in control of their own care.

Staff aim to provide the same standard of care that they would expect for their own families. They value each person’s unique qualities and see them as an individual, not as a list of care needs.

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Care Provided by Exceptional Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Exceptional Care At Home Ltd
  • Person in charge
  • Omowunmi Raufu (Managing Director)

Exceptional Care at Home Reviews (85)

Total of 85, showing 61-80
9.8

Exceptional Care at Home has a Review Score of 9.8 (9.784) out of 10, based on 56 reviews in the last 2 years. Over all time Exceptional Care at Home has 85 reviews.

Overall Experience

  • 70
  • 13
  • 1
  • 1
  • 0

Date Published

85
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Review from J G (Son of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer has been amazing, she’s been really great looking after my mother and we are so lucky to have her, her care and understanding has been a breath of fresh air. We thank the care team and her for the support.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your support and for your review, we're very grateful.


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Review from D H (Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers kindly, polite, and as gentle as possible.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your wonderful feedback. We are delighted you're satisfied with our service. Kind regards!


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Review from Betty S (Wife of Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the boys to be polite, helpful, and willing to learn and please.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We are glad that you are satisfied with our service. Best regards!


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Review from Lorna M (Daughter of Client) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support my Dad is receiving from the two carers we are having 3 times a day. They are both very friendly and are always polite when I open the front door to them and when they leave. Very good time-keepers too.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your support and for your review, it's much appreciated, we're very grateful.


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Review from J K (Client) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice friendly lady, supportive, helpful. Sometimes does not understand what I say and I do speak clear 'received' English.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much, we are so grateful for your feedback.


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Review from C B (Son of Client) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for a nicer and more friendly carer for my father. She is always on time and is always making sure my father is comfortable, and no matter what my father asks for, it is not an issue for her. Highly recommend this carer to other clients.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback. We’re absolutely delighted to have you on board with us, it is always a pleasure to see you daily.
Thank you.


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Review from Jacqueline L (Wife of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is amazing. She is kind and caring and so helpful in the home. She has made such a difference to my husband's life at home. He was in a care home before this and having care at home is so much better.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback Jac, we're very grateful and all our team love supporting you. Thanks for being so supportive to us.


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Review from Daniel N (Husband of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been a hard time for our family but having our carer around has brought loads of joy. It wasn't easy balancing between work and chores. She is one of a kind, always helpful and so professional. We could never have asked for more.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback, we're very grateful and all our team love supporting you. Thanks for being so supportive to us.


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Review from Catherine O (Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My care has been excellent, my carers are always on time for my care calls and know all my care needs. The manager is always available to talk to me when I have anything to ask about my care. I am very happy with my overall care.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your review, we strive to always provide Exceptional Quality Care in your Home.


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Review from K R (Son of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very professional and very caring. They were always respectful to my father. Very reassuring. We always felt that we did not need to worry about dad while the carers were here. Thank you, everyone.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much Kai for your feedback. My team and I are truly grateful.


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Review from T W (Son of Client) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional Care at Home staff are very helpful and friendly. My dad was well looked after. Exceptional Care at Home celebrated my dad's birthday with cake and balloons. It was a very nice gesture. Exceptional Care at Home staff are fully qualified and well trained. They were also so respectful every
day.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your review and for allowing us to support your Dad, our carers are happy to come to your home every day, it's always a pleasure. We're very grateful.


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Review from Louise A (Daughter of Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very kind and thoughtful. They are respectful and friendly. Our family feels supported by them and Mum is happy.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback Louise, we're very grateful and all our team love supporting your Amazing Mum. Thanks for being so supportive to us.


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Review from Robin J (Husband of Client) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention and care for my wife has been excellent. Highly recommended. Keep up the good work. Well done.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your kind words, we really appreciate the feedback and it is very much appreciated. Thank you for choosing Exceptional Care at Home! Kind regards.


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Review from B B (Guardian of Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is very professional. The staff are polite and keen to learn.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much, you are welcome to Exceptional Care at Home, we’re absolutely delighted to have you on board with us. It's much appreciated.


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Review from Steven O (Son of Client) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and knowledgeable.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are very pleased to know our staff are Friendly and Kwonlegable. I take a lot of pride in training and providing them with Exceptional Quality knowledge. Our aim is to promote all our Service Uses independent, choice and wellbeing.


Thank you so much for this wonderful feedback.


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Review from Ray T (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been good so far and I'm happy with the overall service. Carer adapts to my ways around the house and is an ex-nurse so understands my stroke symptoms. Would like to be helped to bed a little later.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are so happy with this amazing feedback, we promise to continue providing exceptional quality care in your home, all our carers are highly trained and experienced in providing outstanding quality care. We will look into settling you to bed later. Thank you, your feedback is extremely important to us.


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Review from John O (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the service to be excellent although the time of arrival varies too much. The service provided is professional and pleasant.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for your feedback, we're very grateful.


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Review from Esther W (Client) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Exceptional Care at Home for my care since last year! All the staff are excellent carers, they make all my visits on time and well-structured. They have followed the COVID-19 government’s rules at all times! The carers are exceptionally kind, patient, very respectful and honest! I
cannot praise the carers and the management team enough. I feel very comfortable contacting the office with any queries and I know I will be offered exceptional support and advice.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you so much for this amazing feedback, our amazing team are always dedicated and Willing to help. We promise to always provide exceptional quality care in your home!


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Review from S L (Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received exceptional care. The person provided for my care has gone above and beyond all expectations and I have been matched perfectly! My carer is an excellent conversationalist with similar interests with a candid and sympathetic attitude towards my needs.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you for such amazing feedback! We promise to always provide exceptional care in your home.


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Review from H S (Daughter-in-law of Client) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have provided good, consistent care and attention to the patient. They comply with covid rules (ie PPE). They communicate well with patients and family members. They convey a patient and caring attitude to the patient and are happy to help with requests. They are sensitive to patient's needs
and are thorough in terms of providing intimate personal care.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are very passionate about providing exceptional quality care! Thank you for this amazing feedback, we promise to continue!


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Exceptional Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Exceptional Care at Home is calculated as follows: ( (266 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 329 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Exceptional Care at Home is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Omowunmi

Omowunmi Raufu

Job Title: Registered Manager

Joined: 2019

I'm the Managing Director of Exceptional care at home Borehamwood. I'm genuinely passionate about delivering Exceptional Quality Care across Hertfordshire.
I've lived in this area for over 20 years & have a genuine desire to help people remain living at home for as long as possible by providing the highest levels of care. Nothing makes me happier than seeing someone become more independent, whether that's being able to manage their medication again without assistance or having the ability to walk down to the shops again after a fall. My team provide kind, consistent acts of kindness which have a life-changing impact on our clients.
I'm proud to be able to support individuals, families & other healthcare professionals to ensure that we keep our clients at the heart of what we do, by collaborating, acting proactively & sharing best practice.
If you or a loved one needs quality care or just needs some advice, then please get in touch & we will be more than happy to help.
Exceptional care at home is a leading care agency providing exceptional Quality Care at home & peace of mind across Hertfordshire.


BSC Health Studies, Level 5 in Health & Social Care, Level 5 Health Practitioner, Train the Trainer Course


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