Exceptional Care at Home

4 Imperial Place, Maxwell Road, Borehamwood WD6 1JN
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9.8 86 Reviews
  • Exceptional Care at Home, Borehamwood
Exceptional Care at Home is a leading home care agency based in Hertfordshire. They understand that there are considerable benefits in living in one's own home and their goal is to help their service users to enable them to remain at home for as long as possible. They will always put the service user first and ensure that they receive the highest quality of care and support to help them to fulfil their personal and individual requirements.

Their services support people to maintain their chosen lifestyle and stay in control of their own care.

Staff aim to provide the same standard of care that they would expect for their own families. They value each person’s unique qualities and see them as an individual, not as a list of care needs.

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Care Provided by Exceptional Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Exceptional Care At Home Ltd
  • Person in charge
  • Omowunmi Raufu (Managing Director)

Exceptional Care at Home Reviews (86)

Total of 86, showing 81-86
9.8

Exceptional Care at Home has a Review Score of 9.8 (9.788) out of 10, based on 57 reviews in the last 2 years. Over all time Exceptional Care at Home has 86 reviews.

Overall Experience

  • 71
  • 13
  • 1
  • 1
  • 0

Date Published

86
17
21
57
29

Review from H S (Daughter-in-law of Client) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have provided good, consistent care and attention to the patient. They comply with covid rules (ie PPE). They communicate well with patients and family members. They convey a patient and caring attitude to the patient and are happy to help with requests. They are sensitive to patient's needs
and are thorough in terms of providing intimate personal care.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are very passionate about providing exceptional quality care! Thank you for this amazing feedback, we promise to continue!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jigar B (Relative of Client) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without this agency, my brother wouldn't have had a backup carer during difficult times of COVID. I had to call various agencies for the duration of 1 week but was turned down due to short notice and lack of capacity and struggle to find a carer in quick time seemed over, but not until I called this
agency who knew we needed urgent help and took the search for a carer seriously.
The agencies were always giving regular updates for the search of a carer and met the requirements we needed support for. The person who helped me with the search, I would like to thank her for the support.
Keep the great support you are giving to the community.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are delighted we were able to help and get your brother, our client, a suitable carer in this pandemic period! We promise to always give back to our community.
Thank you.


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Review from E R (Client) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an amazing first day. The member of staff was kind, explained everything to me so I could understand. She helped me wrap my presents, which was fun, we both were laughing and chatting, made me feel so relaxed. She is very kind, patient and very nice to be around.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

We are very happy to receive this encouraging feedback; we promise to always provide exceptional, quality care!
Thank you.


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Review from Jane A (Client) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been exceptional. We are well looked after and cared for. I am very happy and comfortable. The management is first class. I would recommend Exceptional Care At Home to everyone.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

It has been a pleasure to be looking after you. We promise to continue to provide Exceptional Care in your home.


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Review from Laila T (Granddaughter of Client) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, I felt like my nan was in good hands, the carer was friendly and professional. My nan was fond of her and her colleagues that provided support during her care.
Thank you very much for all that you did during her lifetime it was well appreciated.

Reply from Omowunmi Raufu, Managing Director at Exceptional Care at Home

Thank you for your kind review, We promise to always do our best.


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Review from Taiwo S (Granddaughter of Client) published on 4 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and professional care service provider.
My grandmother is so well taken care of and we as a family are very satisfied with your services and the managements' response to our various requests is so amazing!
We are saying a very big thank you and we appreciate all your efforts, this is on
behalf of the whole family home and abroad.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Exceptional Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Exceptional Care at Home is calculated as follows: ( (272 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 335 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Exceptional Care at Home is based on 56 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Omowunmi

Omowunmi Raufu

Job Title: Registered Manager

Joined: 2019

I'm the Managing Director of Exceptional care at home Borehamwood. I'm genuinely passionate about delivering Exceptional Quality Care across Hertfordshire.
I've lived in this area for over 20 years & have a genuine desire to help people remain living at home for as long as possible by providing the highest levels of care. Nothing makes me happier than seeing someone become more independent, whether that's being able to manage their medication again without assistance or having the ability to walk down to the shops again after a fall. My team provide kind, consistent acts of kindness which have a life-changing impact on our clients.
I'm proud to be able to support individuals, families & other healthcare professionals to ensure that we keep our clients at the heart of what we do, by collaborating, acting proactively & sharing best practice.
If you or a loved one needs quality care or just needs some advice, then please get in touch & we will be more than happy to help.
Exceptional care at home is a leading care agency providing exceptional Quality Care at home & peace of mind across Hertfordshire.


BSC Health Studies, Level 5 in Health & Social Care, Level 5 Health Practitioner, Train the Trainer Course


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