Saxon Care (Swindon)

Bowman House Business Centre, Whitehill Industrial Estate, Whitehill Lane, Swindon SN4 7DB
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9.2 11 Reviews
  • Saxon Care (Swindon), Swindon
Saxon Care offers a wide range of services to help those who need extra care, whether it is due to age or health reasons. They believe receiving care should not interfere with your quality of life and go above and beyond to ensure your loved one is comfortable.

Staff are highly trained which means Saxon Care can help with everything from a helping hand around the house to managing a degenerative disease, such as dementia.

Saxon Care has been family run since 2010 and supports its service users in the same way they would for their own loved ones. The individual and their wishes are always at the heart of everything that they do to ensure the care provided meets their needs as well as their preferences.

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Care Provided by Saxon Care (Swindon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer

Good to Know

  • Person in charge
  • Debbie Kesby (Manager)

Funding & Fees Guide for Saxon Care (Swindon)

  • Prices

  • From £34 per hour


  • At Saxon Care, we work with both local authority-funded and self-funding clients, as well as a number of other commissioning groups such as the NHS. Our care fees are calculated on a per-hour basis.


    If you prefer to self-fund your care, we have transparent and competitive pricing options available. Our goal is to provide exceptional care without compromising on quality.


    Saxon Care is proud to work with local authorities to provide funded care options. We understand the processes involved and can guide you through the necessary steps to secure the support you need.


    For fees please feel free to call or email

Saxon Care (Swindon) Reviews (11)

9.2

Saxon Care (Swindon) has a Review Score of 9.2 (9.233) out of 10, based on 5 reviews in the last 2 years. Over all time Saxon Care (Swindon) has 11 reviews.

Overall Experience

  • 8
  • 3
  • 0
  • 0
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Date Published

11
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5
6

Review from Juliet G (Daughter of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how brilliant the team at Saxon were at caring for my father in his final weeks. From the first meeting, when the care manager and another member of staff came into hospital, they struck the perfect balance of professional but very warm and approachable. They really took care to work
out what my father needed in the extensive level of care he needed and then tweaked and tailored the schedule and carers to suit. We were seeing two carers four times a day and then an awake career over night. This could have felt very intrusive and awkward at such an emotional and stressful time in our home, but they managed this perfectly. The carers arrived on time, treated him with the upmost respect and dignity, and we could not have asked for more. The warmth and heartfelt care the team gave us was exceptional. I thank you with all my hearth for your support through this heartbreaking chapter.

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Review from O S (Client) assisted by family/friend published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very good - no complaints.

Reply from Nathan Clifft, Marketing Manager at Saxon Care (Swindon)

Thank you very much for your kind review! We really appreciate your feedback.


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Review from Colin H (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff and the service they give highly satisfactory.

Reply from Stuart Webster, Business Coordinator at Saxon Care (Swindon)

Thank you so much for your kind review. We're really glad you're happy with our service.


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Review from S K (Wife of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care has been very kind and supportive of my husband and myself. They have a high standard of care, and the carers are first-class. My husband looks forward to them coming knowing that he will be very well cared for.

Reply from Stuart Webster, Business Coordinator at Saxon Care (Swindon)

Thank you so much for your lovely review. The team are all incredibly fond of both you and your husband, and it's our pleasure to visit.


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Review from Michael T (Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The people giving the review are really important; they are really good at arriving on time and doing a good job. They are really important, and they do a good job. They are really important, and they are trying to make a good call, getting the name right and other information that makes a good call.

Reply from Stuart Webster, Business Coordinator at Saxon Care (Swindon)

Thank you so much for your kind words. It's our pleasure.


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Review from Alan P (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my carers very reliable and kind.
The office staff are very helpful.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Swindon)

Thank you for your kind review Alan, the staff always look forward to seeing you.


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Review from Richard F (Son of Client) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended "Saxon Care" by neighbours in the village. Saxon Care was able to start their care services at very short notice. Since then, they have been outstanding in the care given to my mother, who is 101 years old and fairly active for her age. The rapport between all the carers is very
good, and she looks forward to their visits twice a day. Yes, there are times when carers may arrive late, but we are always informed - these situations are very rare.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Swindon)

Thank you for your very positive review. It is lovely that we were recommended by your neighbour and you have found our service to be of a high standard. Your mum is an absolute pleasure to care for; the girls enjoy spending time with her.


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Review from Patricia R (Wife of Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very polite and caring. My husband looks forward to them coming, and so do I. I'm so glad that we Chose Saxon Care.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Swindon)

Thank you so much for your lovely review. You are a lovely family to support; the girls really enjoy spending time with you both.


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Review from George H (Son of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were extremely kind and patient to my mum, ensuring she was clean, well dressed, and very chatty. Washing clothes, bedding etc, was to be expected; they went the extra mile when needed. Office staff were always very supportive of myself when queries and concerns were raised.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Swindon)

Thank you for your lovely review. The girls enjoyed caring for your mum; she was such a lovely lady. We were all so sorry when she passed away.


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Review from A M (Daughter of Client) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care looked after my father with kindness and patience. They were warm, friendly and treated him with dignity at all times. They went to great lengths to ensure that he was safe, comfortable and well cared for in every way. I felt my family were in safe hands. I thoroughly recommend them.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Swindon)

Dear Annette, your father was an absolute pleasure to look after. The carers were all very fond of him and will miss him. Thank you so much for your very kind words. We really appreciate them.
Best wishes from the Saxon Care Team.


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Review from E P (Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently received excellent home care for 10-days from Saxon Care in every aspect from the efficient management (who give individual attention to detail). To all the wonderful care workers who undertake their tasks with cheerful, efficiency and pride - nothing is too much trouble for them - they
are all very special people. I can wholeheartedly recommend Saxon Care.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Swindon)

Thank you for your lovely words; it was our pleasure, and we are always here for you. Lots of love from us all at Saxon Care.


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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for Saxon Care (Swindon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Saxon Care (Swindon) is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Saxon Care (Swindon) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

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Debbie Kesby

Job Title: Registered Manager

Joined: 2023

Debbie Kesby is the Registered Manager across all three offices at Saxon Care.


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Shannon Woodwards

Job Title: Care Manager

Joined: 2022

Shannon Woodwards is the Care Manager at our Royal Wootton Bassett office.


Frequently Asked Questions about Saxon Care (Swindon)

What Type of Services does Saxon Care (Swindon) offer?

Saxon Care (Swindon) offers Home Care.

How many Carers does Saxon Care (Swindon) employ?

Saxon Care (Swindon) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Saxon Care (Swindon) to verify any information. View our terms and conditions. Saxon Care (Swindon) has a Platinum Service – more info.