Living Well Homecare Ltd

1st floor Unit 8, Arlington Court, Whittle Way, Stevenage SG1 2FS
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9.6 8 Reviews
  • Living Well Homecare Ltd, Stevenage
Living Well Homecare provides care and support to people living in their own homes in all of Hertfordshire, including Stevenage.

Staff are compassionate and committed and put respect and dignity at the heart of their care.

Living Well Homecare offers every individual care that is tailored to them and their specific needs. Families are very much involved on every level and are supported every step of the way.

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Care Provided by Living Well Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Living Well Homecare Ltd
  • Person in charge
  • Yetunde Oyenekan (Registered Manager)

Living Well Homecare Ltd Reviews (8)

9.6

Living Well Homecare Ltd has a Review Score of 9.6 (9.556) out of 10, based on 8 reviews in the last 2 years. Over all time Living Well Homecare Ltd has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
3
8
8
0

Review from D R (Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the service the team are friendly. The care from staff who visit and those I talk to in the office is always good they take time with me & allow me to make changes when I need to. I look forward to my visits I sometimes wish they were here more often. I have told my neighbour about living well
as he needs support to go out.

Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd

I'm happy that you're enjoying the service we provide, we're always happy to try and accommodate changes, as we know life isn't prescripted and neither is your package of care. Thank you for the recommendation to your neighbour.


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Review from Rob H (Son of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living Well Homecare has been excellent. Staff are friendly and supportive. The care and various activities my dad experiences during the week give me peace of mind. Thank you for being so professional. You are the key to my father's wellbeing.

Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd

We love looking after him and look forward to his jokes, he never fails to make us laugh!


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Review from Kay O (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful to have had the most wonderful and caring ladies come in to take care of my dad. They are always so friendly and punctual and consistently go above and beyond to ensure his well-being before they leave. Their exceptional care brings me so much peace of mind, knowing that my
dad is in such capable and compassionate hands. Thank you, ladies, for everything you do. Your kindness and dedication mean the world to me and my family.

Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd

It's a pleasure to look after Dad, you have such a wonderful family and we are happy to be a part of his care team.


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Review from Gail H (Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are beautifully presented, nothing they cannot do for me their support is amazing plentiful, and promising. Their presentation is excellent and one to be desired, I adore them and they are helpful and courteous, never has there been a time to not represent their working attitude. I thank
the carers and everyone in the office for their kind efforts. I talk with them, I think that is the most important thing you can do - having a conversation with them improves my mood and makes me feel like life is worth living. May god bless you all!

Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd

We love our chats with you too and we certainly enjoy reading your thank you cards.


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Review from Nancy B (Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very grateful for the Living Well Homecare Team. The carers who attend my home to support me are always friendly, kind, caring and compassionate. They assist me with my daily tasks, including cleaning, shopping, preparation of meals and collecting my medication. They are always supportive and encouraging
when visiting me and I am privileged to have them to support me and my needs. Thank you to the whole team as they are all doing their best to support and encourage me and my wellbeing. Thank you.

Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd

We are happy that you're receiving the care you need, we're privileged and honoured to support you.


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Review from Lucy J (Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Living Well Homecare has been excellent. My support worker is very kind and supportive. She does a number of activities with me such as swimming, cooking and going for coffee. She makes me feel safe and confident to do things.

Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd

I'm glad that you feel safe and confident to carry out these activities.


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Review from A M (Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff always friendly and checking I'm OK. I wouldn't get out of the house virtually at all, if it wasn't for the carers, so I really appreciate them. They go above and beyond to make me feel comfortable when we go out. Thank you to Living Well.

Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd

I'm very happy that we're able to support you to feel comfortable to leave your home, we know it isn't easy.


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Review from Tracey H (Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to show my appreciation to Living Well Home Care and hope it encourages others to use this incredible service. If I did not have the support of this team I would have been admitted back to hospital due to my mental health. The team are outstanding and is literally my motivation to move
from my bed to becoming the wife and mother my family deserve. They support me with my personal care, home support, food preparation, fitness, medication, and a massive achievement of pushing me to introduce my hobbies back into my life, which has given me so much confidence and self-worth. On occasions when there has been an error in timings, they are very quick to respond and ensure things are put right, and I'm comfortable and confident with the carers who come to me. They are so amazing at listening and giving me the emotional support I need to face challenges from daily tasks and overcome problems that haunt me from my past. A massive thank you from the bottom of my heart

Reply from Marie Robinson-Lewis, Operational Manager at Living Well Homecare Ltd

I'm so happy that we can be part of your journey. We're excited to watch you fulfil your goals.


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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Living Well Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Living Well Homecare Ltd is calculated as follows: ( (35 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Living Well Homecare Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Marie

Marie Robinson-Lewis

Job Title: Operations Manager

Joined: 2023

I have worked in Social Care for over 8 years now and have strong views about how care should be delivered.


I believe that care should be flexible and fit in with your lifestyle, not the other way around.


Placing a person at the centre of their care journey is paramount to their overall wellbeing, there is no ‘one size fits all’ within social care. Making sure a person is seen and heard by all involved is a priority, at LWHC we encourage active participation from all our service users.


Making sure they and their family are involved with decisions about their healthcare and how they would like to receive it. We find that this approach strengthens the relationship between the person receiving care and the caregiver, it offers an opportunity for trust to develop and flourish.


Jaysen

Jaysen Kandoo

Job Title: Care Manager

Joined: 2024

Hi I am Jay
I have been working in the care sector for the past 25 years in a variety of settings (Care Homes, Supported Living, Hospital, Nursing Homes and Domiciliary Care…).
I am passionate about caring for others and ensuring that Service Users are supported to make their own decisions and enjoying a fulfilling life style of their choice.
I believe in innovative care approach, flexible support tailored to the needs of individual service users and the way they want their support delivered.


Frequently Asked Questions about Living Well Homecare Ltd

What Type of Services does Living Well Homecare Ltd offer?

Living Well Homecare Ltd offers Home Care.

How many Carers does Living Well Homecare Ltd employ?

Living Well Homecare Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Living Well Homecare Ltd to verify any information. View our terms and conditions. Living Well Homecare Ltd has a Platinum Service – more info.