TCS Homecare

Orwell House, Cowley Road, Cambridge CB4 0PP
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9.8 15 Reviews
  • TCS Homecare, Cambridge
TCS Homecare is a family-owned provider that has been prioritising loved ones since 2014.

The team at TCS Homecare provide quality post-acute and long-term care. Their focus is on providing exceptional domiciliary services by people who truly care, in the comfort of your own home.
Sourcing care for you loved ones can feel like a daunting experience, they are here to offer a wealth of knowledge and information to guide and support the whole family. Let the TCS Homecare family take care of yours.

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Care Provided by TCS Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • The Care Staff Consulting Ltd
  • Person in charge
  • Claire Bright (Manager)

Funding & Fees Guide for TCS Homecare

  • Prices

  • 30 minutes £18.75
    45 minutes £21.50
    1 hour £26.25

  • fees are tailored to your care needs and are adapted where required.

TCS Homecare Reviews (15)

9.8

TCS Homecare has a Review Score of 9.8 (9.811) out of 10, based on 15 reviews in the last 2 years. Over all time TCS Homecare has 15 reviews.

Overall Experience

  • 12
  • 3
  • 0
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  • 0

Date Published

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15
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Review from Liam A (Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've used TCS Homecare for several years. Their staff and office workers are always kind attentive and respectful. The office are always willing to help with any issue I might have. They can also be flexible if given enough notice.

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Review from Brenda R (Client) assisted by family/friend published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All TCS staff are dedicated, reliable, caring and helpful, showing great attention to detail.
Overall very satisfied with the service. I could confidently recommend TCS to anyone who needs care.

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Review from J M (Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been nothing but excellent. One carer in particular is a star. I'm treated with kindness and dignity, at the moment my mobility is very poor and the staff do their utmost to go above and beyond to help me. The carer makes me lovely meals and is excellent at making sure
my food's all in date. I would highly recommend TCS Homecare.

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Review from S L (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault TCS. My mum is receiving care from the same carers who looked after my stepdad, who has Parkinson's. This continuity was important as she has Alzheimer's. Excellent communication with the office, who will always call me straight back if I send an email with any queries. Very knowledgeable
and compassionate. I cannot fault the care my mum receives and would thoroughly recommend TCS.

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Review from W B (Niece of Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

TSC work hard to maintain continuity of carers which is so important when providing care for someone with a complexity of needs. The carers and office staff work as a team with me to ensure communication is effective and all care needs are met. The majority of the carers are kind and caring. Caring
for someone with significant needs is not easy and the carers carry out all tasks without complaint. It would be impossible for my relative to remain at home without the support and care of TSC staff.

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Review from Janis K (Client) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care I have received. My caregiver is efficient, charming, friendly, thorough, and reliable. My overall health and wellbeing has improved considerably. However, although it is to be expected, the care provided by the 'fill-in staff' could be improved.

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Review from L K (Client) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that I receive from my friends, my carers, although each is different, we are friends who work together. I know that they are supported by an efficient office staff, who will accept calls at any time of day, respond to queries with helpful advice and sort out a problem
if I have one. They provide supervision of their carers and ensure that good standards are kept. Nice to work with. I do recommend this company.

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Review from Paula B (Daughter of Client) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have expressed my opinion on Dad's main carer many times. She is very good when caring for my dad. She does not cut corners (as the saying goes), she does all that is on her task bar. If I ever need help with anything, she will always help. Most importantly, Dad is very happy with the care he gets.
The encouragement to do his exercises, the conversations etc.
Cover staff are ok, just can't compete with someone that cares for him mainly.

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Review from Julia L (Daughter of Client) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly and efficient.
Same team looked after/cared for my dad, now my mum. Helps so much to have that continuity and trust.

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Review from Dawn J (Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Treated with dignity and understanding.

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Review from J M (Daughter of Client) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care is given to Mum. Always thoughtful.

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Review from Wendy B (Daughter of Client) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I/we are exceptionally pleased with the service we are receiving. The St Neots team led by the support worker are professional in every way. They show compassion, empathy, and communication immediately if they see behavioural changes with my Father. They have our trust and have never let us down. Thank
you.

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Review from Simon P (Son of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care service provided by TCS, they look after my father's care needs with respect and understanding.
Also, they are proactive when in contact with myself and we have built up a good understanding which helps with my father's care.

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Review from J H (Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only had the carers coming in for a few weeks, however the two carers I have been allocated have proven to be both respectful and kind.

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Review from J A (Wife of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the staff. They are all very well and we are looked after very well. Nothing is too much trouble.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for TCS Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for TCS Homecare is calculated as follows: ( (75 Excellents x 5) + (14 Goods x 4) + (1 Poors x 2) ) ÷ 90 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TCS Homecare is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Carmen

Carmen Caluian

Job Title: Care Coordinator

Joined: 2020

Carmen joined TCS Homecare in 2020 as our care coordinator and has been an asset to our team carmen has many years of care experience. She is dedicated to ensuring our scheduling is client-focused at all times, carmen also works well as a team player and has great rapport with our employees to ensure our staff have a great work-life balance.


Marga

Marga Sdrobis

Job Title: Support Worker

Joined: 2020

Marga has been working for TCS Homecare for 5 years now within the St Neots areas supporting the local community, TCS homecare has received amazing feedback from clients Marga has supported and their families. Marga also has a very good rapport with social services following her dedicated support to the clients under their team.


Marga comments on working for TCS Homecare.


I love working for TCS Homecare one thing which has really helped is the support I get from the office team we all work as a family. I have training yearly to ensure my knowledge is refreshed and I have also completed additional training which I have wanted to do all this has been funded by TCS Homecare.
I love supporting families and loved ones and I really enjoy being a support worker.


Frequently Asked Questions about TCS Homecare

What Type of Services does TCS Homecare offer?

TCS Homecare offers Home Care.

How many Carers does TCS Homecare employ?

TCS Homecare employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TCS Homecare to verify any information. View our terms and conditions. TCS Homecare has an Enhanced Service – more info.