Veracity Healthcare

Suite B, Annie Reed Court, Annie Reed Road, Beverley HU17 0LF
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8.5 4 Reviews
  • Veracity Healthcare, Beverley
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Care Provided by Veracity Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Veracity Healthcare Ltd
  • Person in charge
  • Fungai Samushonga (Manager)
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Veracity Healthcare Reviews (4)

8.5

Veracity Healthcare has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Veracity Healthcare has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 1

Date Published

4
0
1
2
2

Review from Caroline S (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot thank Veracity Healthcare enough. For their dedication, they showed to my mum. Yes, we had moments when it was hard looking after Mum at times she could be strong-willed, at times she refused meals or drinks but bless her she was confined to a profile bed. But through those times
the carer's support was tremendous they also had support for me and the boys who found it a difficult time. Towards the end, the support we were given was overwhelming the respect and dignity that my mum passed with gave the family strength. I would say if you needed a loved one to be cared for towards the end of life I would recommend Veracity Healthcare this is more so like my mum was 2 to 1 four times a day. Keep doing what you are doing.

Reply from Fungi, Manager at Veracity Healthcare

Thank you very much for taking the time to provide feedback about the care we provided Mum. We are glad to hear that the team supported Mum to your satisfaction as this is always our goal. Your feedback is very valuable and will be shared with the staff to encourage them and to keep them motivated to continue supporting our valued service users with compassion and dignity.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paula B (Partner of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough thanks to the wonderful carers who looked after my partner before he sadly passed away at the weekend. The care and compassion from every single one of them was outstanding. He was treated with complete dignity and all of the carers just wanted him to be as comfortable as possible
in his last few weeks of life. They were here for him but also took the time to ask how I was, which really meant a lot. If my partner was feeling too poorly to be moved about, they did their best to make him as comfortable as they could then spent the remaining time talking to him and asking him about his horse racing bets and his love of gardening. He was made to feel like an individual, not just another client on a list of jobs for the day.
At every visit, they made the most of the time and ensured everything was within his reach before leaving. Thank you, thank you, thank you -you made one of the worst times of our lives just that bit more bearable.

Reply from Fungai Samushonga, Administrator at Veracity Healthcare

Thank you very much for your feedback and for the 'Thank You' card we received at the office. We will share your feedback with the team at our next team meeting to keep them motivated towards achieving high standards of care when supporting all our service users and their families. Thank you for your support and welcoming spirit towards our care staff. You made their job manageable as a result. Our carers reported that they enjoyed and looked forward to coming to provide care for your partner.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from L G (Daughter of Client) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A company which is very badly managed. On my dad's first day from hospital, the carer turned up with no care plan and didn’t know what my dad's needs were. I rang the manager to ask why she had put the staff and my dad in a very vulnerable position. She said she did not have time to do a care plan.
I offered to meet her the following morning to put a care plan in place and she refused, saying she was too busy. So informed her that she left me with no choice but to report them to CQC. She made no comment. The situation did not get much better. I would not recommend this company to look after my dog.

Reply from Fungai Surname, Administrator at Veracity Healthcare

1. We explained that a care plan cannot be formulated before meeting and assessing the service user.
2. Assessment was carried out with the service user and a relative, the care plan was formulated and a copy was given to service user.
3. We explained that although they don't carry paper files, they know the care needs of the service user. They are briefed by a manager/care coordinator before they meet them for the first time and they also have all the information and care plan on their electronic devices as we use electronic records (not paper).
4. Although managers may undertake some assessments, we have other suitably qualified assessors.
5. A manager spoke to the complainant on the phone on a few occasions. They were however not available when it was demanded for them to “come now”. They offered alternative meeting dates which were declined.
6. Our service was recently inspected and rated “Good” by the CQC. This will be published soon. Service users/families highly rate the service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephanie C (Daughter of Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for by Veracity Healthcare after his previous care company failed to meet his needs. I was astonished how my father improved not just physically but mentally and emotionally after only a few days of care from Fungai and her team. They looked after him like he was their father, with
love and attention to detail. Before he passed away this month he told me to thank his 'top team'. I can’t thank you enough. You replaced a small part of my late mother for him and that made him feel alive again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Veracity Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Veracity Healthcare is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Veracity Healthcare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Veracity Healthcare

What Type of Services does Veracity Healthcare offer?

Veracity Healthcare offers Home Care.

How many Carers does Veracity Healthcare employ?

Veracity Healthcare employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Veracity Healthcare to verify any information. View our terms and conditions. Veracity Healthcare has a Basic Service – more info.