Home Instead (Scarborough & Ryedale)

409 Scalby Road, Scarborough YO12 6UA
Submit a Review
16 Reviews
  • Home Instead (Scarborough & Ryedale), Scarborough
Home Instead Scarborough & Ryedale is a family-run service. They know from experience how difficult it can be to find the right organisation to provide support at home and aim to give their clients and their families peace of mind.

With 14 years' experience of operating in York and the surrounding area, the owners opened the Home Instead office in Scarborough to provide their home care service to older people in Scarborough and throughout Ryedale including Malton, Pickering, Kirkbymoorside and Helmsley.

The team specialises in providing home care and support for older people. Home Instead has has developed its own an Alzheimer's and dementia training programme for CAREGivers.

The team's aim is that the five themes of the CQC - Safe, Effective, Caring, Responsive and Well-led - form the foundations of the service and enable clients to build trust in Home Instead. The ultimate aim is to provide a service that the team would be happy for their own loved ones to receive.

Show Home Instead (Scarborough & Ryedale) on the Map

Care Provided by Home Instead (Scarborough & Ryedale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ann-Marie Roche (Managing Director)

Funding & Fees Guide for Home Instead (Scarborough & Ryedale)

  • Prices

  • Our Care Solutions are based on a fixed monthly cost which is based on clients' needs and starts from £800 per month. Contact us for a more in depth discussion.

  • Fee information available on request.

Home Instead (Scarborough & Ryedale) Reviews (16)

Over all time Home Instead (Scarborough & Ryedale) has 16 reviews.

Overall Experience

  • 11
  • 5
  • 0
  • 0
  • 0

Date Published

16
0
0
0
16

Review from J W (Client) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was very grateful for home help in early days. Get on well with me and most kind and considerate. Do anything they're asked.
Would recommend to anyone. Need to be sympathetic to the person, not push, bully, hard shock or slower than normal. Be patient, listen, might know more than you think.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H K (Client) assisted by family/friend published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the service and I really like the ladies who visit me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue G (Daughter of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers are wonderful with my 90-year-old mother, who has dementia. They are thoughtful, patient and nothing is too much trouble for them. They are good at stimulating her mind, discussing the news etc, and taking her out for drives. The log they complete is very detailed and very helpful as
I don't live locally to my mum. Can't fault Home Instead (Scarborough & Ryedale).

Reply from Luke Norbury, Managing Director at Home Instead (Scarborough & Ryedale)

Thank you so much for your review. It's great to hear that our team are making a real difference to your mother. I know they enjoy being part of her support and spending time with your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E S (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's our first anniversary! What a year it has been but the care and support I have had has been fantastic - from June especially when my husband went into hospital - the help I needed before and after full hip surgery and losing my husband. The office have also kept in touch with my daughter who is
far from me. Thank you so much.

Reply from Luke Norbury, Managing Director at Home Instead (Scarborough & Ryedale)

Thank you so much for the lovely feedback. We are glad we have been able to support you over the last 12 months.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Client) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies have been great, and they have inspired me to begin the "sorting out" of the house. My husband and I have been in the house for 40 years and there are a few "glory holes" that need digging out!
I have mentioned, I do like to know who is coming and at what time (if it has changed).
Thank
you and the ladies.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie W (Client) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with help and service in all areas.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah W (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Team at Scarborough Home Instead have been great at getting my elderly parents on board with having help in the home, listening to their concerns and potential needs. The process has been quick and efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P K (Power of Attorney of Client) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Scarborough & Ryedale) is a very proactive organisation. The staff are caring, personable and respectful, both at the caregiver level and in the office. I have utmost trust in advice we are given, the service has proved to be flexible and reliable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill H (Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a very bad experience from my previous care company I moved to Home Instead (Scarborough & Ryedale) and it's the best thing I could have done! All the staff, carers and office staff alike are extremely helpful, friendly and very kind. One carer especially helped me to regain my confidence
after it was totally destroyed by my previous company. I would most certainly recommend Home Instead (Scarborough & Ryedale) to anyone needing care of any kind as I have multiple health problems both physical and early onset dementia and they are amazing! A great big thank you to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jan S (Daughter of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received wonderful and professional caregiving support, originally three times a week and now 8 sessions a week since October 2020. Mum looks forward to seeing her caregiver and I have seen how well they work together and also the support that this gives Dad too.
We have seen first
hand how flexible and responsive the service is to Mum's needs. The pandemic has enabled the family and Mum and Dad to hold Zoom reviews with Home Instead which seems to work well for all.
Mum after the last meeting said 'that was a good meeting', which it was. Living some distance away it is also reassuring to know that there is good back up that then helps us all as a family.
We trust the service Mum receives and like the ability to see how Mum is getting on by using the Home Instead Portal. Thank you for being a professional, friendly, caring and responsive care company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Erika H (Daughter of Client) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service for our mum after we lost our dad. The caregivers have been amazing and my mum looks forward to her daily visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher C (Son of Client) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time that I had used a care agency to provide care for my 90-year-old mother while I was away, so I was a little worried about how she would be with someone new coming into the house. I needn't have worried. From the initial assessment visit during which my mum's routines etc were
noted and it was explained in detail how everything would work, then meeting the carer who was so nice, I was confident that all would be fine. And it was fine. The standard of service and quality of care was exceptional and I could not have asked for more. This is a professional agency with high standards all round. I found that communications with the office were very good and the online portal which describes each visit by the carer in good detail was a bonus.
Choosing a care agency is not easy, but I would highly recommend Home Instead (and so would my Mum).

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E C (Client) published on 19 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are efficient and caring at all times.
A pleasure to have around.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Daughter of Client) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only recently in the last month became a user of Home Instead, as a family, we have been very impressed with their professional, helpful and caring attitude. They carried out the initial assessment, explaining what they could do and have followed up as promised. They were able to help us quickly
with a carer to help on a morning with Mum's personal care, which enables Dad to have a bit of time to himself away from his fulltime, caring role. She also helps with jobs around the house. Mum has taken to her new carer, and Dad is less stressed - you couldn't as for more. Thank you, Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicola R (Daughter of Client) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead has provided for my Father a bespoke care package. He is a very intelligent gentleman with a mind still sharp despite his 90 years though he struggles with more physical activities. Home Instead have provided him with a personal carer who engages his mind on subjects of shared interest
as well as managing the jobs around the flat with which he needs help. He also has the option for trips out in the car and or an accompanied walk to the park which makes sure he gets out and has some exercise and fresh air. Home Instead also allows for him to be taken to hospital or doctors appointments, any light shopping or collection of prescriptions. The Manager is a very warm and approachable lady who is very happy to help, listen and support should the need arise.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathryn C (Daughter of Client) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we are new clients we feel the care and support is excellent. The staff are friendly, efficient and competent. My father has complex needs and they spent the time before providing the care to find out what these are. I can now have some time off with complete peace of mind my father is in good
hands. The management are very approachable and happy to help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Stephanie

Stephanie Dalton

Job Title: Operations Manager

Joined: 2024

As Operations Manager Stephanie is responsible for the smooth running of Home Instead Scarborough & Ryedale. She is an experienced manager with strong leadership skills and a huge passion for developing and empowering staff members. Her past experience has included being a Clinical Manager at a GP practice in Scarborough and a pharmacy manager before that.


Gail

Gail Sperry

Job Title: Care Manager

Joined: 2021

I joined the Home Instead team in 2021 as a Care Coordinator and have subsequently become the Care Manager.


For 25 years I spent my time as a retail manager, where the team was always my focus. I enjoyed nurturing, guiding, and assisting team members to achieve their goals, and going home happy and feeling appreciated. I then relocated to Guernsey for a couple of years and again worked in retail. Upon moving back to England I decided upon a career change and a role within the care sector!


After different positions over a few years at other Care Providers, I saw an advert for Home Instead, applied and was lucky enough to secure the position of Care Coordinator. I now feel I have the job I want, working for a company that really cares and gives the quality of care I would like my own family to receive.


Kerry

Kerry Taylor

Job Title: Care Quality Co-ordinator

Joined: 2023

As a Care Quality Co-ordinator (CQC) Kerry's role is all about supporting people. Whether that’s our team, enabling them to do their job effectively or, our clients to ensure the care they are receiving is of the highest quality.


Billie

Billie Dilsiz

Job Title: Operations Co-ordinator

Joined: 2024

Billie will often be the first point of contact if you phone or call into our office. Her role is all about keeping things running smoothly and effectively.


Ann-Marie

Ann-Marie Roche

Job Title: Managing Director

Joined: 2008

I'm Ann-Marie, Managing Director of Home Instead Scarborough & Ryedale as well as Home Instead York.


My professional background is in marketing and operations, mainly in the education sector. I have personal experience with how dementia can impact a family and the relationships within it. I am passionate about helping people live with dementia in their own homes where they are most comfortable, in the same way, that my Dad did.


In my role as Managing Director, I am responsible for supporting the team to deliver outstanding care to all of our clients. We do this by hiring the right people, providing award-winning training, monitoring the quality of everything we do and always applying ‘the mum test’ i.e. would this be what I would want for my Mum or Dad?


Luke

Luke Norbury

Job Title: Director

Joined: 2009

Luke worked in banking and the telecommunications industry for 12 years before becoming a Home Instead Senior Care franchise owner. He was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference in people’s lives in their own homes, as well as provide employment opportunities in the community. His role is to build relationships with local providers and organisations; look for opportunities for Home Instead to contribute to the local community and manage the business side of the operation.


Frequently Asked Questions about Home Instead (Scarborough & Ryedale)

What Type of Services does Home Instead (Scarborough & Ryedale) offer?

Home Instead (Scarborough & Ryedale) offers Home Care.

How many Carers does Home Instead (Scarborough & Ryedale) employ?

Home Instead (Scarborough & Ryedale) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Scarborough & Ryedale) to verify any information. View our terms and conditions. Home Instead (Scarborough & Ryedale) has a Platinum Service – more info.