Right at Home (Ilkley, Keighley & Skipton)

Suite 2, First Floor, Unit B, Riverside Business Park, Dansk Way, Leeds Road, Ilkley LS29 8JZ
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Top 20 award
10 47 Reviews
  • Right at Home (Ilkley, Keighley & Skipton), Ilkley
Right at Home Ilkley, Keighley & Skipton is a quality home care provider supporting individuals in their own homes.

Right at Home provides a range of services including: personal care, live-in care, companionship, meal preparation, light housekeeping, accompanying clients to appointments and shopping.

Care Givers go the extra mile for clients supporting them to live enriched and independent lives. Care Givers are matched with clients based on common interests and hobbies.

Right at Home Ilkley, Keighley & Skipton provide thorough induction training and ongoing support to ensure clients' safety is always the number one priority.

In addition to Ilkley, Keighley & Skipton they also cover the following areas: Ben Rhydding, Menston, Burley in Wharfedale, Addingham, Baildon, Bingley, Silsden, Steeton, Cowling, Sutton In Craven, Embsay, Gargrave, Grassington and surrounding areas.

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Care Provided by Right at Home (Ilkley, Keighley & Skipton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Paresh Mistry (Managing Director)

Right at Home (Ilkley, Keighley & Skipton) Reviews (47)

Total of 47, showing 1-20
10

Right at Home (Ilkley, Keighley & Skipton) has a Review Score of 10 (9.963) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home (Ilkley, Keighley & Skipton) has 47 reviews.

Overall Experience

  • 45
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Date Published

47
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Review from C C (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been using Right at home for 3 weeks, for my mums care, however we are so impressed with the carers, they are so kind, professional, their feedback and communication is so helpful. My mum enjoys chatting with the carers too, they treat her with dignity, interest and respect, and take an
interest in her life too.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. We are so pleased that the support being received has exceeded your expectations. Our Care givers are always motivated to go the extra mile for all of our clients.


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Review from Darren M (Son of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Right at Home through an online search engine, which searched online for carers in our area that met our needs. We needed carers twice a day for my mum who has mid-stage dementia.
Right at Home responded within minutes to our request and we were impressed by the swift response and the quality
in the level of service they were offering.
We met at my mum's home within the next two days and during this meeting it was apparent that Right at Home would meet all our needs for my mum. They started by asking about my mum's likes, needs, and activities including what she liked doing. It might seem obvious, but I was very pleased they focused on her first. They then covered elements about her home, medical history and finished with the finance side and contract. Their carers started three days later and they are delivering what they stated.
Right at Home have been friendly, professional, efficient and most importantly responded to our input and needs in a very prompt way. We are really pleased.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your positive feedback. We will pass on your kind words to our amazing team of care givers.


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Review from Anne S (Niece of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the 6 months we used Right at a home, they were always friendly and highly efficient from an office/administrative perspective. They went above and beyond in their willingness to help and be flexible.
The standard and quality of the carers was in a different league to my experience of other care
companies such as Helping Hands.
Overall they provide a very caring, kind and compassionate service adhering to high standards. They enabled my Aunt to stay in her own house 6 months longer than she would otherwise have been able to. She formed positive bonds with many of the carers. Their communication with me was excellent and I found them straightforward to deal with.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely comments. We are so pleased that our Care Givers were able to ensure your Aunt was safe and supported in the comfort of her own home.


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Review from Ann C (Daughter of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff at Right At Home enough. We have an ongoing care package for Mum with Right At Home that has been in place for nearly 12 months. I recently rang to enquire about increasing the amount of care Mum receives as I recognised that I was struggling to cope. The staff were lovely, and
totally took on board what I was saying I needed extra help with. They promptly responded with how they could help and what availability they had and swiftly put in place an increased amount of care. Honestly, the relief is immense as I know the carers are all so capable. Mum has dementia and the carers are all brilliant with her.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely comments. We were so pleased to be able to provide the additional support requested to ensure Mum continued to remain safe and supported in her own home.


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Review from J M (Daughter of Client) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful, staff who support the needs of my mother. Regular reviews of the care package helps in the support that is given. Help with jobs to be done in the home and support with visits to the local shop should they be needed are all part of the support. It is reassuring to know that her
medication is being dispensed as it should be via the carer.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely comments regarding our support. The regular reviews that you mentioned ensures that we are able to adapt our support according to the changing needs of our clients.


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Review from Kate B (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home supports my parents (both in their 90s with complex needs) with daily visits so they can remain independent in their own home. Following a recent emergency hospital admission for my father, Right at Home was able to organise next-day care for my mother (who has dementia and limited eye-sight)
and live-in care within just a few days. All of this was arranged by the duty manager on a Sunday!
The standard of live-in care was very high and allowed my mother to stay in her own home and my father to be discharged earlier than would otherwise have been possible, despite still being very weak from pneumonia and heart complications. The sympathetic and unobtrusive care provided allowed my father to recover quickly and my parents have now returned to the level of care they previously required.
The level of support offered to both my parents and myself was fantastic and helped make a stressful and worrying time more manageable both practically and emotionally.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you so much for your lovely words. We always aim to go the extra mile for our clients and their family. I will pass on the feedback to the team.


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Review from M O (Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the service. Right at Home have professional staff who provided an excellent quality of care suited to my needs. Each carer was friendly, chatty and helpful, even collecting prescriptions for me. Reliable, efficient and supportive, I wouldn’t hesitate to recommend Right at Home to
anyone needing extra help.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely comments which we will pass on to the team.


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Review from Andrew H (Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well-run care agency with excellent carers.
They are punctual, courteous and well-trained.
Communication is always excellent and we can get hold of them at any time.
We like the way they ensure new carers are familiarised with patients before they start.
We also feel as though we
are important and valued by the agency.
All in all, fantastic customer service!

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you very much for the kind words. It is an absolute pleasure to support you, ensuring that you are able to maintain your quality of life.


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Review from Catherine N (Sister of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we receive for the client my sister and our family is absolutely superb. All the carers who come are kind, friendly and go the extra mile. Nothing is too much trouble. They not only cater for her needs in the home but take her shopping, to cafes, and on picnics which the carer organises. There
is consistency of the carers who come and we are informed if there is even a slight change in the programme. The people in the office are extremely efficient and keep us well informed. Everything is very well organised. They go to great lengths to provide the client and family with the service that is required. The office personnel are kind and caring and do their very best to tailor the client's needs to the ongoing changing circumstances. I think we have been with them for about two years now and we are highly delighted with the care they give. We couldn’t have chosen a better Company than Right at Home.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for those lovely words. It is a pleasure to support your wife enhancing her quality of life. We will pass on the feedback to the team.


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Review from C F (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team provide excellent support for my parents. Each person who comes brings their own skills and personalities to the table. This provides a degree of variety - each person showing caring and thoughtful professionalism.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you so much for a lovely review. Our caregivers enjoy supporting your parents, ensuring they maintain their quality of life in the comfort and safety of their own home.


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Review from R C (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home was there for my mum when I couldn’t be. The simplest of things were too difficult for her to do alone. With the help of the Right At Home team, I could go to work and get through my day without constantly worrying about my mum’s welfare. They helped her to wash, dress, take medication
and eat her meals. I was fully informed of the care she’d been given and had full confidence in the team. I wouldn’t hesitate to recommend them to anyone needing extra help.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you very much for your kind words. Your mum has been a pleasure to support and our CareGivers all developed a lovely bond with her.


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Review from Paul L (Son-in-law of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A company you can rely on and trust.
From our first meeting at the offices to the home assessment, the team were so engaging, polite and understanding.
The assistance we received on the day of our daughter's wedding was amazing and took the pressure off us all.
Our parents were looked after incredibly
well, and it meant that we all could enjoy a very special day.
A huge thank you to you all.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely words. We are so pleased our Caregiver was able to support your parents to ensure all could enjoy a very special day. Do pass on our best wishes to your daughter.


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Review from Timothy W (Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A prompt and efficient service was provided. Carers were respectful and thoughtful and very courteous. I was very impressed by their professionalisation and if I'm visiting the area again would not hesitate to use Right at Home.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely feedback. We were pleased to support you to ensure you had a safe and enjoyable holiday.


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Review from Tariq G (Son of Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company with very professional carers. They always adhere to the times and, unlike other care companies that we had at the start, they never rush and take the needs of the person as their highest priority.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you so much for your kind words, we will pass on the feedback to our caregivers. Our team always strives to go above and beyond for all of our clients.


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Review from Cathy P (Daughter of Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents' carer has been very reassuring. She is kind, flexible and very competent. My mother has been quite intolerant of her carers in the past, but she is very appreciative of her new Right at Home carers.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for the lovely feedback regarding our Right at Home caregivers. I am really pleased Mum is enjoying the support from Right at Home.


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Review from Jonathan T (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home were able to start caring for my parents very quickly once we realised carer visits were a necessity. The professionalism shown during setting up the care has carried forward into the care and service given by the carers who see my parents every day and also with the management side.
All
the team have made what was and is a stressful time so much easier for all the family, but especially for my parents who are really so pleased and grateful for the carers who visit them daily.
Also, due to a sudden hospital stay for one of my parents, Right at Home was able to give extra care immediately, again easing the pressure and worry for all concerned.
I have no hesitation at all in recommending Right at Home for anybody who needs care at home.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words regarding our CareGivers and the support you have received from Right at Home.


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Review from Amanda S (Daughter of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Ilkley have been professional and very helpful in the care of my mother. Going the extra mile when needed. All the team have been very supportive during a very difficult and emotional time.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely message. All of our caregivers enjoyed supporting your mother and enhancing her quality of life.


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Review from Andrew S (Son of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed additional carers to visit my father in the evenings and Right at Home were able to set up a package at very short notice. The need was mainly for companionship and the carers were very friendly and my father enjoyed the conversations he had with them. Unfortunately, my father was admitted
to hospital after only a few visits and passed away soon afterwards but we will always be grateful for the support which Right at Home gave him.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely words regarding our care givers. I will pass on your feedback to the team. Thank you


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Review from L M (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home were fantastic and helped us when we didn't know what else to do. They were extremely quick and professional - managing to fit in the assessment visit within days. The carers were so kind and good with my mum especially as it was her first experience using carers. Right at Home listened
to our needs and were able to help at times that suited my mum. I would like to say a big thank you for all their help and support.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. It is heartening to know that Mum felt at ease with our caregivers and that we were able to exceed her expectations.


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Review from A F (Daughter of Client) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When both my mother was ill and my father had an operation I turned to Right at Home to help look after both of them. The staff understood the needs of both my parents and it was adjusted as their health improved. Sadly, my mother passed away but the staff have continued to care for my father and offer
support to me at what has been a very difficult time. The staff are always kind and caring and take the time to talk and listen to my father. I would recommend Right at Home for care.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. I know it has been a difficult time for your family recently and I am glad our team have been able to support you and your father.


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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Right at Home (Ilkley, Keighley & Skipton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Right at Home (Ilkley, Keighley & Skipton) is calculated as follows: ( (103 Excellents x 5) + (4 Goods x 4) ) ÷ 107 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Ilkley, Keighley & Skipton) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (4)

Paresh

Paresh Mistry

Job Title: Managing Director

Joined: 2019

After over 10 years in the Financial Services sector as a Chartered Accountant, I felt it was time for a change! I wanted to do something where I would be contributing positively to the lives of others.


I have a genuine passion for working in the community and supporting people to live independently and with dignity within their own homes.


At Right at Home, we provide a minimum 1-hour person-centred visit where the client is at the heart of all we do. All our caregivers are well-trained, valued and supported. Our caregivers arrive when they say they will and get to know their clients, every caregiver will be specially selected for the client and introduced so no one will ever have a stranger in their home.


I am delighted to have the opportunity to deliver an outstanding quality service through Right at Home Ilkley, Keighley & Skipton where we can offer anything from companionship to 24/7 live-in care.


Samuel

Samuel Harrop

Job Title: Registered Manager

Joined: 2023

Samuel (Sam) joined Right at Home Ilkley, Keighley And Skipton in December 2023.


Following a successful career in sales, the COVID-19 pandemic prompted Sam to seek a role where he could make a meaningful difference in the local community.


This led Sam to the health and social care sector, where he discovered his passion for care. Over the past four years, his drive and dedication have allowed him to progress from Care Assistant to Senior Care Assistant and then on to Team Leader. Sam joined Right at Home Ilkley, Keighley And Skipton as Deputy Care Manager. He was then promoted to Care Manager and then Registered Manager.


Sam is committed to providing high-quality care and support to those in need.


Outside of work, Sam is passionate about healthy living, running, mountain biking and exercise and enjoys the outdoors.


Sam lives with his fiancé and two young daughters, aged 6 and 4, who keep him grounded and inspired every day.


Sophie

Sophie Winstanley

Job Title: Deputy Care Manager

Joined: 2024

Sophie joined Right at Home Ilkley, Keighley & Skipton as Deputy Care Manager in October 2024.


Before joining Right at Home, Sophie completed a Social Work degree and worked in Child protection for 2 years. Sophie has had various care roles over an 8-year period, from care assistant up to senior care positions. She also has a keen interest in dementia and wants to progress her understanding with further study in the future.


Outside of work, Sophie enjoys running, baking and exploring the Yorkshire Dales.


Caoimhe

Caoimhe Joyce

Job Title: Care Coordinator

Joined: 2021

Caoimhe (Keeva), is the Care Coordinator for Right at Home Ilkley, Keighley and Skipton.


Caoimhe initially worked in the hospitality sector in 2017 and started her care career in 2021. Towards the end of 2021, Caoimhe came across Right at Home and immediately resonated with our values. Caoimhe joined Right at Home as a CareGiver and has worked her way up to Care Coordinator. Caoimhe has a strong passion for supporting those in need and loves making a difference in people’s lives, seeing smiles on our client's faces.


As a Care Coordinator, Caoimhe's role is to make sure that all clients receive the high-quality care they deserve; ensuring their calls are covered with CareGivers they enjoy seeing and maintaining continuity. In addition, Caoimhe ensures that the well-being of our CareGivers is considered, ensuring work-life balance when planning the rota. The role does require problem-solving which Caoimhe thrives off - not every day is the same!


Caoimhe is originally from Manchester, however, has lived in North Yorkshire for several years. In her spare time, Caoimhe enjoys going on walks with her French Bulldog Geordie, relaxing and reading crime-based books, going to the gym and spending quality time with family who live in Northumberland. Caoimhe is also studying BA (Hons) in Criminology and Sociology- currently in her final year.


Frequently Asked Questions about Right at Home (Ilkley, Keighley & Skipton)

What Type of Services does Right at Home (Ilkley, Keighley & Skipton) offer?

Right at Home (Ilkley, Keighley & Skipton) offers Home Care.

How many Carers does Right at Home (Ilkley, Keighley & Skipton) employ?

Right at Home (Ilkley, Keighley & Skipton) employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Ilkley, Keighley & Skipton) to verify any information. View our terms and conditions. Right at Home (Ilkley, Keighley & Skipton) has a Platinum Service – more info.