Right at Home (Ilkley, Keighley & Skipton)

Suite 2, First Floor, Unit B, Riverside Business Park, Dansk Way, Leeds Road, Ilkley LS29 8JZ
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Top 20 award
10 47 Reviews
  • Right at Home (Ilkley, Keighley & Skipton), Ilkley
Right at Home Ilkley, Keighley & Skipton is a quality home care provider supporting individuals in their own homes.

Right at Home provides a range of services including: personal care, live-in care, companionship, meal preparation, light housekeeping, accompanying clients to appointments and shopping.

Care Givers go the extra mile for clients supporting them to live enriched and independent lives. Care Givers are matched with clients based on common interests and hobbies.

Right at Home Ilkley, Keighley & Skipton provide thorough induction training and ongoing support to ensure clients' safety is always the number one priority.

In addition to Ilkley, Keighley & Skipton they also cover the following areas: Ben Rhydding, Menston, Burley in Wharfedale, Addingham, Baildon, Bingley, Silsden, Steeton, Cowling, Sutton In Craven, Embsay, Gargrave, Grassington and surrounding areas.

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Care Provided by Right at Home (Ilkley, Keighley & Skipton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Paresh Mistry (Managing Director)

Right at Home (Ilkley, Keighley & Skipton) Reviews (47)

Total of 47, showing 21-40
10

Right at Home (Ilkley, Keighley & Skipton) has a Review Score of 10 (9.963) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home (Ilkley, Keighley & Skipton) has 47 reviews.

Overall Experience

  • 45
  • 2
  • 0
  • 0
  • 0

Date Published

47
5
6
18
29

Review from M S (Wife of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been happy with the carer who comes to sit with my husband, he is on time and my husband seems to enjoy his company. He does everything that is required of him. We are pleased we chose to use your company to help with my husband's care.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your review and lovely words. Our carer enjoys visiting and supporting your husband each week.


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Review from Caroline R (Daughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in writing a review for all the Staff at Right at Home. From the first meeting with the Managing Director, we felt confident that we were being listened to and that anything that could be done to help would be. The whole team have provided excellent care for my parents over the
past few months. They treated my Mum and Dad with dignity at all times and always came into their home with a smile and time to spend meeting all their needs.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for a lovely review. It has been an absolute pleasure supporting Mum and Dad. I will pass on your kind words to the team.


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Review from Louise C (Daughter of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention to detail including the assessment for my dad was very thorough, the support offered met his needs. Our Caregiver offered to do whatever tasks needed doing, helping both my dad and in the home. Taking him for a short walk to encourage mobility and socialisation was a success. A positive
first experience in having care in the home.
Thank you.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. We are really pleased that your father had a positive experience with us with regard to his care and support needs.


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Review from Janet A (Wife of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It gives me great pleasure writing this review. Right at Home were contacted by CHC regarding supporting my husband who, due to MND, needed increased care at home. The staff were exceptional. My husband had many challenging issues both physically and mentally. They were able to meet his needs with empathy
care and compassion despite many difficult situations arising.
They were flexible punctual and professional. Communication between the agency and myself was very good I was aware of the rota of carers well in advance and advised of any changes or new staff who may be visiting.
Masks were worn at all times and staff introduced themselves politely on every visit.
I wish we hadn’t needed the agency support but I am so pleased Right at Home had the capacity to support my husband during his last few months.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you very much for your kind words. Our caregivers truly are amazing and I am so glad we were able to support your husband at home as per his wishes.


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Review from G P (Husband of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has provided excellent care over the last 2 years to my wife who has very late Parkinsons. The carers have been friendly and often funny cheering up my wife. Unfortunately she has reached the point of going into a full-time care home for specialised nursing.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for the lovely words regarding our caregivers. They all enjoyed supporting your wife and brightening up her day.


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Review from Liz W (Daughter-in-law of Client) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law needed daily care each evening rather suddenly, and although it was very short notice Right at Home stepped in and met the need with great aplomb. As we live at a distance, everything had to be arranged by phone but this was managed without any fuss; the carers went to introduce themselves
and immediately it was clear that things were going to be fine.
The carers have been excellent at providing help with medication, personal care and general support, and have gone out of their way to make sure that things were working properly. Communication has been very good, with any concerns we raised acted upon straight away. The carers and managers have made sure that we were made aware of any difficulties my mother in law was experiencing, so we have been able to discuss these and manage the situation accordingly. Flexibility, helpfulness and adaptability have been fantastic.
We're very pleased with the service and would recommend without reservation.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you very much for such lovely words. Our CareGivers really enjoy supporting and ensuring she is safe and maintaining her quality of life.


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Review from I W (Son of Client) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the service from Right at Home Ilkley over the course of the past year, during which time they supported my father to continue living at home, despite his advancing dementia. Managers and caregivers alike have been consistently friendly, compassionate, supportive, prompt and responsive.
It is an excellent service which I would not hesitate to recommend to anyone looking for care at home for themselves or a loved one.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. Our CareGivers are always striving to improve the quality of life of all of our clients. I am so glad we were able to support your father with his needs and wishes.


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Review from M H (Daughter of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier about the care my mother who is 101 received from Right at Home. The manager who came to see us and to meet my mother was a professional of the highest standard. She captured mum’s needs so accurately, down to the minutest detail. The ladies who cared for her were wonderful,
always on time, respectful, kind, treated her with dignity and mum loved chatting to them. Nothing was too much trouble.
We were kept informed of any changes by management on a regular basis.


I would certainly recommend Right at Home highly


Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely review. We always aim to provide the highest quality of care in everything we do. Our CareGiver really look forward to their visits and supporting your mum.


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Review from A F (Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring staff who provide an excellent quality of care suited to my needs.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you very much for your review. I am so pleased that the support being provided meets your needs. Our CareGivers really enjoy their time when supporting you.


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Review from Susan K (Wife of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia the carers treated him with great care and maintained his dignity. They established a good rapport with him and encouraged him to go out.
Any feedback to me was carried out discreetly. Timekeeping was excellent and we were quickly notified about any traffic delays.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words which I will pass on to the team. Our CareGivers have really enjoyed supporting your husband he is a true gentleman.


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Review from J L (Wife of Client) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found every contact with Right at Home to be very pleasant. They obviously really care for their clients and take time to get the right client/carer matched. The carers who come to sit with my husband have been lovely and I feel he is being well looked after when I go out.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely words. I will pass this on to our wonderful CareGivers


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Review from A C (Daughter of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been providing care for my mother for the past month. We are delighted with the carer who is friendly, professional and efficient and the management team have excellent communication skills, keeping in regular contact with us to ensure we are happy with the service.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your kind words. We are so proud of our CareGiving team for always going the extra mile.


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Review from Tim S (Grandson of Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers really seem to care about my grandmother. They never rush and always have time to go the extra mile. Nan is very happy with her "new friends" and I'd recommend Right at Home to anyone who wants quality care. The management team are always quick in responding to queries and requests, they
are also very good at providing feedback and improving their services.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely review. I will certainly pass on your positive feedback to our Care Team.


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Review from J S (Daughter of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently came out of hospital needing support in the mornings and evenings. All the carers have shown kindness towards mum and respect of her wish to be as independent as possible, within her capabilities. They have also watched her progress and been sensitive to her changing needs as mum has
begun to recover. Friendly and professional carers and management. The communication and organisation has been great and taken a lot of stress out of a difficult time. Thank you Right at Home.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your review and kind words. Our CareGivers are amazing and I am really pleased they have made a huge positive difference in your mum's recovery.


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Review from Nick F (Son of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team of excellent carers have provided an extremely efficient and timely care provision when we have needed it most.
My mum has really benefited from the time she has spent with her carer and really looks forward to the visits.
The carers are very polite and really do care, going
the extra mile to make my mum more comfortable and happy every day.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your review. It is an absolute pleasure to support your mum. Our caregivers really do look forward to visiting and supporting her.


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Review from John S (Son of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent service from all the team right from our initial enquiry through to the visits from carers - friendly, professional, caring and flexible. Great communication at all times, and nothing has been too much trouble.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your review and lovely comments. Our CareGivers are really enjoying supporting her in the comfort of her own home.


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Review from Andrew P (Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a recent stay in hospital I found myself in need of some support to aid my return home. I found the process of arranging support very easy and thankfully the team had someone available to support my discharge home from hospital. The support worker that was allocated to me was just excellent!
He arrived promptly each day and was really flexible as to the support that I needed. Great companionship that helped overcome my first few days at home. I would thoroughly recommend the team to anyone needing some help when returning from an extended hospital stay! Thank you!

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely feedback regarding our service and our CareGiver. We are so pleased that the service we provided has supported your recovery.


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Review from Ruth W (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first initial contact with the agency, my enquiry was dealt with promptness of response, efficiency, care and sensitivity. The first assessment visit with the care manager to ascertain needs was also of a very high standard with great attention to detail to ensure that the correct carer was
allocated to my mother. The carer(s) have been punctual in timekeeping, attentive, sensitive and responsive to the caring tasks. They have been of a very caring nature and increased my mother’s standard of living both physically and emotionally.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely comments. Our CareGiver, Stefanie looks forward to each visit. We are so pleased to be able to support your mother and promote her independence in her own home.


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Review from J B (Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted by the flexible approach of the management. My situation is atypical but has been sensibly handled by the staff. My main carer is an absolute gem. She brings efficiency, flexibility and dignity to me, and that is priceless. The other carer is not as good and needs to understand the boundaries
of what is essentially a professional relationship.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your review! All feedback we receive is always welcomed as it helps us to improve our service. We continually support our CareGivers through supervisions and training to ensure we can provide quality care and support services. We are pleased our service is keeping you safe and supported in your own home and we will also follow up regarding the feedback regarding one of our CareGivers.


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Review from Janet R (Wife of Client) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care given to my husband. One lady is very helpful and is great with him. I can't thank her enough.

Reply from Paresh Mistry, Director at Right at Home (Ilkley, Keighley & Skipton)

Thank you for your lovely review. Our Care Giver enjoys supporting your husband keeping him safe and maintaining his mental wellbeing.


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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for Right at Home (Ilkley, Keighley & Skipton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Right at Home (Ilkley, Keighley & Skipton) is calculated as follows: ( (103 Excellents x 5) + (4 Goods x 4) ) ÷ 107 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Ilkley, Keighley & Skipton) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (4)

Paresh

Paresh Mistry

Job Title: Managing Director

Joined: 2019

After over 10 years in the Financial Services sector as a Chartered Accountant, I felt it was time for a change! I wanted to do something where I would be contributing positively to the lives of others.


I have a genuine passion for working in the community and supporting people to live independently and with dignity within their own homes.


At Right at Home, we provide a minimum 1-hour person-centred visit where the client is at the heart of all we do. All our caregivers are well-trained, valued and supported. Our caregivers arrive when they say they will and get to know their clients, every caregiver will be specially selected for the client and introduced so no one will ever have a stranger in their home.


I am delighted to have the opportunity to deliver an outstanding quality service through Right at Home Ilkley, Keighley & Skipton where we can offer anything from companionship to 24/7 live-in care.


Samuel

Samuel Harrop

Job Title: Registered Manager

Joined: 2023

Samuel (Sam) joined Right at Home Ilkley, Keighley And Skipton in December 2023.


Following a successful career in sales, the COVID-19 pandemic prompted Sam to seek a role where he could make a meaningful difference in the local community.


This led Sam to the health and social care sector, where he discovered his passion for care. Over the past four years, his drive and dedication have allowed him to progress from Care Assistant to Senior Care Assistant and then on to Team Leader. Sam joined Right at Home Ilkley, Keighley And Skipton as Deputy Care Manager. He was then promoted to Care Manager and then Registered Manager.


Sam is committed to providing high-quality care and support to those in need.


Outside of work, Sam is passionate about healthy living, running, mountain biking and exercise and enjoys the outdoors.


Sam lives with his fiancé and two young daughters, aged 6 and 4, who keep him grounded and inspired every day.


Sophie

Sophie Winstanley

Job Title: Deputy Care Manager

Joined: 2024

Sophie joined Right at Home Ilkley, Keighley & Skipton as Deputy Care Manager in October 2024.


Before joining Right at Home, Sophie completed a Social Work degree and worked in Child protection for 2 years. Sophie has had various care roles over an 8-year period, from care assistant up to senior care positions. She also has a keen interest in dementia and wants to progress her understanding with further study in the future.


Outside of work, Sophie enjoys running, baking and exploring the Yorkshire Dales.


Caoimhe

Caoimhe Joyce

Job Title: Care Coordinator

Joined: 2021

Caoimhe (Keeva), is the Care Coordinator for Right at Home Ilkley, Keighley and Skipton.


Caoimhe initially worked in the hospitality sector in 2017 and started her care career in 2021. Towards the end of 2021, Caoimhe came across Right at Home and immediately resonated with our values. Caoimhe joined Right at Home as a CareGiver and has worked her way up to Care Coordinator. Caoimhe has a strong passion for supporting those in need and loves making a difference in people’s lives, seeing smiles on our client's faces.


As a Care Coordinator, Caoimhe's role is to make sure that all clients receive the high-quality care they deserve; ensuring their calls are covered with CareGivers they enjoy seeing and maintaining continuity. In addition, Caoimhe ensures that the well-being of our CareGivers is considered, ensuring work-life balance when planning the rota. The role does require problem-solving which Caoimhe thrives off - not every day is the same!


Caoimhe is originally from Manchester, however, has lived in North Yorkshire for several years. In her spare time, Caoimhe enjoys going on walks with her French Bulldog Geordie, relaxing and reading crime-based books, going to the gym and spending quality time with family who live in Northumberland. Caoimhe is also studying BA (Hons) in Criminology and Sociology- currently in her final year.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Ilkley, Keighley & Skipton) to verify any information. View our terms and conditions. Right at Home (Ilkley, Keighley & Skipton) has a Platinum Service – more info.