Avenue Care Services - Perth Reviews (2)
Avenue Care Services - Perth has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Avenue Care Services - Perth has 2 reviews.
Review from Lucy B (Daughter of Client) published on 15 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Management are easy to reach and helpful also.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian G (Client) published on 15 April 2025
Submitted via Website •
Report
Overall Experience
4.0 out of 5
A WONDERFUL SERVICE - MOST NEEDED - AND I SERIOUSLY HOPE THIS SERVICE TO BE AVAILABLE ALWAYS
THE OFFICE STAFF, THE CARERS THEMSELVES COULD NOT BE MORE PLEASANT.
I HAVE BEEN THE FIRST VISIT AT 7AM EVERY MORNING AND NEVER YET RECEIVED LATE
I WISH AVENUE THE VERY BEST TO CONTINUE WITH THESE SERVICES.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.4 (8.409) out of 10 for Avenue Care Services - Perth is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Avenue Care Services - Perth is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Avenue Care Services - Perth is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.