Avenue Care Services - Fife

18a Dickson Street, Elgin Industrial Estate, Dunfermline KY12 7SN
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2.4 1 Review
  • Avenue Care Services - Fife, Dunfermline
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Care Provided by Avenue Care Services - Fife

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Kirsty Swankie (Manager)
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Avenue Care Services - Fife Reviews (1)

2.4

Avenue Care Services - Fife has a Review Score of 2.4 (2.400) out of 10, based on 1 reviews in the last 2 years. Over all time Avenue Care Services - Fife has 1 review.

Overall Experience

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Date Published

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Review from Harry F (Son of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Since Avenue gained the contract for caring for my mother they have breached the agreed care agreement which was it had to be a female only on her dialysis days which is Tuesday, Thursday and Saturday. This is due to her needing to have a shower in the morning before going. On Saturday 8th the carer
was a female but was very late so had not had time for a shower. She has not managed to get showered since Thursday 6th April. She does not have a problem with the carers but will not accept a male helping her have a shower. The rating for care is only due to not being able to have a shower. She is happy with the staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 2.4 (2.400)

Overview of Review Score

The Review Score of 2.4 (2.400) out of 10 for Avenue Care Services - Fife is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.4 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.400 for Avenue Care Services - Fife is calculated as follows: ( (1 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 5 Ratings = 2.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Avenue Care Services - Fife is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Avenue Care Services - Fife

What Type of Services does Avenue Care Services - Fife offer?

Avenue Care Services - Fife offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avenue Care Services - Fife to verify any information. View our terms and conditions. Avenue Care Services - Fife has a Basic Service – more info.