JKL Care Services Ltd

1.1 Waverley House, Caird Park, Hamilton ML3 0QA
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10 11 Reviews
  • JKL Care Services Ltd, Hamilton
JKL Care Services is a family-owned home care and housing support/social support service that provides tailored services to you or your loved one.

An established registered domiciliary care service which has been running since 2019, the team aim to combat social isolation and social exclusion within the communities of North and South Lanarkshire, supporting people live their lives to their fullest with both assistance and love.

Just Keep Loving is the team's motto and promise. Graded 5 by the Care Inspectorate in October 2022, the team provide efficient and effective support from advice right through to palliative care.

JKL provides a high quality service that is personalised to your needs and wishes. Your care can include domiciliary care, specific personal care, social support, companionship or housing support services. Your care is tailored to you and with focus on person-centred support, care packages are constantly reviewed to make sure you receive the best personalised support you require. This tailored support can be anything you or your loved one need and your plan will be put together with yourself and JKL's experts' knowledge to create an effective package that accommodates your requirements and puts you in control.

The team at JKL recognise the importance of family so as an organisation they value colleagues and service users together. They host a number of JKL family days and events throughout the year which aim to provide service users with an opportunity to reintegrate back into society and battle social isolation.

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Care Provided by JKL Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • JKL Care Services Ltd
  • Person in charge
  • Tracy Robertson (Manager)

Funding & Fees Guide for JKL Care Services Ltd

  • Prices

  • Our hourly rate for one carer is £26.00
    Our half hour rate for one carer is £15.00

JKL Care Services Ltd Reviews (11)

10

JKL Care Services Ltd has a Review Score of 10 (9.952) out of 10, based on 11 reviews in the last 2 years. Over all time JKL Care Services Ltd has 11 reviews.

Overall Experience

  • 10
  • 1
  • 0
  • 0
  • 0

Date Published

11
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11
11
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Review from Mark A (Son of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers treat my father as an individual and can see that they have taken time to get to know him, instead of just a face.
The way he is treated shows that they have taken the time to understand him and I believe they have his best interests at heart.

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Review from Rita F (Mother of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Support workers are all good except one who only attends on emergency cover.
Excellent timekeeping. Continuity of staff helps greatly. More time would be beneficial but understanding social work needs to authorise this.

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Review from K M (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum came to using JKL she was upset but she got used to the girls and likes most of them - some she was not sure of and is still the same as they still do not talk to her and she likes to talk so she just says to them can they not talk.

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Review from Anne O (Daughter of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

JKL care services provide an excellent service for my mother. Every carer who comes into my mother's house is friendly, and caring and treats her with the utmost respect. They ensure she is cared for and provide a friendly manner which makes my mother feel very comfortable. They report any concerns
to me and their manager who provides excellent support.

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Review from Carol-Anne K (Daughter of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company goes above and beyond for their service users, the staff are great with my mum and are kind and caring. The service that they provide is excellent. We couldn't be without them. And Mum looks forward to their visits.

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Review from Amelia C (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the service from JKL. I have one question, on the 30-minute visits the carers can be in 10-15 minutes max is there any opportunity for me to ask them to sit while I go upstairs and make the bed etc? They sometimes sit for me to go and wash my hair or get changed.
Regards.

Reply from Jack Stirling, Compliance at JKL Care Services Ltd

I have forwarded this message, we will be in touch. Kind regards.


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Review from Donna N (Wife of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with JKL for 4 months and they are so professional so caring so attentive to the person they are caring for and also to the family.
They provide first-class care and service that makes us as a family very reassured that our loved one is in very safe compassionate professional hands.

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Review from W G (Husband of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carers are professional and give him the dignity l expect for my loved one. The carers also consider my health and early in the morning they make as little noise as possible, so l can have my rest which l appreciate very much.

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Review from Lindsay M (Niece of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't ask for more attentive and compassionate care for my aunt, they genuinely care about her and her well-being and nothing is too much trouble if asked.
The staff answers calls and emails without delay and will make suggestions for her care to make her more comfortable.

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Review from J T (Husband of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All services have been first class with JKL - they have been providing a consistent level of care since 2019 - always informative and eager to help.
I have experienced no issues with any of JKL staff and carers, which is 100% better than previously experienced with other care and care companies.
Don't
know what we would do without them.
All carers in attendance are pleasant, approachable, kind and ever so caring in performing their duties.

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Review from Theresa C (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start, a massive thank you to all the carers who looked after my 90-year-old mother at such short notice, a full week covered with care, respect, and compassion.
Would recommend it to anyone looking for short or long-term care for a relative.
I had to arrange it at such short notice and
I live in England. From the first call to the last carer was a pleasure and relieved us of so much worry and stress. Thank you all regards.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for JKL Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for JKL Care Services Ltd is calculated as follows: ( (59 Excellents x 5) + (3 Goods x 4) ) ÷ 62 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for JKL Care Services Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 6 Oct 2022

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about JKL Care Services Ltd

What Type of Services does JKL Care Services Ltd offer?

JKL Care Services Ltd offers Home Care.

How many Carers does JKL Care Services Ltd employ?

JKL Care Services Ltd employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact JKL Care Services Ltd to verify any information. View our terms and conditions. JKL Care Services Ltd has a Platinum Service – more info.