Home Instead (Bristol East)

48 High Street, Bristol BS15 3DR
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9.3 26 Reviews
  • Home Instead (Bristol East), Bristol
Home Instead Bristol East is experienced in bringing help and support to loved ones of adults with old age care complications and conditions like dementia.

A wide range of companionship, home help and personal care services can be incorporated into the care package to suit one's needs.

All services are matched with caregivers who respect the dignity and independence of all clients and thus ensuring outstanding care and continuity of care provided.

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Care Provided by Home Instead (Bristol East)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Andrea Williams (Registered Manager)

Funding & Fees Guide for Home Instead (Bristol East)

  • Prices

  • Starting at £28.00 per hour for companionship services

Home Instead (Bristol East) Reviews (26)

Total of 26, showing 1-20
9.3

Home Instead (Bristol East) has a Review Score of 9.3 (9.300) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Bristol East) has 26 reviews.

Overall Experience

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Date Published

26
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21

Review from L P (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family really appreciate the splendid service provided by both the office staff and care givers.
The office staff respond efficiently to all queries and are proactive in their approach to the care and wellbeing of my mother. They update information speedily ensuring everyone is fully aware of mum's
care needs.
Their attention to detail in communication gives confidence that all staff are working effectively to ensure a good level of service is constantly provided.

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Review from D K (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise Home Instead highly enough. All of my mum's carers were patient, kind and gentle with her. The area manager was always on hand for any queries or modifications to the package and was more than happy to come to the house for meetings.

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Review from Elizabeth M (Friend of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise this home care company enough. Our elderly neighbour has been a client for the last couple of years and has found the carers unfailingly kind, caring and professional. We keep an eye on our neighbour as he has no close relatives in this country and Home Instead have been wonderful.
Highly recommend.

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Review from M F (Son of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad says he really enjoys the care and support of the staff.

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Review from Gordan C (Client) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found service good and am pleased with it.

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Review from Joan B (Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Home Instead to be most helpful and explanatory when phoning. The carers were well-introduced to me and they were helpful and caring. I couldn't fault them at all.
An excellent experience at a very difficult time.

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Review from Margaret S (Wife of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care. Staff are very good.

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Review from Annie T (Daughter of Client) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the utmost care and consideration for my mother. The ladies in the office were always kind and helpful. My mother's carer was simply the best. My mother looked forward to her daily visits. She brought great joy to my mother's life. Sadly Mum's health deteriorated and she has to go into a full
time care home but we will always be grateful for the care and attention given to her.

Reply from Joe Spitzer, Director at Home Instead (Bristol East)

Thank you for such a lovely review. Our staff make all our clients feel part of a family and thus are caring and attentive to ensure we met your mom's needs and brightened her day.


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Review from D H (Daughter of Client) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff arrived on time. Very pleasant. Did all the tasks required in a friendly manner. The office/admin staff were also helpful and knowledgeable. I will definitely recommend them and use the company again once the present situation with my parents has been sorted.

Reply from Joe Spitzer, Director at Home Instead (Bristol East)

Thank you so much for this positive feedback which we value greatly. We continue to provide the quality of service that everyone deserves and all staff aim for a high standard. They will be delighted to hear of your feedback and we look forward to providing a service again in the future.


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Review from C R (Granddaughter of Client) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for our grandmother for the last six months. the staff are lovely. Kind, respectful and understanding of the support my grandmother needs.
The app is great to be able to check on what's been going on. Having Home Instead gives us peace of mind. We are very grateful for
all they do to support us.

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Review from J R (Civil Partner of Client) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Personal care is provided in the evenings only to help get my partner to bed. Staff generally arrive on time and manage to perform all necessary tasks competently and efficiently well within the hour time slot.
The small number of different staff invested in the care helps with the acceptance of the
care she needs. Management send weekly timesheets electronically so I know when to expect and this is helpful and they contact me should there be any changes or issues in their ability to deliver care. The agency is however one of the more expensive in the area and allocated only the hour time slots where maybe 30 minutes or 45 minutes slots would suffice.

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Review from Y G (Daughter of Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care and support that my mum and I are experiencing from the whole team.
The weekly assistance the carers give my mum is so special as they show such empathy even though she is nearing the end of her days.
I would also like to praise the care manager who is also is very
empathetic and gives myself and the carers such valuable support through her practical advice and concern for every client to be given a just life to the end of their days.

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Review from C M (Daughter of Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager and carers didn't just support Mum; they supported me and gave me advice at a time when I felt completed overwhelmed by circumstances. They were very caring towards Mum, even when she was being extremely challenging. They went above and beyond so many times. Thank you.

Reply from Joe Spitzer, Director at Home Instead (Bristol East)

Thank you so much for this positive feedback, which we value greatly, and your comments are passed on to the team. We work really hard to be a caring and loving extended member of the family, visiting a couple of times every day. We were able to provide a very personalised support package. Once again, it was a privilege to look after mum during her final days.


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Review from S A (Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the service and friendship is very good, they are all very friendly and kind. I would very much recommend them all.

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Review from E J (Son of Client) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

September 2021 Home Instead started caring for my mum at home with four visits per day seven days a week. They carried out their visits with first class care, attention and dignity, never once failing to be on time they are a first class company in every department.

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Review from Anthony T (Client) assisted by family/friend published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service provided by Home Instead. The two carers who are assigned to me show patients, respect and treat me with dignity.
The office team keep me informed of any changes that arise and are very helpful and supportive if I have a problem or need advice.

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Review from M H (Client) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful ladies. Do jobs well and a pleasant company.

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Review from Nicholas C (Son of Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided intermittent care for my father for over a year now. The administration of the care was efficient and thorough; the caregivers were all friendly, informative, understanding and committed. My father, who is a discerning judge, was always complimentary. Many thanks for a great
job!

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Review from Nicky T (Daughter-in-law of Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead (Bristol East) team have all been just amazing, from assessment, communication, liaising with me to sort out issues regularly. My Mother-In-Law although reluctant at first, having just come out of the hospital, by day 4 loved having carers to help her be independent in the bathroom,
encourage her to walk, take care of her appearance and just boost that lack of confidence after 18 months of lockdown and isolation.
A truly great company, teamwork, kindness, caring and professional. Thank you from all the family.

Reply from Joe Spitzer, Director at Home Instead (Bristol East)

We are hugely grateful, Nicky, for this very supportive and generous review (which has been passed on to all staff), and thank you so much for taking the time to write it, reflecting our care of your mother over the last few months. Achieving peace of mind for sons and daughters is also a large part of what we set out to achieve, in addition, to providing great care and support for those you love. Being responsive, throughout the team, and empowering and training them to simply 'do the right thing' allows us to be both proactive for their better welfare, but also reactive when unexpected things happen at short notice.


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Review from F B (Partner of Client) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once we were both heading in the same direction and goal, namely her best interests. I have nothing but praise for the admin and staff. Whatever was required they managed to cater for her requirements, even at short notice. I only wish it was possible to reengage, but that is unlikely due to current
issues - must add nothing to do with this company.

Reply from Joe Spitzer, Director at Home Instead (Bristol East)

Many thanks for your kind words. The staff enjoyed looking after your partner. We will happily continue support if she returns home once again. Regards, Joe


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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Home Instead (Bristol East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Home Instead (Bristol East) is calculated as follows: ( (25 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bristol East) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (6)

Joe

Joe Spitzer

Job Title: Owner

Joined: 2019

Having experienced first-hand, the need for services for my elderly parents; it has become increasingly important to me to be able to do more to support the ever-growing number of senior people in our population. I was drawn to Home Instead’s values and beliefs and opened my first franchise in Weston Super Mare in 2012. I owned this until 2017 when I took some time out to return to South Africa (my birth country).


In November 2019, I was proud to be the first person to return to the franchise network and open our Bristol East office (in Hanham.) The brand of Home Instead is flourishing and our team here continues to grow in numbers and experience. I am confident that as we continue to look to the future, we can provide outstanding home care services within the community of Bristol East and surrounding areas.


Tracy

Tracy Morris

Job Title: Care Manager

Joined: 2021

Tracy, our Registered Manager with over 10 years in the social care sector, is dedicated to providing first-class service for our clients. Having advanced through various roles and spent 3 years at Home Instead, she combines experience with a passion for quality care.


Caroline

Caroline Rose

Job Title: Administrator (Part-Time)

Joined: 2023

With over 35 years in caring, She launched her own business in the field 2 years ago. Recently, she moved from Cirencester to Bristol to be with her partner and joined Home Instead Bristol East as an Administrator/Carer. Family is her joy, and she loves walking her Collie.


Emma

Emma Morris

Job Title: Team Leader

Joined: 2022

Emma is our dedicated Team Leader with over 5 years in the care sector. She ensures compliance and high-quality care while leading training programs that boost team performance. With a Level 4 Health and Social Care qualification, Emma is passionate about exceptional care.


Hollie

Hollie Cooke

Job Title: Recruiter

Joined: 2023

Hollie, our Recruiter, has over 6 years of experience in the care sector, using her knowledge to recruit compassionate Care Professionals for our team. In her spare time, she enjoys nature walks, dining out, and going on sunny holidays, embracing life’s simple pleasures.


Kadie

Kadie Lambert

Job Title: Scheduler

Joined: 2023

As the Scheduler, Kadie collaborates with clients to identify visit times that fit their routines and match them with the right Care Professionals. She facilitates familiar introductions, sends weekly timesheets, and keeps clients updated on any changes.


Frequently Asked Questions about Home Instead (Bristol East)

What Type of Services does Home Instead (Bristol East) offer?

Home Instead (Bristol East) offers Home Care.

How many Carers does Home Instead (Bristol East) employ?

Home Instead (Bristol East) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bristol East) to verify any information. View our terms and conditions. Home Instead (Bristol East) has a Platinum Service – more info.