Home Instead (Bristol East)

48 High Street, Bristol BS15 3DR
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9.3 26 Reviews
  • Home Instead (Bristol East), Bristol
Home Instead Bristol East is experienced in bringing help and support to loved ones of adults with old age care complications and conditions like dementia.

A wide range of companionship, home help and personal care services can be incorporated into the care package to suit one's needs.

All services are matched with caregivers who respect the dignity and independence of all clients and thus ensuring outstanding care and continuity of care provided.

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Care Provided by Home Instead (Bristol East)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Andrea Williams (Registered Manager)

Funding & Fees Guide for Home Instead (Bristol East)

  • Prices

  • Starting at £28.00 per hour for companionship services

Home Instead (Bristol East) Reviews (26)

Total of 26, showing 21-26
9.3

Home Instead (Bristol East) has a Review Score of 9.3 (9.300) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Bristol East) has 26 reviews.

Overall Experience

  • 22
  • 4
  • 0
  • 0
  • 0

Date Published

26
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5
21

Review from A R (Daughter of Client) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We transferred to Home Instead from another agency due to an increase in care needs for mum. Home Instead were excellent, stepping up at short notice. The caregivers were organised as a team of 4 so that my mum got to know them, and they provided a weekly schedule so mum knew who to expect. All the
staff were lovely, professional and approachable. I would highly recommend Home Instead to anyone seeking care at home.

Reply from Joe Spitzer, Director at Home Instead (Bristol East)

Thank you so much for you taking the time to write this review. One of the areas we work very hard on is speed of response, flexibility, and providing peace-of-mind to loved ones that they can entrust care of their loved ones to us. The care staff who looked after your mom loved visiting her. Each client is indeed very dear to us and we always want to become an extended member of the family, able to do whatever is needed to enhance day-to-day life and ensure they can remain in their own home for as long as possible.


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Review from Jo P (Daughter-in-law of Client) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire team at Home Instead in East Bristol are outstanding. They are an invaluable source of support not just to the service user but also to the service user's family. When the key worker/carer was on leave, Home Instead were able to provide another carer to cover and the seamless transition in
the care provided is something that I am appreciative of. The interpersonal skills of staff both in the office and those providing the care are truly exceptional and the level of service and commitment to their roles outstanding. Nothing is too much trouble and they have both always gone above and beyond, a truly exceptional company and one that I would have no hesitation in highly recommending if you are looking at home care for a loved one.

Reply from Joe Spitzer, Director at Home Instead (Bristol East)

Many thanks for your lovely feedback and entrusting us to look after your wonderful mum-in-law. Our care staff love the work they do which makes them extra special.


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Review from Marlene P (Wife of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that has been given to my husband over the last few months. The carers have always been kind, caring, respectful and considerate. The company itself has been very efficient to deal with and always available at the end of the phone. I would certainly recommend them.

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Review from Patricia H (Client) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were punctual, friendly and carried out the care with professionalism aplomb.
Brilliant.
Cannot praise them highly enough.

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Review from Philip G (Son-in-law of Client) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall an excellent service, especially the carer who gave a more than excellent service.

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Review from Nicki T (Daughter of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly service also very informative and extremely good service. As a family, we did not warn the service to end, but my father’s decision was his to make, however, misguided he is being.
Thank you to all the staff for your excellent support.

Reply from Joe Spitzer, Director at Home Instead (Bristol East)

Thanks for the great feedback. I am glad we were able to help your mom and dad during the time in need. It is a pity your dad decided to discontinue services even though your parents looked forward every day to their assigned CAREGiver coming in but he felt he is now able to cope by himself and to assist your mom with her daily care needs.


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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Home Instead (Bristol East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Home Instead (Bristol East) is calculated as follows: ( (25 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bristol East) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (6)

Joe

Joe Spitzer

Job Title: Owner

Joined: 2019

Having experienced first-hand, the need for services for my elderly parents; it has become increasingly important to me to be able to do more to support the ever-growing number of senior people in our population. I was drawn to Home Instead’s values and beliefs and opened my first franchise in Weston Super Mare in 2012. I owned this until 2017 when I took some time out to return to South Africa (my birth country).


In November 2019, I was proud to be the first person to return to the franchise network and open our Bristol East office (in Hanham.) The brand of Home Instead is flourishing and our team here continues to grow in numbers and experience. I am confident that as we continue to look to the future, we can provide outstanding home care services within the community of Bristol East and surrounding areas.


Tracy

Tracy Morris

Job Title: Care Manager

Joined: 2021

Tracy, our Registered Manager with over 10 years in the social care sector, is dedicated to providing first-class service for our clients. Having advanced through various roles and spent 3 years at Home Instead, she combines experience with a passion for quality care.


Caroline

Caroline Rose

Job Title: Administrator (Part-Time)

Joined: 2023

With over 35 years in caring, She launched her own business in the field 2 years ago. Recently, she moved from Cirencester to Bristol to be with her partner and joined Home Instead Bristol East as an Administrator/Carer. Family is her joy, and she loves walking her Collie.


Emma

Emma Morris

Job Title: Team Leader

Joined: 2022

Emma is our dedicated Team Leader with over 5 years in the care sector. She ensures compliance and high-quality care while leading training programs that boost team performance. With a Level 4 Health and Social Care qualification, Emma is passionate about exceptional care.


Hollie

Hollie Cooke

Job Title: Recruiter

Joined: 2023

Hollie, our Recruiter, has over 6 years of experience in the care sector, using her knowledge to recruit compassionate Care Professionals for our team. In her spare time, she enjoys nature walks, dining out, and going on sunny holidays, embracing life’s simple pleasures.


Kadie

Kadie Lambert

Job Title: Scheduler

Joined: 2023

As the Scheduler, Kadie collaborates with clients to identify visit times that fit their routines and match them with the right Care Professionals. She facilitates familiar introductions, sends weekly timesheets, and keeps clients updated on any changes.


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