Constance Care - Livingston

Caledonia House, Quarrywood Court, Livingston EH54 6AX
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1.6 2 Reviews
  • Constance Care - Livingston, Livingston
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Care Provided by Constance Care - Livingston

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Michelle Wade (Manager)
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Constance Care - Livingston Reviews (2)

1.6

Constance Care - Livingston has a Review Score of 1.6 (1.636) out of 10, based on 2 reviews in the last 2 years. Over all time Constance Care - Livingston has 2 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 1
  • 1

Date Published

2
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1
2
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Review from Suzanne C (Daughter of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Un-organised administration. Employing people who are obviously not suited to care. Our Mum was overdosed by a carer and could have died. A carer looked under Mum's sheets and saw she had soiled the bed, covered her up and left her. Dropped medication. Lots of times no carers were available and family
had to cover the calls. Always too late or too early. With all of that said they actually had 3-4 outstanding carers who went above and beyond. Any time we complained about things we were threatened with 28 days' notice which would potentially leave us without a care package for our Mum who has severe dementia.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R M (Power of Attorney of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

No continuity in arrival times, often can't staff calls and expect family to cover at short notice, now refusing to cover calls 0.6 mile from their office. Not even had the courtesy to notify me in person. Very disappointing!
There are much better care providers out there!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.6 (1.636)

Overview of Review Score

The Review Score of 1.6 (1.636) out of 10 for Constance Care - Livingston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.636 for Constance Care - Livingston is calculated as follows: ( (2 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 11 Ratings = 1.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Constance Care - Livingston is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 May 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Constance Care - Livingston

What Type of Services does Constance Care - Livingston offer?

Constance Care - Livingston offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Constance Care - Livingston to verify any information. View our terms and conditions. Constance Care - Livingston has a Basic Service – more info.