Care1 Professional Services Reviews (1)
Care1 Professional Services has a Review Score of 1.2 (1.200) out of 10, based on 1 reviews in the last 2 years. Over all time Care1 Professional Services has 1 review.
Review from D M (Client) published on 15 August 2023
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Ruth Tegede, Manager at Care1 Professional Services
We are sorry to learn that this is how you feel despite being listened to and requests/concerns addressed. Set visit times were in place though you advised staff that you were not particular about your visit times. Staff are trained to maintain good friendly working relationships with service users but cannot befriend them on a personal level. These are professional guidelines across the Health and Social Care sector to prevent abuse. Hence we reminded ex-members of staff of the above and requested them not to sit in your property when our care staff are attending to you. Male/female staffing arrangements were agreed at the beginning of the service. We endeavoured to often provide a female staff and regular staff wherever possible. However, staff rotations are necessary for staff learning and development and for promoting healthy professional relationships to avoid situations of over-familiarity to the detriment of the service. We value our service users and staff safety and wellbeing.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 1.2 (1.200) out of 10 for Care1 Professional Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.200 for Care1 Professional Services is calculated as follows: ( (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 5 Ratings = 1.2
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Care1 Professional Services is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.