Staff are excellent, punctual and always willing to provide the level of care you would expect
Paul M (Son of Client)
Everyone was very caring and went out of their way to help my Aunt who has dementia
Susan W (Niece of Client)
They are such a lovely team, all very nice and friendly
Charlee B (Granddaughter of Client)
Hourly rate (weekdays) 32.00
Part hour rate (weekdays) 28.20
Weekend Hourly Rate 35.00
Part hour rate (Weekends) 31.20
Right at Home (North Somerset) has a Review Score of 9.7 (9.658) out of 10, based on 25 reviews in the last 2 years. Over all time Right at Home (North Somerset) has 51 reviews.
Review from A U (Daughter of Client) published on 12 November 2024
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Reply from Jasmine Frost, Care manager at Right at Home (North Somerset)
Thank you so much for sharing your experience! I'm thrilled to hear that you and Mum have found Right at Home to be friendly and attentive. It's wonderful that the regular updates and visits from the manager are making a positive difference. Your suggestion about having pictures of the carers is a great idea, and I'll make sure to pass that along.
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Review from K H (Client) published on 29 October 2024
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Reply from Grant Attwood, General Manager at Right at Home (North Somerset)
Thank you so much for this brilliant feedback for our amazing Care Team. And also for your kind words about the fact that we do not just "tick boxes". It is so wonderful to hear that you feel this way. This really means a lot to us, and I am so pleased that we have been able to support you in such positive and meaningful ways. Wishing you all the very very best.
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Review from Andrew B (Son of Client) published on 28 October 2024
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Reply from Jasmine Frost, Care Manager at Right at Home (North Somerset)
Thank you so much for your heartfelt review! We're delighted to hear that Right at Home has been able to provide such compassionate support for your mum, especially during this challenging time.
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Review from Tilly F (Granddaughter of Client) published on 23 October 2024
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Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you so much for the feedback, we are glad you are enjoying the service.
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Review from Ruth B (Client) published on 21 October 2024
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Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you so much for the great feedback, I am glad you are enjoying the service. We do our best to share changes and will continue to improve on this.
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Review from Paul M (Son of Client) published on 2 September 2024
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Reply from Grant Attwood, General Manager at Right at Home (North Somerset)
Thank you very much for taking the time to post this kind review. We are so pleased that you and your family have been pleased with our service. Thank you for your understanding in relation to our hospital admissions and cancellation policy. We really enjoy hearing from all our wonderful clients and their family members, so thank you for reaching out. Best wishes.
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Review from K B (Partner of Client) published on 12 August 2024
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Reply from Grant Attwood, General Manager at Right at Home (North Somerset)
Thank you so much for taking the time to feed this back to us. We are so pleased to hear about your positive experience with our service, and wonderful interactions with our carer. It has been an absolute pleasure to be able to help and support you and your partner. Thanks again, and wishing you all the very best.
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Review from Susan W (Niece of Client) published on 8 August 2024
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Reply from Grant Attwood, General Manager at Right at Home (North Somerset)
Thank you so much for your kind words and valuable feedback to our incredible team. This kind of feedback really means a lot to all of us! We really appreciate you taking the time to let us know how you and your aunt found our services. We wish you all the best for the future.
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Review from Patricia P (Daughter of Client) published on 18 June 2024
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Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you so much for great feedback, It is great to hear about such wonderful experiences for clients and their families. We are thrilled to be able to support people when they need it.
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Review from J R (Daughter-in-law of Client) published on 18 June 2024
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Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you all.
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Review from Charlee B (Granddaughter of Client) published on 9 April 2024
Submitted via Website •
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Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you so much for taking the time to feed this back to us. We always love to hear about our client's experiences and that our team are making such a positive impact on clients as well as their loved ones.
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Review from A T (Client) published on 28 March 2024
Submitted via Website •
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Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes.
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Review from I L (Husband of Client) published on 26 March 2024
Submitted via Postal Card •
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Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you for taking the time to complete a review and I am glad the service is working well for you and your loved one. Thank you for the feedback, your comments have been taken on board.
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Review from J P (Daughter of Client) published on 19 March 2024
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Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you for taking the time to complete a review and I am glad the service is working well for you and your loved one. Thank you for the feedback, your comments have been taken on board and I will be sure to strengthen our process for running late with the team.
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Review from Stephen L (Son of Client) published on 15 March 2024
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Reply from Micala Small, Registered Manager at Right at Home (North Somerset)
Thank you so much for taking the time to leave your feedback. We are so pleased to hear that the service is going well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes
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Review from Margaret B (Client) published on 5 March 2024
Submitted via Postal Card •
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Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes.
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Review from L R (Son of Client) published on 22 February 2024
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Reply from Grant Attwood, Director at Right at Home (North Somerset)
This is wonderful feedback, thank you so much for this review. We are so pleased that you are finding our team to be caring and responsive; and also finding the app to be a useful support. As you know, our entire team is here to support your Mum and you as much as possible, so please continue to let us know how we are doing. Very best wishes.
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Review from Greg H (Son of Client) published on 6 October 2023
Submitted via Postal Card •
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Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you for taking the time to give us this feedback. We are so pleased to hear that you rate all aspects of our service either 4 or 5 stars! We very much look forward to being able to provide our continuing support. Very best wishes.
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Review from R W (Client) assisted by family/friend published on 5 October 2023
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Reply from Grant Attwood, Director at Right at Home (North Somerset)
Thank you for your kind and constructive feedback. We are really pleased that you are happy with your routines and Care team, and that you have found our Office Team helpful. As you mention, we provide a digital care system, which clients and/or their authorised family members can log onto, to view upcoming visits and past visit notes. We are sorry that you are having difficulty accessing this system and will continue to work with you to ensure you and your designated representatives to access it effectively. Very best wishes, and thank you again.
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Review from Margaret C (Client) published on 28 September 2023
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Reply from Grant Attwood, Director at Right at Home (North Somerset)
Such wonderful feedback, and so lovely to hear. Our lovely care givers will be so pleased to hear that you feel so well supported. Thank you for taking the time to post this review. Many many thanks!
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The Review Score of 9.7 (9.658) out of 10 for Right at Home (North Somerset) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.658 for Right at Home (North Somerset) is calculated as follows: ( (103 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 146 Ratings = 4.658
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (North Somerset) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2022
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Job Title: Nominated Individual
Joined: 2019
Hello. I’m Grant
Before I joined the care industry, I was an operation and finance professional. I felt like I wanted to do more than just sit in a corporate environment, so I am thrilled to be able to combine my business skills with my desire to support people in my local community.
I have lived in North Somerset for the past decade, with my wife, two boys, and a beagle. We enjoy walks in the woods and have recently taken up cycling as a hobby.
My team and I would be delighted to answer any questions you might have, and hopefully, be able to offer support to you or a loved one.
Job Title: Manager
Joined: 2021
Hi, I’m Pat.
I am the Manager at Right at Home. My job entails a little bit of everything, including liaising with our wonderful carers and our special clients.
I have been in the care industry for many years. I am extremely passionate about caring for people and ensuring that their needs are met. I lived in South Africa for 35 years, where I worked as a Cardiac ICU nurse. My husband and I moved to the UK in 2016 to be closer to our family. Since I arrived here, I have been working as a carer in the community.
I am thrilled to be part of the Right at Home North Somerset team, which is constantly striving to achieve the very best for its clients and carers. Nothing is ever too much trouble!
I love spending time with my family, and my two grandsons. I love going for walks in the countryside, and I am an avid reader. I also enjoy doing all sorts of handwork and spend a great deal of time working in my garden.
Job Title: Deputy Manager
Joined: 2021
Hi, I'm Stacey and I have been with Right at Home since January 2021.
I have done a number of roles in that time from CareGiver to Administration to Compliance and now I am the Deputy Manager.
I have worked in Care since 2010 and have a real passion for providing quality, person centred care to those that need it. Being able to provide someone with the help and support they need has always been the most rewarding thing for me and the reason I do what I do. Seeing the joy on the faces of our clients when they get to visit the Zoo or see the Pantomime drives me to provide a social aspect for them as well as provide the day to day care that they need.
I enjoy spending my spare time with my family and going on holidays/adventures with them. We love our camping trips!
Job Title: Co-ordinator
Joined: 2023
Hi, my name is Clair and I am the Co-ordinator for Area 2.
My background is in early years child care management, managing multiple childcare settings. I have now moved into adult care and am thoroughly enjoying this new direction.
In my free time, I love to bake delicious treats for my family and friends. When I’m not busy baking, I like to take my dog paddleboarding with me around the rivers and lakes of the South West.
I am delighted to be a part of the Right at Home family and to learn all about adult care in the community.
Job Title: Training & Development Co-ordinator
Joined: 2022
Hi
I am Nicole, the Training & Development Co-ordinator, at Right At Home. I have a background in Training and have been in the Care Industry for the 6 years I have lived in England.
I came to Care by chance and fell in love with it. Supporting vulnerable people and making their lives that little bit better is the most rewarding job I have ever had.
My role at Right At Home combines my Training and Care background.
I have lived in several countries around the world, so considered travel to be my main hobby, but have now settled in North Somerset.
Job Title: Client Liaison Officer
Joined: 2021
Hi, I am Peggy.
I have only worked in care for a year and a half after having come from a legal background. They say when one door closes, another opens. After I was furloughed and then made redundant, I decided to make a career change. It was the best decision I made. I didn’t have any experience in care but with the guidance and training of our team here at Right at Home I now have a thorough grasp of the world of care. I have thoroughly enjoyed meeting all our clients and working alongside our amazing carers. I still do some care calls and enjoy catching up with the people I have previously cared for.
I used to live in South Africa but returned to the UK in 1986 and have resided in North Somerset ever since.
I have a beautiful tabby cat who shares my life and I sometimes wonder who is in charge of our household!
I enjoy singing and belong to a local Acapella Chorus, called Waves of Harmony. When I am not busy singing with them, I enjoy reading, going for walks and meeting up with my friends.
I am delighted to be part of the Right at Home team.
Job Title: Co-ordinator
Joined: 2022
Hi, my name is Poppy and I have recently completed my apprenticeship in customer service.
This is my first job in care and I enjoy everything about it. I love going and meeting all our lovely clients and making their lives just that bit easier, it is such a rewarding part of the job.
In my free time, I love spending time with my family, taking my dog on many adventures, and going on holiday.
I am proud to work at Right at Home and to be part of such a friendly and supportive team!
Job Title: Client Liaison Support
Joined: 2023
Hi, my name is Paige. I joined the Right At Home team to become a Care Administrator, and have now moved into a Client Liaison role.
I have worked in the care industry since 2012, specialising in adults with learning disabilities especially. Whilst growing up my Grandad had MS and my Nan was his main carer – she taught me the ins and outs from a very young age. Carers weren’t always very useful so me and Nan would do the care ourselves and send them away. (There weren’t the standards that there are today!) I believe that’s where my love for care comes from.
I very much wear my heart on my sleeve and to be able to enable someone to stay in their own home with what they know best and to adhere to their wishes, is very rewarding!
I have a daughter called Fleur who my world revolves around. In my spare time, I enjoy making memories with family and friends.
I feel privileged to be part of the Right At Home team and have felt very welcomed. I am looking forward to seeing where my journey takes me with Right At Home.
Job Title: Training and Development Coordinator
Joined: 2021
I have worked in care for about 10 years in a variety of different aspects i.e. Care Homes as well as Home Care, in both Carer and Senior Carer roles. I loved the variety of Home Care and seeing different clients so came to Right at Home nearly 2 years ago.
I love Care Work: being able to help each client with whatever it may be. Previously I have worked with Right at Home in the role of Client Liaison Officer. I have now taken on a more staff-focused role, supporting with Training and Development and conducting spot checks in the homes of our clients, to ensure our care team is fully equipped to deliver really Outstanding care.
Other than work I have 3 beautiful daughters to run around after. They keep me busy and smiling each day.
Job Title: Client Liaison Support
Joined: 2023
Hi, My name is Amy and I support the Client Liaison Team here at Right at Home.
I have an extensive background working in the childcare sector for 13 years. I am passionate about caring for others and transferred across to the adult care sector in 2022.
I am vibrant and energetic often spending my time singing and participating in outdoor activities.
I am excited to have the opportunity to support our clients to live independently in their own homes.
Job Title: Recruitment Officer
Joined: 2024
I am excited to join a great team of office staff and carers for an employer I feel "Right at Home" with.
I look forward to searching for and helping new recruits through the process of joining Right at Home, and helping our clients within the community live their life to the fullest each day.
I am a father of a baby daughter, and love spending time with family. I also like to travel and explore various countries and cultures of the world, especially trying out different food.
I enjoy watching and playing basketball, and trying to keep myself fit.
Job Title: Client Liaison Support
Joined: 2022
I have worked in the Care industry for 16 years, working mostly in the community, but also have worked in a care home. I especially enjoyed working in the community, meeting new people, and giving help and support to help people remain in their own homes for as long as possible.
I came to Right at Home nearly two years ago. Right at Home gave me support and encouragement in finishing my NVQ level 3 in Health and Social Care and supported me with any training I was interested in undertaking.
I really enjoy meeting clients and supporting our CareGivers.
Job Title: Community Development Officer
Joined: 2025
Hi, I’m Amy and I’m the Community Development Officer.
My background is with a weight loss company and I love being out in the community meeting and engaging with people and supporting them in whatever way I can as well as running group events. I’m looking forward to sharing with potential clients the help and support that is available to them through Right at Home and helping strengthen the community feel of the company.
In my spare time, I enjoy cold water swimming, and if not in the water I can often be found on the beach walking my dog. I also enjoy travelling and am a firm believer in always having the next holiday booked!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (North Somerset) to verify any information. View our terms and conditions. Right at Home (North Somerset) has a Platinum Service – more info.