Right at Home (North Somerset)

Pure Offices, 137 Pastures Avenue, St Georges, Weston-super-Mare BS22 7SB
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9.6 52 Reviews
Right at Home North Somerset is a care company that is "Genuinely Caring". They would never aim to be one of the largest care companies, preferring to maintain a friendly yet professional atmosphere across all of the team. They are a local company, employing local people, and genuinely wanting to make a difference in North Somerset.

They provide Top Quality Training and Supervision to all team members, who are all fully qualified and experienced to provide support within the home : including medication, personal care, social outings, shopping, or just plain companionship.

Their offices are based on the M5 just on the entrance to Weston-Super-Mare, which is a great location to provide care to Weston-Super-Mare, Clevedon, Portishead, as well as the inland areas of Nailsea, Congresbury, Yatton, Backwell and surrounds. They also support clients in Cheddar, Axbridge, Wedmore, and Burnham-on-Sea.

Please call to discuss any care needs that you may have - if they can't help you, they can try to point you toward someone who can.
... Read more
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Care Provided by Right at Home (North Somerset)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Grant Attwood (Managing Director)

Funding & Fees Guide for Right at Home (North Somerset)

  • Prices

  • Hourly rate (weekdays) 32.00
    Part hour rate (weekdays)   28.20
    Weekend Hourly Rate    35.00
    Part hour rate (Weekends)   31.20

Right at Home (North Somerset) Reviews (52)

Total of 52, showing 41-52
9.6

Right at Home (North Somerset) has a Review Score of 9.6 (9.638) out of 10, based on 26 reviews in the last 2 years. Over all time Right at Home (North Somerset) has 52 reviews.

Overall Experience

  • 43
  • 9
  • 0
  • 0
  • 0

Date Published

52
5
12
26
26

Review from Claire S (Daughter of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the wonderful and caring Right at Home team. We have received the most fantastic care and support from you all. Mum has advanced dementia and recently spent 12 weeks in hospital meaning she needed quite a bit of support at home. Her carers have made a huge difference to us. They have really
taken the time to get to know mum and are always so patient and caring. It has been lovely to see mum settle and be able to enjoy being back at home. The reliability and professionalism have been fantastic thank you.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

We are so very pleased to hear this and thank you for taking the time to share your feedback. It is so wonderful to hear that our carers continue to provide such support, and of course, we will pass these wonderful compliments back to the team. As always, if there is anything further we can do to assist, please do let us know. All the best over the upcoming festive season.


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Review from Valerie P (Wife of Client) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent service is shown with great care and consideration for the patient. Also very helpful to my husband and myself who were his carers, we could not have managed without them. Thank you very much.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for this review. It is so important to us that we support both our clients and their family members or loved ones, and we are really pleased to hear that this has made a difference in both your lives.


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Review from Brian W (Husband of Client) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Morning and evening care was needed after my wife was discharged from hospital with a Parkinson related illness. We found Right at Home so easy to set up a care package. Any misgivings on our part concerning reliability or punctuality were soon overcome. Management was seamless, the carers were so professional
and just as important friendly. Our overall experience was entirely positive.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Wow, thank you so much for your kind words and positive feedback. That means a lot to us. It has been a pleasure supporting your wife, and we are so pleased that she has recovered so well.


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Review from Phillip M (Client) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I receive from Right at Home gives me security and peace of mind.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for taking the time to review us. It means a lot, and so pleased that you feel that you have security and peace of mind. If there is anything more we can do to improve, please do let us know. Thanks again, and best wishes.


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Review from A R (Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found the carers visiting me to be good at her work during the hour with me doing jobs which quickly tire me out.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for your feedback, we are so pleased to hear that our carers are helpful; and that you are finding the visits beneficial.


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Review from Chris V (Son of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the carers is excellent.
They are punctual and always helpful and friendly.
The company is very flexible if the rota needs to be changed.
A huge thank you to all concerned and best wishes for the future.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Hi Chris. Thank you so much for your feedback. We are so pleased to hear that you are happy with our team, and our responsiveness. You are most welcome, and of course, please let us know if you ever wish to change anything. Best wishes!


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Review from Sally (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you sincerely for your team's care and support for my mum over the recent weeks. It has undoubtedly given both her and dad a safer and more positive start to the day, for which we are grateful. Communications between the team and family have also been highly efficient, which has been valued. Thank
you.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you so much for your lovely feedback, and also really pleased that you are finding our online care monitoring system useful. We are so pleased that we are able to help.


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Review from Helen N (Daughter of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend the carers from Right at Home (North Somerset). My father has needed home care since the outbreak of Covid-19. The staff are absolutely wonderful; caring, thoughtful and proactive. Living too far away to visit I feel so reassured that my father is being well cared for
and this is also a huge help for my mother. I hear nothing but positive feedback from both my parents.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you so much for your positive review. We are so pleased to hear that we have brought you and your parent's such peace of mind, and we will pass on your compliments to our team. All the best!


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Review from Kim J (Daughter of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have worked hard to build a relationship with my mum, who has definitely been challenging. I have been impressed by the dedication and determination shown from the beginning and am very pleased with the progress that the team have made.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for your positive feedback. I will certainly pass on your compliments to our fabulous team, and please let us know if there is anything further we can do.


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Review from M R (Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most staff are friendly, compassionate and good at listening. They try their best to cater for your needs and that I’m appreciative for. It’s good to see them growing from the time I’ve been with them and hopefully, they can provide more care for people that need it.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for this review. We really appreciate your honest feedback, and of course we will continue to learn and improve. Many thanks from all of us at Right at Home.


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Review from Veronica T (Wife of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the offset, we have found this agency professional and caring, both with management and carers.
We are comfortable to make our needs clear and feel the carers could not be more helpful.
If and when problems arise the carers and management have been quick to respond.
The health of the client
is closely observed and acted upon. All domestic needs have been carried out mostly without the need to ask.
This is the first time we have personally experienced the need for this kind of support and are extremely pleased with the service.
Thank you.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for your review and feedback. We are so pleased to hear that we are making such a difference, and of course, if there is anything you ever need to speak to us about, don't hesitate to reach out.


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Review from Kym H (Wife of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that come to see my husband are absolutely amazing, they are extremely friendly and are very helpful to him. At present, before they come in to attend my husband they are putting on PPE. They tidy up after themselves and before leaving always ask if I need anything.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

We are so grateful for this feedback. It is wonderful for our team to hear this positive review; and also to know that their diligent use of PPE is appreciated. We are always happy to help in whatever way we can, so please do keep in touch. Many many thanks.


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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Right at Home (North Somerset) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Right at Home (North Somerset) is calculated as follows: ( (105 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (North Somerset) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Meet the Team (13)

Grant

Grant Attwood

Job Title: Nominated Individual

Joined: 2019

Hello. I’m Grant

Before I joined the care industry, I was an operation and finance professional. I felt like I wanted to do more than just sit in a corporate environment, so I am thrilled to be able to combine my business skills with my desire to support people in my local community.

I have lived in North Somerset for the past decade, with my wife, two boys, and a beagle. We enjoy walks in the woods and have recently taken up cycling as a hobby.

My team and I would be delighted to answer any questions you might have, and hopefully, be able to offer support to you or a loved one.

... Read more
Pat

Pat Reid

Job Title: Manager

Joined: 2021

Hi, I’m Pat.

I am the Manager at Right at Home. My job entails a little bit of everything, including liaising with our wonderful carers and our special clients.

I have been in the care industry for many years. I am extremely passionate about caring for people and ensuring that their needs are met. I lived in South Africa for 35 years, where I worked as a Cardiac ICU nurse. My husband and I moved to the UK in 2016 to be closer to our family. Since I arrived here, I have been working as a carer in the community.

I am thrilled to be part of the Right at Home North Somerset team, which is constantly striving to achieve the very best for its clients and carers. Nothing is ever too much trouble!

I love spending time with my family, and my two grandsons. I love going for walks in the countryside, and I am an avid reader. I also enjoy doing all sorts of handwork and spend a great deal of time working in my garden.

... Read more
Stacey

Stacey Barron

Job Title: Deputy Manager

Joined: 2021

Hi, I'm Stacey and I have been with Right at Home since January 2021.

I have done a number of roles in that time from CareGiver to Administration to Compliance and now I am the Deputy Manager.

I have worked in Care since 2010 and have a real passion for providing quality, person centred care to those that need it. Being able to provide someone with the help and support they need has always been the most rewarding thing for me and the reason I do what I do. Seeing the joy on the faces of our clients when they get to visit the Zoo or see the Pantomime drives me to provide a social aspect for them as well as provide the day to day care that they need.

I enjoy spending my spare time with my family and going on holidays/adventures with them. We love our camping trips!

... Read more
Clair

Clair Locker

Job Title: Co-ordinator

Joined: 2023

Hi, my name is Clair and I am the Co-ordinator for Area 2.

My background is in early years child care management, managing multiple childcare settings. I have now moved into adult care and am thoroughly enjoying this new direction.

In my free time, I love to bake delicious treats for my family and friends. When I’m not busy baking, I like to take my dog paddleboarding with me around the rivers and lakes of the South West.

I am delighted to be a part of the Right at Home family and to learn all about adult care in the community.

... Read more
Nicole

Nicole Boothway

Job Title: Training & Development Co-ordinator

Joined: 2022

Hi

I am Nicole, the Training & Development Co-ordinator, at Right At Home. I have a background in Training and have been in the Care Industry for the 6 years I have lived in England.

I came to Care by chance and fell in love with it. Supporting vulnerable people and making their lives that little bit better is the most rewarding job I have ever had.

My role at Right At Home combines my Training and Care background.

I have lived in several countries around the world, so considered travel to be my main hobby, but have now settled in North Somerset.

... Read more
Peggy

Peggy Freeman

Job Title: Client Liaison Officer

Joined: 2021

Hi, I am Peggy.

I have only worked in care for a year and a half after having come from a legal background. They say when one door closes, another opens. After I was furloughed and then made redundant, I decided to make a career change. It was the best decision I made. I didn’t have any experience in care but with the guidance and training of our team here at Right at Home I now have a thorough grasp of the world of care. I have thoroughly enjoyed meeting all our clients and working alongside our amazing carers. I still do some care calls and enjoy catching up with the people I have previously cared for.

I used to live in South Africa but returned to the UK in 1986 and have resided in North Somerset ever since.
I have a beautiful tabby cat who shares my life and I sometimes wonder who is in charge of our household!

I enjoy singing and belong to a local Acapella Chorus, called Waves of Harmony. When I am not busy singing with them, I enjoy reading, going for walks and meeting up with my friends.

I am delighted to be part of the Right at Home team.

... Read more
Poppy

Poppy Campbell

Job Title: Co-ordinator

Joined: 2022

Hi, my name is Poppy and I have recently completed my apprenticeship in customer service.

This is my first job in care and I enjoy everything about it. I love going and meeting all our lovely clients and making their lives just that bit easier, it is such a rewarding part of the job.

In my free time, I love spending time with my family, taking my dog on many adventures, and going on holiday.

I am proud to work at Right at Home and to be part of such a friendly and supportive team!

... Read more
Paige

Paige Nicholas

Job Title: Client Liaison Support

Joined: 2023

Hi, my name is Paige. I joined the Right At Home team to become a Care Administrator, and have now moved into a Client Liaison role.

I have worked in the care industry since 2012, specialising in adults with learning disabilities especially. Whilst growing up my Grandad had MS and my Nan was his main carer – she taught me the ins and outs from a very young age. Carers weren’t always very useful so me and Nan would do the care ourselves and send them away. (There weren’t the standards that there are today!) I believe that’s where my love for care comes from.

I very much wear my heart on my sleeve and to be able to enable someone to stay in their own home with what they know best and to adhere to their wishes, is very rewarding!

I have a daughter called Fleur who my world revolves around. In my spare time, I enjoy making memories with family and friends.

I feel privileged to be part of the Right At Home team and have felt very welcomed. I am looking forward to seeing where my journey takes me with Right At Home.

... Read more
Laura

Laura Davis

Job Title: Training and Development Coordinator

Joined: 2021

I have worked in care for about 10 years in a variety of different aspects i.e. Care Homes as well as Home Care, in both Carer and Senior Carer roles. I loved the variety of Home Care and seeing different clients so came to Right at Home nearly 2 years ago.

I love Care Work: being able to help each client with whatever it may be. Previously I have worked with Right at Home in the role of Client Liaison Officer. I have now taken on a more staff-focused role, supporting with Training and Development and conducting spot checks in the homes of our clients, to ensure our care team is fully equipped to deliver really Outstanding care. 

Other than work I have 3 beautiful daughters to run around after. They keep me busy and smiling each day.

... Read more
Amy

Amy Snow

Job Title: Client Liaison Support

Joined: 2023

Hi, My name is Amy and I support the Client Liaison Team here at Right at Home.

I have an extensive background working in the childcare sector for 13 years. I am passionate about caring for others and transferred across to the adult care sector in 2022.

I am vibrant and energetic often spending my time singing and participating in outdoor activities.

I am excited to have the opportunity to support our clients to live independently in their own homes.

... Read more
Jon

Jon Rendall

Job Title: Recruitment Officer

Joined: 2024

I am excited to join a great team of office staff and carers for an employer I feel "Right at Home" with.

I look forward to searching for and helping new recruits through the process of joining Right at Home, and helping our clients within the community live their life to the fullest each day.

I am a father of a baby daughter, and love spending time with family. I also like to travel and explore various countries and cultures of the world, especially trying out different food.

I enjoy watching and playing basketball, and trying to keep myself fit.

... Read more
Jennifer

Jennifer Graham

Job Title: Client Liaison Support

Joined: 2022

I have worked in the Care industry for 16 years, working mostly in the community, but also have worked in a care home. I especially enjoyed working in the community, meeting new people, and giving help and support to help people remain in their own homes for as long as possible.

I came to Right at Home nearly two years ago. Right at Home gave me support and encouragement in finishing my NVQ level 3 in Health and Social Care and supported me with any training I was interested in undertaking.

I really enjoy meeting clients and supporting our CareGivers.

... Read more
Amy

Amy Collins

Job Title: Community Development Officer

Joined: 2025

Hi, I’m Amy and I’m the Community Development Officer.

My background is with a weight loss company and I love being out in the community meeting and engaging with people and supporting them in whatever way I can as well as running group events. I’m looking forward to sharing with potential clients the help and support that is available to them through Right at Home and helping strengthen the community feel of the company.

In my spare time, I enjoy cold water swimming, and if not in the water I can often be found on the beach walking my dog. I also enjoy travelling and am a firm believer in always having the next holiday booked!

... Read more

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