Call-In Homecare - Dundee

Suite 1, DunEden Business Centre, 1 Harrison Road, Dundee DD2 3SN
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6.9 3 Reviews
  • Call-In Homecare - Dundee, Dundee
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Care Provided by Call-In Homecare - Dundee

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lindsay Weir (Service Manager)

Funding & Fees Guide for Call-In Homecare - Dundee

  • Prices

  • Our rates are subject to the specific care and package requirements. Please contact us for detailed pricing information on 01382 813490.

  • Please contact us to discuss our fees and to create a bespoke care package that best fits your needs.
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Call-In Homecare - Dundee Reviews (3)

6.9

Call-In Homecare - Dundee has a Review Score of 6.9 (6.917) out of 10, based on 2 reviews in the last 2 years. Over all time Call-In Homecare - Dundee has 3 reviews.

Overall Experience

  • 2
  • 0
  • 1
  • 0
  • 0

Date Published

3
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0
2
1

Review from S M (Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most carers are helpful and I welcome their assistance.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Dundee

Thank you for taking the time to leave us a review. We are glad you find our carers to be helpful. We are always looking to improve our service and would welcome more detailed feedback if you are willing to provide it. Please contact us if this is of interest. Thank you for your support of Call-In Homecare.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine F (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old Mum received excellent care at home from the Call-In Homecare team over the past few difficult years. Her end-of-life care was very good and the staff attended to all her needs. The family would like the staff to know we thought they were outstanding. Thank you.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Dundee

Hello, thank you for taking the time to leave us this glowing review. We are delighted to read you were happy with the service we provided for your mother. Thank you for continually supporting Call-In Homecare and sharing your kind words. Best wishes, Communications & Social Media Manager.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Daughter-in-law of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff and carers enough for all the help they give my father and mother-in-law. Without the service this company provides my in-laws would have had to go into care due to their illnesses/disabilities. The careers do an amazing job and I know if we ever had any issues the office staff
are there to help us.
I would recommend Call-In Homecare - Dundee to anyone that needs their services. The staff are friendly and reassuring.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Dundee

Thank you very much for taking the time to leave us such a wonderful review. The team and I are delighted to read you are happy with the care provided by our care assistants and office staff. Thank you for supporting Call-In Homecare - we sincerely appreciate it.
Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.9 (6.917)

Overview of Review Score

The Review Score of 6.9 (6.917) out of 10 for Call-In Homecare - Dundee is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.917 for Call-In Homecare - Dundee is calculated as follows: ( (6 Excellents x 5) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Call-In Homecare - Dundee is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Feb 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Call-In Homecare - Dundee

What Type of Services does Call-In Homecare - Dundee offer?

Call-In Homecare - Dundee offers Home Care.

How many Carers does Call-In Homecare - Dundee employ?

Call-In Homecare - Dundee employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Call-In Homecare - Dundee to verify any information. View our terms and conditions. Call-In Homecare - Dundee has a Basic Service – more info.