What Type of Services does Caremark Elmbridge offer?

Caremark Elmbridge offers Home Care.

How many Carers does Caremark Elmbridge employ?

Caremark Elmbridge employs 27 carers.

Caremark Elmbridge, Unit 117 Image Court, 328-334 Molesey Road, Hersham, Walton-on-Thames, Surrey KT12 3PD

Review from Cecilia H (Mother of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience

We are very happy with the way Caremark Elmbridge looks after the needs of our son. The staff that go out with our son are truly one in a million going that extra mile to make sure our son is happy.
The company is very professional and always at hand should we have any problems.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your kind words and for sharing your experience with Caremark Elmbridge. Knowing that our staff go the extra mile and make a real difference in your son's life is incredibly rewarding. We also appreciate your recognition of our professionalism and responsiveness-it's our priority to be there whenever you need us. Thank you again for your trust and support!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah M (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience

The staff at Caremark Elmbridge have been amazing support for my elderly mother. They go above and beyond their role and always contact me and keep me updated with any changes to my mother's care or medication. On top of the daily care provided, they are also supporting my mother to enjoy community

time as she has isolated herself for the last 5 years. No one, even family members have been able to get my mother to leave her home however, she is now enjoying time out of her home again to get her nails done and potter around her local garden centre, thanks to the superb support and encouragement Caremark carers have given her. The change this has made to my mother's well-being is phenomenal. The manager is always available and nothing is ever too much trouble. I can't thank Caremark enough.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your kind words and for taking the time to share your experience with Caremark Elmbridge. It truly means the world to us to know that our team has made such a positive impact on your mother's life. I will be sure to pass on your lovely feedback to our carers and the team-they will be so pleased to hear how much their support has meant to you and your family. Thankyou for your thoughtful message.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret B (Wife of Client) published on 28 January 2025
Submitted via Website • Report

Overall Experience

We have been with Caremark Elmbridge for over a year now and we are very happy with the service they provide. The carers are supportive and sensitive to my husband's needs and the office staff are always friendly and helpful. I would highly recommend this company.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for your kind words and for sharing your experience with Caremark Elmbridge. We are delighted to hear that you are happy with the service we provide and that both our carers and office staff have been supportive and helpful. We look forward to continuing to support you and your husband.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I H (Client) published on 28 January 2025
Submitted via Website • Report

Overall Experience

Very satisfactory. The management of the carers who are programmed to come is good. The staff are efficient and pleasant. Receiving the weekly rota is very helpful. (I cannot make this comment any longer).

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for your feedback. We're so pleased to hear that you find our service satisfactory and that our carers, management, and weekly rota system have been helpful to you. We truly appreciate your kind words and your trust in Caremark Elmbridge.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julian M (Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience

After suffering a fall in the summer and after release from hospital, I needed the assistance of carers for several weeks at home. I was pleased to find this local company and delighted at the service provided. The staff were always punctual in arriving and more than happy to take on chores that were

challenging for me at that time. They were sensitive to the fact that I was a recovering patient too. Although I must have met nearly half of the carers, most remembered the tasks required with me (and not required!). This was assisted by efficient note-taking/ sharing. Overall, an unexpectedly happy encounter and the admin side of the company was efficient and pleasant to deal with as well.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your kind and thoughtful feedback! We're delighted to hear that our team could provide the support you needed during your recovery. Its wonderful to know that our carers punctuality, attentiveness, and willingness to help made a positive impact. We always strive to ensure a smooth and personalized experience, and its heartening to hear that our note-sharing system contributed to meeting your needs effectively. Wishing you continued health and happiness!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Daughter of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience

The carers that looked after my mum were very kind and friendly. They were competent and professional and helped Mum to calm down when she was anxious. My mum had dementia and needed a lot of reassurance at times. I was always able to contact the care team and when I called about anything they were

always kind and understanding. I would highly recommend Caremark.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your kind and thoughtful feedback. We are delighted that our care team provided your mum with the compassion, professionalism, and reassurance she needed. We understand how challenging it can be for families when a loved one has dementia, and we are committed to providing the best possible care. It's wonderful to know that you found our team approachable and supportive, especially when reaching out for assistance. Your recommendation of Caremark means a lot to us, and we will be sure to pass on your appreciation to the carers who looked after your mum. We are here to support you and your family in any way we can.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience

Staff from Caremark Elmbridge have been visiting my mother for several years now, mainly to offer companionship and support with memory difficulties, but also to help with some chores. The staff who have become her regular carers are excellent, both skilled in dealing with her particular needs and genuinely

caring in the way they work with her. All the staff who have visited Mum have been professional, punctual, and utterly reliable. We have never been let down. The office staff are also very effective and proactive about contacting me if anything needs to be discussed. We feel very lucky to have such a good team helping us.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your kind feedback regarding the care provided to your mother by our team at Caremark (Elmbridge). We are delighted to hear that our staff have been able to offer the companionship, support and assistance your mother needs and that you have found them to be professional, punctual and reliable. Our carers and office staff strive to deliver the highest quality of care, and your words of appreciation mean a great deal to us. We are grateful for your recognition of their hard work and dedication. Thank you, once again, for your kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marina C (Daughter of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience

I am so grateful to Caremark for all the support and help over 3 and a half months for my parents. It hasn't been easy for the carers and management on top of the usual difficulties working with elderly people often with cognitive problems and physical decline, there was also a language barrier. For

me, as a single supporter of my old parents, the ongoing support from Caremark was beyond any praise. I felt I could discuss any problem even when possibly it wasn't really within their range of tasks. My parents now have gone to a care home and I will sincerely miss the lovely, caring people I have met. They have made life for my mum and dad so much better, helped me as a single person caring for 2 elderly people, and proved that professionalism still exists. I consider my parents and myself very lucky. I would recommend Caremark to anyone who is looking for assistance in looking after their loved ones. You will be in safe and very caring hands love.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your heartfelt feedback. We are truly touched by your kind words and are grateful for the opportunity to support your parents over the past three and a half months. Your appreciation for our carers and management means a lot to us. We strive to provide professional and compassionate care, and it is wonderful to know that you felt comfortable discussing any concerns with us, even those outside our typical range of tasks. While we will miss your parents dearly, we are heartened to know that they have moved to a care home and that we were able to make a difference in their lives. Your recommendation is the highest compliment we could receive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Haider B (Son of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience

All we want for our loved ones is love and care and above all the empathy and understanding of their situation and Caremark Elmbridge have offered that to both my parents. They always showed that this wasn't just a job for them. The word care in this case can not be emphasised enough. From the manager,

who is a true empath to every one of the carers who attended in both their level of compassion and professionalism they delivered for us.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Dear Haider, on behalf of the entire Caremark Elmbridge team, I wanted to extend our deepest gratitude for your incredibly kind and heartfelt feedback. We are truly honoured to have had the opportunity to care for your parents over the past few months. Your words beautifully capture the essence of what we strive to achieve at Caremark. Providing not only care but also empathy and understanding is at the heart of our mission. It means so much to us to know that this was reflected in the support we provided to your parents. Many thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen M (Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience

Caremark have consistently and reliably provided for my needs as a person in need of support to maintain independent living over the course of the three years that I have known them. Their rota for care has always been prompt and I have always found it easy to form and maintain cordial relationships

with the carers sent to me, making it possible for me to be an active participant in the community. The office has always been very helpful and considerate when altering the rota the few times I have needed it altered for either my own medical needs or the needs of family members I have to look after. I would recommend them to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Son of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience

Absolutely amazing caring staff who have a great ability to make my mother feel confident & special on every visit, keep up the good work.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve S (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience

Caremark have provided, and continue to provide, a varied rota of care for my 87-year-old mum. She is currently being attended to three times a day for personal care, meals and more recently medication management. I can't speak highly enough of everyone I've dealt with on the phone, through regular

correspondence and the carers I've had the privilege to meet personally. Very professional, very caring, value for money. I thank you all, your care and attention has been invaluable to my mum and indeed myself. I needed a lot of help with arranging certain criteria for my mum and there was never any hesitation, Caremark were there. Best wishes to Caremark.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for taking the time to share your heartfelt feedback about the care provided to your mother by Caremark. It's truly heart-warming to hear about the positive impact our team has had on both your mother's well-being and your peace of mind. We're delighted to learn that our carers have been able to support your mother with personal care, meals, medication management, and more. Providing a varied rota of care tailored to individual needs is at the core of what we do and we're thrilled to hear that our services have been of such value to your family. Your kind words about the professionalism, compassion, and dedication of our staff mean the world to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter D (Son of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience

I found myself needing to arrange care for my elderly mother with declining memory. I contacted several providers and met with a few. The representative from Caremark, who came to make an assessment visit, was very professional, and genuinely interested in fully understanding the whole situation. They

asked good and helpful probing questions, and were proactive in recommending the exact visit regime, and really helped me decide on visit durations and frequency. I found this very helpful, as I did not know what was best.
Care is reliably provided. I never have to worry if people are going to turn up. They are diligent at checking supplies of medicines and alerting to any upcoming shortages. A visit rota is published in advance and names of the carers are listed, which is helpful. Multiple people make the care visits, but there are some regulars which helps with continuity, which is important.
Office and administration support is really excellent, by email and telephone.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you immensely for sharing your experience with us regarding the care provided to your mother by Caremark. We deeply appreciate your trust in us and are grateful for the opportunity to support your family during this time. It brings us great joy to hear that our representative was able to assist you effectively during the assessment visit. Understanding the full scope of your mother's situation is crucial in tailoring our care services to meet her specific needs, and we're glad that our team member was able to provide valuable insights and guidance. Our office and administration teams work tirelessly to ensure that communication is seamless and support is readily available whenever you need it. We're committed to providing excellent service both over email and telephone, and we're glad that you've found our support to be helpful. Your satisfaction and the well-being of your family are our top priorities, and we're grateful for the opportunity to be of service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David H (Husband of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience

First-class, friendly service. They always listen to and act on any comment that we make. The carers are knowledgeable, very professional, considerate and extremely caring. We would recommend Caremark.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you immensely for taking the time to share your wonderful feedback about your experience with Caremark. We are genuinely delighted to hear that you received first-class, friendly service from our team. At Caremark, our primary goal is to provide exceptional care and support tailored to the unique needs of each individual we serve. Your words affirm that we are on the right track and serve as a source of encouragement for our dedicated team. Your recommendation means the world to us, as it reflects your confidence in our services. We will continue striving to exceed your expectations and those of all our clients, ensuring that Caremark remains synonymous with excellence in care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lydia E (Wife of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience

We have actually been using this service for the last seven months or so. It is very easy to get hold of the office and to arrange times etc. We have two main carers through Caremark who have been incredible. They are knowledgeable, very professional, considerate and extremely caring. Exceptional young

men and I really do not know what we would have done (or be doing now) without them. Highly recommend.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you have found our service helpful and convenient over the past seven months. We truly appreciate your kind words about our office staff and carers from Caremark.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sophie R (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience

My mum has been taken care of really well. Her carer is very attentive and has helped a lot with rehabilitation after a horrible fall. Both Mum and I have been really pleased with the care she has received.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

It's great to hear that you've had such a positive experience with the staff at Caremark. Having attentive and accommodating caregivers can make a significant difference in the quality of care your mum receives. If you have any further feedback or requests, don't hesitate to continue communicating with the team at Caremark. Your input and insights are invaluable in shaping your mum's care plan and ensuring her continued well-being and satisfaction with the services provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from June J (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience

I have found the staff at Caremark really nice, helpful people. Whilst there have been numerous changes over time with my mum's care package the team at Caremark have always tried to accommodate her needs, and it is working well.
I have recently had a face-to-face meeting with staff at Caremark and

they have definitely listened to my requests and I am impressed so far.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

That's wonderful to hear! It's heartening to know that your mum has received excellent care and support from her caregiver, especially during a challenging time like rehabilitation after a fall. It's important to acknowledge and appreciate the dedication and compassion of caregivers who make a positive difference in the lives of their clients and their families. If you haven't already, expressing your gratitude and appreciation to the caregiver can mean a lot and serve as a source of motivation for them to continue their valuable work. I'm glad to hear that both you and your mum have had a positive experience with her caregiver.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann P (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience

Caremark Elmbridge has an excellent Manager who really listens and has helped with all my Mum's care needs. She was excellent in keeping in touch with the GP and pharmacy ensuring her meds were reviewed and delivered on a timely basis. The Caremark carers are all lovely and were very kind and caring

towards my Mum. I am very grateful for the lovely care my Mum received from them. She has now gone into a Care Home for Respite care, and I am hoping and praying she can stay there as she now requires assistance with everything (dressing, personal care, etc).
Thank you to Caremark Elmbridge!

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

It's heart-warming to hear about the exceptional care your Mum received from Caremark Elmbridge. Having a manager who is attentive and proactive, along with kind and caring carers, makes a significant difference in the quality of life for those needing assistance. Wishing your Mum continued comfort and excellent care in her new environment.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tony K (Cousin of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience

We found ourselves in an urgent situation with regard to my cousin as the local GP services were totally inadequate. Caremark responded with immediate help when requested and the care they provided at such short notice was excellent.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

I wanted to take a moment to express our sincere gratitude for the positive feedback you recently shared with us. We understand that finding reliable and timely care, especially in urgent situations, can be immensely challenging. We are committed to ensuring that our clients receive the highest quality of service, and I am thrilled to hear that we were able to meet your expectations.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J K (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience

I have found all Caremark staff efficient, understanding, supportive and kind over the last year caring for my mum. In September a situation arose regarding my mum that was particularly stressful for me. The Caremark manager listened and empathised and did all she could and succeeded to resolve the

situation. The feeling I have always had is that we are working together for the best care for my mum. Things don't always go right, because that's life, but what I have found with Caremark is that they are always willing to listen to understand and do all they can to resolve the situation. As well as the excellent care my mum receives, their willingness to work with me is what I value the most.

Staff

Care / Support

Management

Treated with Dignity

Value for Money