Caremark Elmbridge

Unit 117 Image Court, 328-334 Molesey Road, Hersham, Walton-on-Thames KT12 3PD
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9.8 39 Reviews
  • Caremark Elmbridge, Walton-on-Thames
Caremark Elmbridge provides professional home care services tailored to your needs, enabling you to maintain your independence and keep living in your own home.

Working with a wide range of organisations across the community, Caremark Elmbridge offers services to adults and elderly people, those with physical disabilities, learning disabilities and respite for loved ones in need of a break.

Services, which are complemented by a 24-hour emergency call service, include live-in care, dementia care, specialist learning disabilities care, personal care, end of life care and much more depending on your needs.

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Care Provided by Caremark Elmbridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Pradeep Shetty (CQC Nominated Individual)

Funding & Fees Guide for Caremark Elmbridge

  • Prices

  • To find out more about our charges and services we provide, please get in touch with us on 02039 252868

Caremark Elmbridge Reviews (39)

Total of 39, showing 21-39
9.8

Caremark Elmbridge has a Review Score of 9.8 (9.824) out of 10, based on 28 reviews in the last 2 years. Over all time Caremark Elmbridge has 39 reviews.

Overall Experience

  • 31
  • 5
  • 1
  • 1
  • 1

Date Published

39
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11

Review from B D (Son of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are currently visiting my mother 3 times a day. They attend to all her needs and always try and make the visit as easy as possible for her. Her mobility is very poor so they raise the bed and make sure the bed sheets are clean and she is as comfortable as possible. We have been very pleased
with the overall service Caremark offer and would recommend their services.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for taking the time to write feedback for the service we provide to your mum. Good reviews always go long way to motivate staff.


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Review from Colin L (Nephew of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been looking after my uncle and aunt for a number of years, I have been involved for the last 2 years.
They do a great job.
Always easy to contact with any problems and always willing to help solve them.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Many thanks for sending this note of appreciation for all the great support that is provided by our team. I understand you have decided not to add any ratings for Value for Money as you would not know the cost.


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Review from Allan F (Husband of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Elmbridge have been able to meet our exacting requirements, with one regular and one relief carer who both meet specific language needs. I hoped that we might get a carer who could provide some companionship, but Caremark Elmbridge surpassed this with a carer who fully understands and empathises
with our cultural needs. Not only is our carer very pleasant-natured, she is very understanding and genuinely very caring. Thank you.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for taking time to appreciate the support that you receive from our support worker. Positive feedback helps and motivates our carers to deliver high standard care to all clients.


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Review from Maria Garcia V (Daughter of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Had a meeting with the manager on 28/04/2023 regarding times that Mum's carers come, the time they spend with her, duties that are not carried out, communication problems in heating up food and with a member of staff (carer). Mum is tired of explaining to the carers what needs to be done!
I must stress
our concerns are not with all carers, only a certain number of individuals.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you Maria for taking the time in writing this review. We understand initially there were hiccups in understanding how to use some of the equipment that are present in Mum's flat, however adding instructions for carer's ease has helped. Your mum who has full capacity and is capable of giving instructions to the carers, however, carers definitely get demoralised when there is constant intervention either by phone calls or by other means from other family members.


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Review from Mary B (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always helpful and caring.

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Review from Ruth M (Wife of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are satisfied with Caremark's service in calling to give my husband medication while I am out.

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Review from P S (Father-in-law of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far so good!
Haven’t had any issues or problems with this care company. They have been very professional, friendly, punctual and caring. Never missed the rota and have always turned up on time. They follow the protocol and take the necessary measures to protect the client and themselves. They maintain
a high level of hygiene standards.
Highly recommended to anyone looking for a care service.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for taking the time to write a review and sending us valuable feedback. We strive to provide the best possible care to match clients' needs. Your words of appreciation motivate care and support assistants to continue with the good work they do.


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Review from Ian P (Client) assisted by family/friend published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm generally happy with my care, they are kind and competent.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for taking the time to send us your feedback. We appreciate and respect your comments.


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Review from Penny L (Daughter of Client) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the company extremely helpful and responsive to our requirements, with a good flexibility with regard to changes in routine or the need for additional care.
The initial review of my relative was thorough and I felt that this was respected when generating the care plan. It is also reassuring
that the managers do visit from time to time to review how things are going, so there is always an opportunity to feedback and for the staff to respond.
Overall we have been happy with the carers who have been attending to my relative - obviously now and again personalities do not gel, but again the company has responded to this. My only frustration is occasional, poor time-keeping on the part of some carers, but this is balanced out by the genuine care and consideration that the carers show to my relative.

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Review from Chris H (Cousin of Client) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service provided, however, communication could be improved.

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Review from Nicholas K (Son of Client) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have engaged and managed the services of Caremark Elmbridge for a period of nine months to provide three daily basic (wash/dress; feed and medicate) home care visits to my 94-year-old father. I have experienced a constant dissatisfaction in the level of service provided - scheduled visits occurring
over an hour late; carers regularly failing to carry out aspects of what is a 'simple' personal care plan e.g. missing medication, unable to work a key safe etc., as well as a constant failure on the part of the management to adequately address my concerns and improve service consistently.
In August 2021 I was left with no alternative but to cancel their services after an evening visit simply failed to take place; leaving my father alone for a period of 20 hours and placing him at considerable personal risk alone in the home as he fended for himself. This went unheeded until he informed his carer the following morning.
I would therefore urge you to exercise extreme caution in using this Agency.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for taking the time to share such a detailed review about your recent experience with Caremark Elmbridge. We are disheartened to hear that some elements of our service were disappointing to you. We have spoken in person regarding this issue and have made local authorities aware of this very uncommon situation that occurred where your relative was left unattended.
This is not the kind of service we aim to provide to our customers, however, we have a duty of care towards our carers. We had numerous feedback from carers that they were not treated with respect and were getting verbally abused by yourself.
We will miss looking after your relative, however any form of abuse towards our staff by clients family members is unacceptable.


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Review from Katie M (Daughter of Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff who have come to the flat have been absolutely brilliant. The care staff have been extremely attentive, friendly and kind. They have encouraged my dad and supported him to enable his independence. However, we feel that the communication between the client and senior staff in the office
(or the appropriate individual) could have been a lot better. Notably there were some improvements right at the end from the client. My experience with the company has been okay. I feel the quality of service and care have been fantastic and far outweigh general admissions.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you for having taken the time to provide us with your valuable feedback. We take all feedback on board, and will make necessary changes to the system.


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Review from Fiona W (Daughter of Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed emergency home care and Caremark Elmbridge was able to provide 24-hour live-in care at very short notice. They looked after my mother who has dementia while he was in and out of hospital and then for four weeks (including over Christmas) until it became necessary for both parents to
go into a nursing home. It was reassuring that only two live-in carers were used throughout the period, as this provided them with consistency. The management and organisation of the whole process was impeccable, despite the area being in Tier 4 Covid lockdown and I was kept fully informed and reassured of my parents' safety and wellbeing. I would like to thank the whole team at Caremark Elmbridge for their professional support throughout a difficult time for us all.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thanks Fiona - We are so grateful for your kind words. Thanks for sharing your review with us and the community.


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Review from Lois K (Daughter of Client) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Unable to input much feedback regarding the care given as my mother had not used carers before and she was not really wanting to have any carers at all but because she was dying, I would not have been able to cope with her care by myself. They were great support at a very difficult time and coped well
with her end of life a couple of weeks.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thanks for taking the time to write a review. We appreciate your response.


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Review from James N (Son of Client) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service, on-time, friendly and very helpful. I will use again. Good service.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thanks, James, for kind words and taking time to write a review for Caremark Elmbridge.


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Review from Jenny E (Daughter of Client) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to find Caremark Elmbridge when my mother's health suddenly deteriorated to the point she could not be left unattended. The Director at Caremark Elmbridge responded quickly to our call for a live in carer for just a few days while we arranged respite care and we were immediately impressed
by her professionalism and caring manner. She found us a live in carer who was perfect, relieving my sister and I of much worry and sleepless nights. Most importantly my mum loved her. We could find no fault with the support we received and have no hesitation in recommending the Director and her colleague.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your kind words, Jenny.
We are very pleased to see the feedback received from your end.
Caremark Elmbridge really appreciates you taking the time out to share your experience with us.


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Review from Debby D (Daughter of Client) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of service and care given to my dad over his final days was extremely good. I found the staff very helpful and nothing was too much for them. They made Daddy very comfortable, dignified and gave me peace of mind that he was being well cared for.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

It was a pleasure serving your dad. I still remember the big smile on his face after seeing his Granddaughter, "Memories to treasure"
I really appreciate you taking the time to share your feedback and I'm glad you felt confident in the service we were providing him.
All the very best.


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Review from Allun T (Friend of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were left in a very difficult position when a previous care provider gave short notice that they would no longer be providing care for my elderly friend.
I met a representative of the new care company and was very impressed by her demeanour for someone so relatively young and also noted that she
immediately struck up a good rapport with my friend.
The carers display consistent professionalism every day that they attend my friend, and they also talk to her like a fellow human being, not someone who they happen to be caring for.
All in all, I like to think that the relationship between my friend and her new carers will be a long one.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you very much for your review, we hope for very long successful collaboration. We at Caremark Elmbridge take feedback very positively and will always go above and beyond expectations to look after clients.


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Review from Tim S (Son of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Elmbridge have been extremely flexible in changing the services they were originally scheduled to do, when my father came out of hospital following radiotherapy for cancer of the larynx. This has included agreeing to training to provide additional new services that became necessary as the initial
care required changed.
As a first time user of care services, they have relieved some of the anxiety associated with moving from hospital to home, and have kept me updated of any concerns they have had during visits, and developed a rapport with my parents.
I can't comment on value for money as given the demand for services we weren't able to get any comparisons at time of discharge but understand the charges are in line with other providers.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Caremark Elmbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Caremark Elmbridge is calculated as follows: ( (146 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 165 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Elmbridge is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (5)

Alice

Alice Walsh

Job Title: Registered Care Manager

Joined: 2023

Profile and Bio coming soon.


Bhakti

Bhakti Kakadiya

Job Title: Care and Support Assistant & Coordinator

Joined: 2022

I'm a dedicated and compassionate carer with a zest for life. My journey has been defined by three great passions: cooking, travelling, and helping others. As someone who believes in the power of care and kindness, I strive to make a difference in the lives of those I serve.


Mencilla

Mencilla Museva

Job Title: Interim Field Care Supervisor

Joined: 2023

Bio coming soon


Shylet

Shylet Pawadyira

Job Title: Care and Support Assistant

Joined: 2023

I'm a multifaceted individual driven by a profound love for literature, the rhythm of music, a knack for languages, and an unyielding commitment to making a positive impact on people's lives.


Languages are my window to the world. I speak English, Shona, Ndebele and Xhosa which has allowed me to connect with people from diverse backgrounds and appreciate the beauty of cultural diversity. I believe that languages bridge gaps and foster understanding.


Tracey

Tracey Dewart Karen

Job Title: Care and Support Assistant

Joined: 2022

Tracey is an industrious and dedicated individual whose work ethic is truly commendable. With a strong focus on customer satisfaction, she consistently goes above and beyond to ensure that every client's needs are met with precision and care. Tracey approaches her tasks with a sense of urgency, delivering results promptly that exceed expectations.


Tracey is an industrious and dedicated individual whose work ethic is truly commendable.


With a strong focus on customer satisfaction, she consistently goes above and beyond to ensure that every client's needs are met with precision and care.
In essence, Tracey embodies the essence of diligence, customer-centricity, punctuality, and a penchant for cleanliness. Her unwavering commitment to excellence makes her an invaluable asset in any workplace, and her proactive approach to tasks ensures that every endeavour she undertakes is met with success.


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