Caremark Liverpool

Unit 1a, Wavertree Boulevard South, Liverpool L7 9PF
Submit a Review
Top 20 award
10 30 Reviews
  • Caremark Liverpool, Liverpool
Caremark Liverpool offers a Home Care service to adults experiencing a range of vulnerabilities. Their Care and Support Workers offer support to people living in their own home and in need of assistance, guidance, supervision or motivation in any aspect of their daily living.

The support they provide can be wide and varied, some examples are personal care, housekeeping, shopping, bill paying, reducing isolation, accessing health care services, attending social events or getting out to the local community.

Their service operates 24 hours a day, all year round. Most people require their services between 7 am and 10 pm but they can also provide services outside these hours, such as respite support in the person's own home or live-in care. Their Care and Support Workers have access to a manager at all times. The service is managed by Sarah Crease who has over 15 years of experience within the sector.

They are regulated by the Care Quality Commission and take pride in providing high quality, personalised home care with support provided by professional, committed and friendly staff.

Show Caremark Liverpool on the Map

Care Provided by Caremark Liverpool

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Crease (Registered Care Manager)

Funding & Fees Guide for Caremark Liverpool

  • Prices

  • Starting from £26.50 per hour

Caremark Liverpool Reviews (30)

Total of 30, showing 1-20
10

Caremark Liverpool has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Caremark Liverpool has 30 reviews.

Overall Experience

  • 29
  • 1
  • 0
  • 0
  • 0

Date Published

30
5
6
12
18

Review from David R (Son of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

hi I'm a full-time carer for my disabled mother who is 95 ive been with caremark for a few years now the nurses have been a great help for my mother they are a credit to their profession.The nurses are punctual and have a friendly nature and also have a laugh with my mother their standard of work is
excellent the staff are very good as well as they have sorted all the problems ive had which is a great help to me as i know i can trust in their support.i am happy i choose caremark and would highly recommend to my family and friends.Any problems i have i can phone the office and the staff listen and help you to their best ability

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your wonderful review! We're so glad to hear our team has been a great support for both you and your mother. It's lovely to know our carers bring comfort, laughter, and excellent care. Your trust and recommendation mean a lot to us!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Wife of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's coming upto a year that we have been with Caremark. Overall really satisfied with the service they provide. The carers are always on time friendly, professional, caring & will adapt to the individuals needs.
The management/ office team respond really well to any queries & are always professional
& pleasant.
I would highly recommend Caremark!

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your kind words! We're so pleased you're happy with our service and that our carers and office team have met your expectations. Your recommendation means a lot to us!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill S (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare workers look after my mum brilliantly, and she can be difficult.
The workers are very patient with her and take time to talk to her.
The management team are always aware of problems and deal with efficiently and quickly.

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you! We're so pleased to hear our team is providing your mum with the care and patience she deserves. Your kind words mean a lot to us. If you ever need anything, we're here to help!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clare C (Sister of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We switched care agencies to Caremark recently. The high standard of care was noticeable from day one. The staff are reliable, punctual, caring, companionate and always turn up with a great positive attitude.
Any questions or queries are also answered promptly by the office staff.
It has made a
massive difference to not only my brother's well being but to the whole family, knowing he is getting the care he needs.

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your kind words. I will ensure they are passed on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M R (Son of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother feels safe happy and cared for. The carers are professional whilst making her feel comfortable and able to say what she likes and dislikes and what she would like to do. They have enabled her to stay in her own home.

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your wonderful review. I will ensure all the carers that support your mum are made aware of your lovely comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Colin W (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark had such a positive impact on my dad during his end-of-life care. Our family will be forever grateful for the care, compassion, attentiveness and humour shown by all the care team. Nothing but praise for our Caremark experience.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you very much for your wonderful review. I will ensure all staff are informed of how happy you were with them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John M (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For over a year, now, Caremark has provided invaluable assistance with regular visits to my mum (89), who is living independently. Carers really go out of their way to ensure that all of Mum's needs are seen to, are very friendly, extremely professional and patient and always very helpful in keeping
me updated on any developments. They are also very understanding of Mum's evolving needs and experienced in providing the needed support. I can highly recommend Caremark to those needing support for elderly parents. They have also been a huge support to me.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you John, your wonderful review is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L H (Cousin of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Caremark Liverpool go above and beyond for their clients. They have been a huge help in supporting my cousin and her individual needs. They have made her life a lot easier and give her the support she currently needs.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you so much for your kind words, we are so pleased your cousin is happy and feeling supported.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen E (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the people who help Dad are professional and friendly, they have had some difficult times with Dad but have got through it.
They all know my father well and engage with him which helps ease the situation.
Keep up the good work.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you for your lovely words, it is greatly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet Q (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with all carers and how Mum is being treated.
We have nothing but praise for them all.
Mum gets on well with all of the carers and enjoys their company.
So happy and would recommend to anyone.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you for your wonderful words. We will ensure our carers are made aware.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracy M (Daughter of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum would have been 86 years old tomorrow. This is the first year without her and the hurt is unbearable.
However, as a family, we were able to keep a promise made to Mum thanks only to the exceptional care she received from the wonderful staff at Caremark.
Both my parents received excellent
care at home and my dad, in particular, looked forward to their visits.
Mum's care needs were complex and the staff were very accommodating regarding timing of visits and when my dad went into hospital they did as much as they could to look after Mum while I went to visit him.
They showed great kindness to both my parents and treated Mum with dignity and compassion.
A special mention to one carer who did her very best to assist us, sometimes at very short notice and the carer who cared for Mum towards the end of her life.
I can thoroughly recommend Caremark and their staff. Their kindness and professionalism supported us through the most traumatic of times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Wife of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with vascular dementia in October 2019. I tried to care for him as best I could but his condition deteriorated quite rapidly from 2022. Following a brief period of respite, I realised I needed help if I was to continue his care at home. Caremark was the first provider I contacted.
The young manager who came to my house to interview us was impressive. This young woman was professional, sympathetic and had a deep understanding of dementia care. I was happy to engage Caremark following this initial introduction. From that time on (June 2022), I was given the best care and support I could have asked for. All carers were kind, compassionate and excellent in the delivery of care for my husband and support for me. I will be forever grateful to those wonderful carers who sat with me to comfort me at times I was overwhelmed with grief, watching my lovely husband become a stranger, he was forgetting his family.
Caremark carers were exceptional.

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your lovely and kind words. I will ensure all staff are made aware of this amazing review, it is greatly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K D (Son of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for by the staff. She is confined to bed and can't speak. Communication is difficult for myself but the carers deal with her on a daily basis and get to know her ways and have a good understanding of what she wants.
There have been new staff coming on board from time to time
and they integrate well and get to know my mum's needs. The variety of people my mum comes across on a daily basis is good for her and although she prefers some to others she does not hesitate to let me know where she is not happy with a carer. This has only happened once and I have let you know.
There are some concerns from time to time over how close some visits are to the previous one as this may be a delay to a meal or a long period before being changed. There have been odd occasions as I have been made aware where the carer may be delayed but I appreciate it may be down to resources.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for your lovely review. It is much appreciated and we will also inform the staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M K (Client) assisted by family/friend published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the services. They all come on time and are very helpful.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you for your review, so pleased to hear you are satisfied with our service. Thanks again Margaret.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie J (Daughter of Client) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has recently started getting help from Caremark staff. The staff are friendly and most of the time they use times we ask for. Recommended by a member of family. Getting care has given us back some time for ourselves and the worry of him being alone. I would recommend this friendly, local service
for old ones.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thanks Valerie for your review, glad you're happy with the service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Irene M (Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard of care is very good; carers are pleasant and competent. They follow my instructions, which are often needed because of my mobility problems. They are confident and patient and allow me to proceed at my own pace. Their punctuality is much appreciated, as is the weekly rota. Regular supervision
is to be commended as it gives me the opportunity to raise issues if needed.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks Irene, this is a wonderful review, and I will ensure staff are made aware of your lovely comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T I (Son of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provides my mum with a very flexible companionship facility. These visits brighten her day, and she looks forward to them. When we are away, they are able to increase contact and can take on additional duties. This service provides reassurance for both of us.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for your wonderful review, it is greatly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Suzanne W (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the whole team at Caremark (Liverpool) enough for everything they have done and are still doing for my mum, not only on a professional level, which is excellent, but I am forever grateful for the dignity, respect, and actual kindness shown. Their support to our family through a very difficult
time has been very much appreciated by us all.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you, Suzanne, for such a wonderful review. I will ensure that all staff are made aware of your very kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Geraldine S (Client) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble, very pleasant and caring, well trained. I wish I had known about them before, I would have been with them.
Even the cat is treated the way I would like her to be. Thank you.
I would recommend this firm to everybody who wants their old and sick treated with respect and
dignity.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you Geraldine for an amazing review, the carers appreciate your kind words. Caremark Liverpool are so pleased that you are happy with the support provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carer very helpful and polite. She is always punctual and really cheers me up.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for the wonderful review, I will ensure we inform the carer of your lovely comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Caremark Liverpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Caremark Liverpool is calculated as follows: ( (70 Excellents x 5) ) ÷ 70 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Liverpool is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Nabeel

Nabeel Salem

Job Title: Managing Director

Joined: 2019

I opened a Caremark franchise with the mission of becoming the best home care provider in Liverpool. The priority and focus is to deliver the highest standard of care possible to improve the quality of life for the people in our region. I am passionate about making a difference and hope to be the homecare provider of choice based on the quality of our service.


In a short space of time we have managed to pick up numerous awards for the quality of care we provide. These awards are a testament to all the hard work put in the by the team here at Caremark Liverpool.


Sarah

Sarah Crease

Job Title: Registered Care Manager

Joined: 2019

I began my care career at Young Epilepsy in November 2004; where I started off as a Support Worker and then in March 2007 became an Assistant Manager of the Residential Home for young ladies with Learning Disabilities and Epilepsy.


I then became a Unit Manager for a Bupa Residential Home for the Elderly in August 2012.
I began working for Expect Limited in November 2014 as a Project Manager; and became the Assistant Head of Operations for Day Services in June 2016; overseeing, as a Registered Manager, the delivery of the Outreach/Domiciliary and Day Centre services.


I joined Caremark Liverpool in December 2019 to assist Nabeel in his mission of becoming the best home care provider in Liverpool.


Nicole

Nicole Kennedy

Job Title: Care Co-ordinator

Joined: 2021

I have worked for Caremark Liverpool for nearly 3 years, starting out as a Care Assistant then moving into the Care Co-ordinator position. Alongside my Care Co-ordinator role, I have just completed my Level 4 Diploma in Health and Social Care. This was one of the main reasons I joined Caremark, as career progression and further education opportunities were very important to me.


Prior to Caremark Liverpool I worked in a care home and did a lot of voluntary work in the social care sector, all the while completing my Level 3 Diploma in Health and Social Care at college.


Beth

Beth Hughes

Job Title: Field Care Supervisor

Joined: 2023

I started my career as a teacher with a focus on special educational needs in 2019. From here I found my love for care whilst working as a senior support worker in several different residential homes and schools with children and young people. I have a varied background in working with people with special educational needs and varying health conditions.


I initially joined Caremark Liverpool as a Care Administrator but have been promoted to Field Care Supervisor. I am passionate about delivering a quality service and look forward to the challenge of becoming the best home care provider in Liverpool.


Amelia

Amelia Wallace

Job Title: Care Administrator

Joined: 2024

My background lies in administration and events; however, I have always wanted to pursue a career in the field of care. Throughout my years in events, I quickly established a passion for hosting musical fundraisers for charities close to my heart, and I am proud to have kept this going since, independently.


Before starting at Caremark, I worked as an officer on the Widening Participation Programme at LIPA, supporting under-represented groups of people wanting to access Higher Education. I have always had a desire to make a difference in people’s lives, so I am excited for what the future holds for me at Caremark!


Frequently Asked Questions about Caremark Liverpool

What Type of Services does Caremark Liverpool offer?

Caremark Liverpool offers Home Care.

How many Carers does Caremark Liverpool employ?

Caremark Liverpool employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Liverpool to verify any information. View our terms and conditions. Caremark Liverpool has a Platinum Service – more info.