Starting from £26.50 per hour
Caremark Liverpool has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Caremark Liverpool has 30 reviews.
Review from Donald M (Husband of Client) published on 14 May 2021
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Reply from Sarah Crease, Care Manager at Caremark Liverpool
Many thanks for your wonderful review, it is greatly appreciated. We are very happy that you are pleased with the service being provided to your wife.
Staff
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Management
Treated with Dignity
Value for Money
Review from Colin L (Son of Client) published on 7 April 2021
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Reply from Sarah Crease, Care Manager at Caremark Liverpool
Many thanks for your wonderful review. I will ensure the carer is made aware of your positive comments about the care and support she provided.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N S (Client) published on 20 January 2021
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Reply from Sarah Crease, Care Manager at Caremark Liverpool
Many thanks, N S, we are so pleased that you are happy with the service being provided.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan K (Daughter of Client) published on 11 December 2020
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Reply from Sarah Crease, Care Manager at Caremark Liverpool
Thank you for your wonderful review. I will ensure to pass on your comments to the Care and Support Worker.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Danielle (Daughter of Client) published on 9 November 2020
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Reply from Nabeel Salem, Director at Caremark Liverpool
Hi Danielle, Thank you for your extremely kind words. Your feedback is appreciated and will be passed onto the rest of the team.
Staff
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Management
Treated with Dignity
Value for Money
Review from M B (Client) published on 16 September 2020
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Reply from Sarah Crease, Care Manager at Caremark Liverpool
Many thanks for your wonderful review; it is greatly appreciated. I will ensure your comments are passed on to the Care and Support Worker.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Steven B (Son of Client) published on 28 August 2020
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Reply from Sarah Crease, Care Manager at Caremark Liverpool
Thank you for your kind words, we will pass on the relevant feedback to the staff member.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pippa W (Ex Family Member) published on 19 May 2020
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Reply from Nabeel Salem, Director at Caremark Liverpool
Hi Pippa, we are very pleased that you are happy with the service, so thank you for this lovely review. We will be sure to pass on such positive feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tom S (Grandson of Client) published on 19 May 2020
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Reply from Nabeel Salem, Director at Caremark Liverpool
Hi Tom, thank you for your kind words and taking the time to leave a review. We will pass your feedback onto the staff who I'm sure will be delighted.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Donna K (Ex Family Member) published on 19 May 2020
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Reply from Nabeel Salem, Director at Caremark Liverpool
Hi Donna, thank you for taking the time to write out this review, we are glad you are happy with the service and will pass your feedback on to the staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (10.000) out of 10 for Caremark Liverpool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Caremark Liverpool is calculated as follows: ( (70 Excellents x 5) ) ÷ 70 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark Liverpool is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Mar 2024
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Job Title: Managing Director
Joined: 2019
I opened a Caremark franchise with the mission of becoming the best home care provider in Liverpool. The priority and focus is to deliver the highest standard of care possible to improve the quality of life for the people in our region. I am passionate about making a difference and hope to be the homecare provider of choice based on the quality of our service.
In a short space of time we have managed to pick up numerous awards for the quality of care we provide. These awards are a testament to all the hard work put in the by the team here at Caremark Liverpool.
Job Title: Registered Care Manager
Joined: 2019
I began my care career at Young Epilepsy in November 2004; where I started off as a Support Worker and then in March 2007 became an Assistant Manager of the Residential Home for young ladies with Learning Disabilities and Epilepsy.
I then became a Unit Manager for a Bupa Residential Home for the Elderly in August 2012.
I began working for Expect Limited in November 2014 as a Project Manager; and became the Assistant Head of Operations for Day Services in June 2016; overseeing, as a Registered Manager, the delivery of the Outreach/Domiciliary and Day Centre services.
I joined Caremark Liverpool in December 2019 to assist Nabeel in his mission of becoming the best home care provider in Liverpool.
Job Title: Care Co-ordinator
Joined: 2021
I have worked for Caremark Liverpool for nearly 3 years, starting out as a Care Assistant then moving into the Care Co-ordinator position. Alongside my Care Co-ordinator role, I have just completed my Level 4 Diploma in Health and Social Care. This was one of the main reasons I joined Caremark, as career progression and further education opportunities were very important to me.
Prior to Caremark Liverpool I worked in a care home and did a lot of voluntary work in the social care sector, all the while completing my Level 3 Diploma in Health and Social Care at college.
Job Title: Field Care Supervisor
Joined: 2023
I started my career as a teacher with a focus on special educational needs in 2019. From here I found my love for care whilst working as a senior support worker in several different residential homes and schools with children and young people. I have a varied background in working with people with special educational needs and varying health conditions.
I initially joined Caremark Liverpool as a Care Administrator but have been promoted to Field Care Supervisor. I am passionate about delivering a quality service and look forward to the challenge of becoming the best home care provider in Liverpool.
Job Title: Care Administrator
Joined: 2024
My background lies in administration and events; however, I have always wanted to pursue a career in the field of care. Throughout my years in events, I quickly established a passion for hosting musical fundraisers for charities close to my heart, and I am proud to have kept this going since, independently.
Before starting at Caremark, I worked as an officer on the Widening Participation Programme at LIPA, supporting under-represented groups of people wanting to access Higher Education. I have always had a desire to make a difference in people’s lives, so I am excited for what the future holds for me at Caremark!
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