Caremark Liverpool

Unit 1a, Wavertree Boulevard South, Liverpool L7 9PF
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10 30 Reviews
  • Caremark Liverpool, Liverpool
Caremark Liverpool offers a Home Care service to adults experiencing a range of vulnerabilities. Their Care and Support Workers offer support to people living in their own home and in need of assistance, guidance, supervision or motivation in any aspect of their daily living.

The support they provide can be wide and varied, some examples are personal care, housekeeping, shopping, bill paying, reducing isolation, accessing health care services, attending social events or getting out to the local community.

Their service operates 24 hours a day, all year round. Most people require their services between 7 am and 10 pm but they can also provide services outside these hours, such as respite support in the person's own home or live-in care. Their Care and Support Workers have access to a manager at all times. The service is managed by Sarah Crease who has over 15 years of experience within the sector.

They are regulated by the Care Quality Commission and take pride in providing high quality, personalised home care with support provided by professional, committed and friendly staff.

Care Provided by Caremark Liverpool

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Crease (Registered Care Manager)

Funding & Fees Guide for Caremark Liverpool

  • Prices
  • Starting from £26.50 per hour


Total of 30, showing 21-30
10

Caremark Liverpool has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Caremark Liverpool has 30 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

A very professional service in all aspects of service from initial meeting and assessment. Very thorough with standards and systems. Covered every need of my wife's concern and health and wellbeing. The personal carer is very understanding and friendly. My wife felt totally comfortable with the carer
and I was reassured that I can leave my wife in total care without any worries.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for your wonderful review, it is greatly appreciated. We are very happy that you are pleased with the service being provided to your wife.


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Overall Experience  Overall Experience 5.0 out of 5

I enlisted the services of Caremark (Liverpool) to help my father support my fother during the later stages of her life. The carer who visited to provide support was a great comfort to both my mum and dad and provided them with great compassion as well as physical and emotional support.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for your wonderful review. I will ensure the carer is made aware of your positive comments about the care and support she provided.


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Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the care and help and attention I am receiving from Caremark. The two carers that help me are very kind, caring and nothing is too much trouble.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks, N S, we are so pleased that you are happy with the service being provided.


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Overall Experience  Overall Experience 5.0 out of 5

Caremark Liverpool very quickly arranged a visit, of the manager and a carer, to make an assessment of Mum's need. Mum is 93 and has difficulty walking. My sister was there to give reassurance to our mother (I live in a different town so couldn't be there). My sister told me all went well and the carer
seemed a lovely lady who lived locally and was able to chat with Mum about old shops and buildings that had changed over the years. The carer came for half an hour Monday to Friday and brought a daily newspaper with her. She checked Mum had taken her medications and prepared a lunch for her for later in the day (Mum tended to have lunch at about 3 pm). Rotas were emailed to me and my sister each week and invoices every two weeks. A quick telephone call to the manager and any queries were instantly dealt with. The family have no negative comments at all and would thoroughly recommend Caremark Liverpool.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you for your wonderful review. I will ensure to pass on your comments to the Care and Support Worker.


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Overall Experience  Overall Experience 5.0 out of 5

Caremark has been providing care and support to my mother over the past eight months. The care she has been receiving has helped her to rebuild her confidence and independence back in that time. The Caremark team are always friendly and approachable both in person and over the telephone and are always
happy to help with any problems that arise. I would certainly recommend this service to others.

Reply from Nabeel Salem, Director at Caremark Liverpool

Hi Danielle, Thank you for your extremely kind words. Your feedback is appreciated and will be passed onto the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

These past few years have made me aware of the difference in my health and wellbeing today since ten years ago and I began to make inquiries and visits to the various forms of care offered. Finally, I decided to approach Caremark and was delighted to be accepted. I was impressed by their warm welcome
and professional attitude. With Caremark, I am able to continue to live independently in my own home which I love, and I can also have the relaxed comfort and security of Caremark. My carer has settled well into her weekly hours, responsive to everything I ask her to do and I enjoy her cheerful presence.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for your wonderful review; it is greatly appreciated. I will ensure your comments are passed on to the Care and Support Worker.


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Overall Experience  Overall Experience 5.0 out of 5

The carer was extremely competent and very friendly. All of my mum's issues were dealt with, with the minimum of fuss. She managed to keep to the same time on all three calls each day. Overall, I am very pleased with the quality of care provided. The office staff are knowledgeable and helpful.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you for your kind words, we will pass on the relevant feedback to the staff member.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to say the members of staff are very caring and supportive and the staff treat people they care for with dignity and are trustworthy. I would truly recommend anyone who needs care to this company.

Reply from Nabeel Salem, Director at Caremark Liverpool

Hi Pippa, we are very pleased that you are happy with the service, so thank you for this lovely review. We will be sure to pass on such positive feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Over the moon, with the care, my granddad has been receiving from Caremark Liverpool. The care workers have been outstanding and really do care about not only completing the tasks at hand but making my grandad happy. From my experience alone I would recommend them to anybody.

Reply from Nabeel Salem, Director at Caremark Liverpool

Hi Tom, thank you for your kind words and taking the time to leave a review. We will pass your feedback onto the staff who I'm sure will be delighted.


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Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend their services always willing to help when and where ever they can staff extremely friendly, they are very caring the ones we had anyway and we did meet a few others also very nice and helpful. The management team seem very happy to help also like I said I would highly recommend
them to anyone.

Reply from Nabeel Salem, Director at Caremark Liverpool

Hi Donna, thank you for taking the time to write out this review, we are glad you are happy with the service and will pass your feedback on to the staff.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Caremark Liverpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Caremark Liverpool is calculated as follows: ( (70 Excellents x 5) ) ÷ 70 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Liverpool is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (5)

Nabeel

Nabeel Salem

Job Title: Managing Director

Joined: 2019

I opened a Caremark franchise with the mission of becoming the best home care provider in Liverpool. The priority and focus is to deliver the highest standard of care possible to improve the quality of life for the people in our region. I am passionate about making a difference and hope to be the homecare provider of choice based on the quality of our service.


In a short space of time we have managed to pick up numerous awards for the quality of care we provide. These awards are a testament to all the hard work put in the by the team here at Caremark Liverpool.


Sarah

Sarah Crease

Job Title: Registered Care Manager

Joined: 2019

I began my care career at Young Epilepsy in November 2004; where I started off as a Support Worker and then in March 2007 became an Assistant Manager of the Residential Home for young ladies with Learning Disabilities and Epilepsy.


I then became a Unit Manager for a Bupa Residential Home for the Elderly in August 2012.
I began working for Expect Limited in November 2014 as a Project Manager; and became the Assistant Head of Operations for Day Services in June 2016; overseeing, as a Registered Manager, the delivery of the Outreach/Domiciliary and Day Centre services.


I joined Caremark Liverpool in December 2019 to assist Nabeel in his mission of becoming the best home care provider in Liverpool.


Nicole

Nicole Kennedy

Job Title: Care Co-ordinator

Joined: 2021

I have worked for Caremark Liverpool for nearly 3 years, starting out as a Care Assistant then moving into the Care Co-ordinator position. Alongside my Care Co-ordinator role, I have just completed my Level 4 Diploma in Health and Social Care. This was one of the main reasons I joined Caremark, as career progression and further education opportunities were very important to me.


Prior to Caremark Liverpool I worked in a care home and did a lot of voluntary work in the social care sector, all the while completing my Level 3 Diploma in Health and Social Care at college.


Beth

Beth Hughes

Job Title: Field Care Supervisor

Joined: 2023

I started my career as a teacher with a focus on special educational needs in 2019. From here I found my love for care whilst working as a senior support worker in several different residential homes and schools with children and young people. I have a varied background in working with people with special educational needs and varying health conditions.


I initially joined Caremark Liverpool as a Care Administrator but have been promoted to Field Care Supervisor. I am passionate about delivering a quality service and look forward to the challenge of becoming the best home care provider in Liverpool.


Amelia

Amelia Wallace

Job Title: Care Administrator

Joined: 2024

My background lies in administration and events; however, I have always wanted to pursue a career in the field of care. Throughout my years in events, I quickly established a passion for hosting musical fundraisers for charities close to my heart, and I am proud to have kept this going since, independently.


Before starting at Caremark, I worked as an officer on the Widening Participation Programme at LIPA, supporting under-represented groups of people wanting to access Higher Education. I have always had a desire to make a difference in people’s lives, so I am excited for what the future holds for me at Caremark!