Best 2 Care

57 Shamrock Road, Gravesend DA12 2LD
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9.6 9 Reviews
  • Best 2 Care, Gravesend
BEST2CARE stands apart from other care agencies for a multitude of compelling reasons. As a family-operated business, the agencies foremost commitment lies in delivering a level of personalised attention and care that exceeds the capabilities of larger corporate entities.

The agency's goal is to empower the people they support to live independently and enrich their overall life quality. The dedicated presence is designed to lend assistance with daily routines and healthcare needs, thereby safeguarding clients' general well-being.

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Care Provided by Best 2 Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Best2 Care Ltd
  • Person in charge
  • Tayo Irawo (Manager)

Funding & Fees Guide for Best 2 Care

  • Prices

  • 1 Hour - £23 for 1 Carer
    1 Hour - £23 x2 for 2 Carers


    45 Minutes - £21 for 1 Carer
    45 Minutes - £21 x2 for 2 Carers


    30 Minutes - £20 for 1 Carer
    30 Minutes - £20 x2 for 2 Carers


    Weekends & Bank Holidays:
    Flat rate of £24

  • Our care packages are tailored to meet your individual requirements. We welcome you to contact us for a consultation about your specific needs, and we are committed to delivering the most cost-effective rates while consistently upholding the highest standards of service.

Best 2 Care Reviews (9)

9.6

Best 2 Care has a Review Score of 9.6 (9.555) out of 10, based on 9 reviews in the last 2 years. Over all time Best 2 Care has 9 reviews.

Overall Experience

  • 7
  • 1
  • 1
  • 0
  • 0

Date Published

9
0
4
9
0

Review from J S (Daughter of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very caring and professional, they offer a flexible cover, they carry out thorough assessments of needs. So when my mum was going through a rough patch and they stepped in to help her, at short notice too. We can't thank them enough.

Reply from Tayo Irawo, Care Manager at Best 2 Care

Thank you for your kind words. We're glad we could support your mum during a tough time and provide the care she needed on short notice.


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Review from Barry S (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by all staff. Consideration of the well-being of client is of paramount importance. Consistency of punctuality is high on the list of priorities. I have no problem recommending this company.

Reply from Tayo Irawo, Care Manager at Best 2 Care

Thank you Barry for your positive feedback. We are delighted to hear that you are pleased with the care provided by our carers and appreciate your recognition of our commitment to client well-being and punctuality.


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Review from Sue N (Daughter of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the service since starting in October 2023. Dad suffers from Alzheimer’s and the staff are so patient with him, he can be difficult at times. It brings my sisters and I such relief to know he is getting the best care each day.

Reply from Tayo Irawo, Care Manager at Best 2 Care

Thank you for your kind words and positive feedback. We are delighted to hear that you and your family are extremely happy with our services. We are pleased to know that our carer's patience and dedication are making a positive impact.


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Review from E O (Daughter-in-law of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Agency provided first-class live-in care from visiting care at short notice to ensuring our loved one was safe. Always accommodating and responsive. This put our minds at ease. The 24-hour care greatly improved her quality of life and she was safe in her own home. The staff coped well. Highly recommend
this Agency.

Reply from Tayo Irawo, Care Manager at Best 2 Care

Thank you for taking the time to share your experience with Best2Care. We are delighted to hear that our services provided you with peace of mind.


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Review from Brian T (Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

No problem with regular carers who are usually reliable and very competent.
At other times it can be a bit hit and miss with timings and performance.
Of course, I understand and appreciate that everyone has to learn and the regular carers know my routine and where things are, but the difference is
sometimes very noticeable.

Reply from Demi Irawo, Operations Manager at Best 2 Care

As a valued long-term user of our services, we find ourselves genuinely surprised by the feedback you've shared. Nonetheless, we are committed to acknowledging and improving the aspects of your care experience.
We highly appreciate your continued trust in choosing us as your care providers, and we are dedicated to making improvements to better meet your expectations.
We will be in touch to collaboratively explore how we can improve the quality of your care.


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Review from Katie B (Son of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When first using carers, this company has been amazing, supportive and reassuring for Mum and family. Staff are always kind, thoughtful and patient. Mum's health is always priority and when problems arise, the management team are in hand to resolve any issues. Overall, we are very happy with the service
we are provided.

Reply from Demi Irawo, Operations Manager at Best 2 Care

Thank you for taking the time to share your positive experience with Best2Care. We are delighted to hear that our team has been able to provide support and reassurance to both your mum and your family.
We appreciate your acknowledgement of our management team's responsiveness in addressing any challenges that may arise. We are dedicated to promptly resolving any issues to ensure the continued well-being of our clients.


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Review from R O (Husband of Client) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can find no faults with your carers. The quality of care and understanding has been outstanding and I would, without hesitation, thoroughly recommend.

Reply from Demi Irawo, Operations Manager at Best 2 Care

That's fantastic to hear! We're thrilled that you've had such a positive experience with our services. Your recommendation means a lot to us. Thanks for taking the time to share your feedback!


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Review from M O (Daughter of Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Best 2 Care since June 2023. The care and support has been excellent. The manager is particularly flexible and regularly amends timings to fit around Mum's appointments. The carers are warm and friendly. Can't recommend them highly enough.

Reply from Demi Irawo, Operations Manager at Best 2 Care

That's wonderful to hear! It must be reassuring to know that your mum is in good hands with such a supportive and flexible care team at Best2Care!


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Review from Kelly M (Daughter of Client) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service, the manager is always helpful and full of advice I feel that as an only daughter to my mum, I’m not on my own and I am grateful for the service Best 2 care has given to my mum. If there has been a concern or worries about my mum's health etc, the management are on it straight away.

Reply from Demi Irawo, Operations Manager at Best 2 Care

It is a pleasure to hear about your positive experience with Best2Care. I am delighted to hear that the care manager Tayo provided you with excellent service and support.
It's wonderful to hear that you felt supported and not alone in caring for your mum. Our team appreciates your feedback and hopes that your mum continues to receive excellent care.


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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for Best 2 Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Best 2 Care is calculated as follows: ( (41 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 49 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Best 2 Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Best 2 Care

What Type of Services does Best 2 Care offer?

Best 2 Care offers Home Care.

How many Carers does Best 2 Care employ?

Best 2 Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Best 2 Care to verify any information. View our terms and conditions. Best 2 Care has an Enhanced Service – more info.