Greenstar Health Care Ltd

The Tannery, 91 Kirkstall Road, Leeds LS3 1HS
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8.0 16 Reviews
  • Greenstar Health Care Ltd, Leeds
Greenstar Health Care Ltd is a home care agency aiming to enhance the lives of people by providing care and support in the comfort of their own homes.

Greenstar offers a wide range of services to enable people with a variety of needs to as far as possible maintain their independence.

Care and support services include elderly care, dementia care, domestic help, physical and learning disability support.

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Care Provided by Greenstar Health Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer

Good to Know

  • Owner
  • Greenstar Health Care Ltd
  • Person in charge
  • Valerie Chideya (Manager)

Greenstar Health Care Ltd Reviews (16)

8.0

Greenstar Health Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Greenstar Health Care Ltd has 16 reviews.

Overall Experience

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Date Published

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15

Review from J D (Sister of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the team as they looked after my brother when things got bad and we were struggling as a family, there is still a long way to go but we know he is safe, tried a lot of other services and failed.

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Review from Caroline M (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family would just like to thank the team so much for the care they gave to our mum who had terminal cancer. They were always professional, caring and understanding of her needs, also giving our dad the time of day when they came and greeted him each day with a smile. We would just like to say thank
you so much for looking after our mum in the last few months it was greatly appreciated.

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Review from Vanessa I (Daughter of Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that the manager/owner and everyone from the care team who looked after my mum with such professionalism couldn’t do enough for Mum, who had Alzheimer’s in the last stages, heart failure and COPD - she was on 24-hour oxygen.
Mum was allocated her own night nurse from the agency,
she was absolutely fantastic I’m sorry I cannot name her but they all know who she is.
They are a young company, their manager is the best, she shows kindness and compassion to her clients and their family as well as her staff.
Communication skills were of the highest standard.
They all felt part of our family at the most difficult time in our lives and I cannot thank them or praise them enough.
The manager made sure she was part of Mum's care regularly and she and a colleague were with me and Mum when she passed away. It shows they are human as there were tears as they left the house and passed my family coming in.
I wish them all the best for a successful future.

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Review from Heather M (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so thankful that we used Green Star, the staff was very professional and they were so good with my mum who was dying of cancer. They were friendly and caring, they were always cheerful and willing to go the extra mile. They were also great with my dad who is struggling with his memory. We really
appreciate all they did for them both.

Reply from Valerie Chideya, Registered Manager at Greenstar Health Care Ltd

Thank you so much for your response and I know that through this Greenstar Health care will definitely continue to grow hence provide high standards of care.


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Review from Graham D (Power of Attorney of Client) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been wonderful looking after our friend. The manager made sure she was with her in her final moments, in the dark, lonely, early hours of the morning. What a wonderful, compassionate, caring lady she is - and the team too. Thank you so much for your unstinting efforts to
make our friend’s final days and hours as bearable as possible.

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Review from Sue L (Daughter of Client) published on 20 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenstar Health Care cared for my father during the last few weeks of his life, and as a family we will be forever grateful for the care and compassion shown to him by every carer. The manager of the team leads by example, very hands on and a frequent member of the care team that visited. It was clear
that she has a wealth of experience, and is a wonderful example of how to care for someone with dignity and respect, values that are being instilled in the less experienced carers.
I would highly recommend Greenstar as a care agency who really do care, and went out of their way to give my father the highest quality care despite the many challenges that his complex care presented.

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Review from Sarah S (Daughter of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the team enough for their dedication towards my dad giving him fantastic end of life care, dad used to ask us when staff would be coming to give him personal care and also to support us (his family). Staff always used to put a huge smile on my dad's face he thought the world of the team.
You made my dads short end of life perfect and I couldn’t of wished for anyone better. The day dad passed away, the team still came to wash dad and put him in new clothes handling him with the greatest of respect talking to him and telling him what she was doing like any other day. Tha manager was my dad's guardian angel, and we owe you the world. Thank you so much.

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Review from L A (Relative of Client) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, professional and genuinely caring company. Every carer gave personalised attention, creating a bespoke package. The manager and her staff were friendly and supportive in all aspects during a very sensitive time. We would recommend this company without hesitation.

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Review from Harold H (Client) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider myself very fortunate to have discovered this care company, which is everything one could wish for. They have set an extremely high standard for all aspects of care at my home. All the staff have been "as good as gold", and I am truly grateful for all they do.

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Review from Jonathan H (Son of Client) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenstar has given my father superb care from the start. Their care has been sympathetic and sensitive, whilst maintaining a convivial rapport with my father. The care has been undertaken with a sense of humour which has rubbed off with my dad; he now laughs and jokes with the carers, and there is
plenty of banter going on. Greenstar has been totally reliable and flexible; we have had to occasionally change the timetable, sometimes at short notice, but Greenstar have fitted around our wishes without any fuss. We would thoroughly recommend Greenstar Health Care.

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Review from Carol K (Daughter of Client) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were lovely; they had a caring and kind attitude at all times. Mum soon got used to them all and had many a laugh with them. They were very thorough at their work and very helpful. Always on time and did everything and more in the time allocated to them.

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Review from Zoe B (Granddaughter of Client) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenstar Health Care are an excellent care company. They have been coming to my grandparents since March 2020. The care and compassion and professionalism that all staff show is outstanding. My grandfather passed away in June and the staff were fantastic with my grandad and me and my sister and grandma.
In my opinion, they are what a care company should be they are outstanding and I wouldn’t hesitate to recommend them.

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Review from Gloria S (Relative of Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the wonderful staff and service with this excellent company. Can't thank them enough for all the excellent work they did with taking care of a very ill person. We would definitely recommend this company.

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Review from Donna B (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was fast-tracked eleven weeks ago. The district nurses suggested this company (horrendous experience with the previous company). I was hesitant at first with it being a new company (although highly trained staff, I was to find). I was worrying for absolutely no reason. We literally feel in
‘safe hands’ and there is always good communication between my father and family, particular with my fathers care needs fluctuating. They are always thinking of my father’s needs and the personality of the carer to suit him. Our current main carers are outstanding, the care is second to none. He is monitored all of the time to prevent a deterioration in his condition, nothing is too much trouble for the carer, my father is always their priority. Most of the carers have been amazing. The peace of mind this gives my family knowing that a loved one is safe and extremely well looked after is priceless. We feel very fortunate to have this service. Thank you so much indeed.

Reply from Valerie Chideya, Registered Manager at Greenstar Health Care Ltd

Thanks for your feedback we will continue to work hard and provide excellent care. We are grateful of your feedback.


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Review from Lynn B (Daughter of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company.
When looking after my terminally ill dad, not only did their show patience, kindness and understanding but were a huge support to me when going through such a difficult time, which has made such a huge difference to my dad and families lives.
All carers are a real credit to the
owner who goes above and beyond her job to make sure you get the right care and is so supportive.

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Review from Leanne B (Daughter of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad as been very unwell for some time now. We had a different care company, but to be truthful the level of care and continuity were very poor.
When Dad was fast-tracked the district nurse recommended a different company as they knew what a horrendous time we had.
Greenstar are amazing. The lady who
runs it makes sure she employs people who care. Her standards are very high, which is great especially when your dad is at end of life. They have made these last three months run as smoothly as possible and for that, I will be eternally thankful.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Greenstar Health Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Greenstar Health Care Ltd is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenstar Health Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Greenstar Health Care Ltd

What Type of Services does Greenstar Health Care Ltd offer?

Greenstar Health Care Ltd offers Home Care.

How many Carers does Greenstar Health Care Ltd employ?

Greenstar Health Care Ltd employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Greenstar Health Care Ltd to verify any information. View our terms and conditions. Greenstar Health Care Ltd has an Enhanced Service – more info.