Monarchy Care Services Ltd

Knaresborough House, High Street, Knaresborough HG5 0HW
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9.0 9 Reviews
  • Monarchy Care Services Ltd, Knaresborough
Monarchy Care Services Ltd, based in the Harrogate area, provides home care services to people in the comfort of their own homes.

Home care services available include (personal care such as help showering and getting out of bed, household chores, assistance to attend appointments, etc.

Trained compassionate staff give people dignity and respect while giving them high quality care.

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Care Provided by Monarchy Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Monarchy Care Services Ltd
  • Person in charge
  • Patricia Dragan (Manager)

Funding & Fees Guide for Monarchy Care Services Ltd

  • Prices

  • From £22 per hour

Monarchy Care Services Ltd Reviews (9)

9.0

Monarchy Care Services Ltd has a Review Score of 9.0 (8.983) out of 10, based on 9 reviews in the last 2 years. Over all time Monarchy Care Services Ltd has 9 reviews.

Overall Experience

  • 6
  • 1
  • 2
  • 0
  • 0

Date Published

9
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8
9
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Review from S C (Granddaughter of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We use Monarchy after a disastrous time with a care company that nearly put our grandma in hospital. Our current level of service is hit and miss - some carers are attentive but others do the bare min and this has an impact on Grandma whose needs grow week on week. The level of attentiveness by those
writing the support plans and lack of clear Re-assessment of needs fails the carers to be able to fulfil roles within the client's home whilst the client is relatively safe - the attention to details that enable independence within the home is varied. For example, not encouraging fix dentures leads to undernutrition, not washing/drying properly has led to sore areas. We have had issues with safety around the home, bin bags tied to cupboards in walkways where Grandma could potentially be. Whilst care is of an acceptable but minimal standard there has, and continues to be, a lot of direction and input from family for things that should be done as part and parcel of a home care service.

Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd

Thank you for sharing your experience with us. We sincerely apologise that your grandmother's care did not meet your expectations. We understand how important it is to feel confident and comfortable with the care provided to a loved one, and we are truly sorry for any distress this may have caused you and your family. Our priority is to provide compassionate and high-quality care and we take feedback seriously. As we had discussed regarding your previous complaint, we would appreciate the opportunity to discuss your other concerns in more detail so we can make any necessary improvements. You can feel free to contact us on 07426723917 or provide a convenient time for you so we can directly contact you. Thank you again.


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Review from Colin S (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It is not possible to generalise on the work of these people, some are very good, others very poor in their appreciation of the way we have lived our lives and in helping with domestic chores!

Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd

Thank you for your feedback, we apologise that you feel that your care was not well taken care of, as discussed on the telephone, I hope the changes we made to provide you with the staff of your preference will bring a positive outcome.


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Review from J F (Wife of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers very pleasant and helpful. We are at an age where we can trust them. We have had six carers, and they are so caring, they talk to my husband and make him feel like a human being. I am 75 and he is 85. Once again, we are very happy with them.
I have not marked value for money
as I do not know how much yet.

Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd

Thank you so much for taking the time to review us. Positive feedback like this is what motivates us to keep providing the best care possible to all our clients and their families. I will pass on the message to the team who will be very happy to hear. Best wishes.


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Review from A W (Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful staff, willing to assist with anything I needed at that time. Ready to change things to meet appointments etc. Very happy with the services provided so far for personal and other care tasks. Never rushed, they follow the needs of the individuals being cared for.

Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd

Thank you for your review, it is very much appreciated and I'll pass on the compliment to the team.


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Review from Janet B (Client) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am satisfied. My only complaint is that at weekends the nurse (who comes in the morning) is often late and very rushed as she has to fit clients in on Saturdays and Sundays due to their relatives taking it easy over the weekend.

Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd

Thank you so much for taking the time to submit the review and your lovely feedback. We will look into the one care member you feel is often late on weekends. We apologise for the situation and will correct this matter and make sure she always comes on time every Saturday and Sunday. We hope you continue to find the service positive.


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Review from J S (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Monarchy Care has been better than I expected. I have two carers who care for me on a regular time. They have been kind, keep to a regular time and particularly, I feel they perform their duties in a very professional way. They have seen me through a very bad time with my legs and
they are now better because of the care I have had. They have supplied the kind of carer I asked for two years ago and her and her team have accepted any requests of mine.

Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd

Thank you for taking the time to review our service and thank you for the positive feedback in regards to the care you are receiving.


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Review from Piter T (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care. Nothing seems to be too much trouble for her. I am kept clean and fed and she does my shopping, collects my prescriptions and takes me out for a little walk.

Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd

Thank you so much for your lovely review. I will pass your kind words to your regular carer who will be very happy that you feel they supported and cared for you so well. Our staff always go above and beyond to be professional, supportive and as helpful as they can be.


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Review from C M (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user for a few years and I find the staff wonderful. They are always friendly, caring, and honest and make me feel at ease.

Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd

Thank you for your positive feedback and continued support over the years. We will continue providing quality care to you as always.


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Review from Lisa S (Daughter-in-law of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt, dementia is an awful disease, and when professional care is required, a family needs to have confidence that their loved one is in good hands. On behalf of our family, I wanted to specifically mention two particular members of staff whom I met at my father-in-law's home this week. They
met his care needs with compassion, dignity, patience and cheerfulness and really put him at ease. I witnessed exemplary care. A big thank you from all of us.

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Current Review Score: 9.0 (8.983)

Overview of Review Score

The Review Score of 9.0 (8.983) out of 10 for Monarchy Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.283 for Monarchy Care Services Ltd is calculated as follows: ( (34 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 53 Ratings = 4.283

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Monarchy Care Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Ana Maria

Ana Maria Gabrian

Job Title: Care Co-ordinator

Joined: 2021

Ana joined Monarchy Care Services in 2021 as a Health Care Assistant, where her dedication and exceptional care skills stood out from the rest. She has great communication and leadership qualities and years of experience in the Care industry, which has helped her advance within the branch. Now, she is a Care Coordinator and oversees the scheduling of the rota and making sure all visits are attended to on time every day.


Frequently Asked Questions about Monarchy Care Services Ltd

What Type of Services does Monarchy Care Services Ltd offer?

Monarchy Care Services Ltd offers Home Care.

How many Carers does Monarchy Care Services Ltd employ?

Monarchy Care Services Ltd employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Monarchy Care Services Ltd to verify any information. View our terms and conditions. Monarchy Care Services Ltd has an Enhanced Service – more info.