Helping Hands Home Care (Bolton)

Unit 5 The Courtyard, The Valley, Bolton BL1 8PB
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9.5 18 Reviews
  • Helping Hands Home Care (Bolton), Bolton
Helping Hands Live-in Care North covers everywhere from Liverpool, Sheffield and York up to the Scottish border, providing constant, round-the-clock live-in care from a dedicated carer who lives with you in your home, offering a helping hand at a moment’s notice.

Over the past 30 years, Helping Hands has supported over 40,000 families with care for a member of their family and as the UK’s leading home care provider they are well placed to provide support with care at every level.

Helping Hands can even provide nurse-supported clinical care for more complex conditions, such as dementia and Parkinson’s, and all carers go through comprehensive training before they visit any of their customers.

The Helping Hands Bolton branch also offers visiting care, with their care packages being completely tailored for you, whether to help with housework, cooking, or personal care.

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Care Provided by Helping Hands Home Care (Bolton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jacqueline Mushayahama (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Bolton)

  • Prices

  • Domiciliary Care From £32.40 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Bolton) Reviews (18)

9.5

Helping Hands Home Care (Bolton) has a Review Score of 9.5 (9.543) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Bolton) has 18 reviews.

Overall Experience

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Review from M R (Son of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have done a fantastic job over the year, overcoming some challenging times with the utmost care and professionalism. They have shouldered a large part of he burden I faced previously. Communication has been key to a productive and mutually beneficial partnership. 5-stars.

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Review from Izabela D (Daughter-in-law of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have arranged a companion carer for my mother-in-law with dementia a few months ago now who has had little socialising and has never been interested in accessing any of the other activities aimed at dementia patients. We've been assigned to a lovely girl who gained mother-in-law's trust from the
very first visit. She is really enjoying the visits and looking forward to them every week. We will continue using this service for as long as possible and will always be thankful for our carer (not sure if I can post names here, hence not mentioning).
As for the company itself, from the very first phone contact, through to organising the actual carer's visit - it's been such a pleasure. Everything was organised smoothly. Special thanks to the Bolton care manager who is always keeping us updated about the visits and none of the requests we have are ever of any problem. I will recommend Helping Hands Bolton to everyone. It's worth every penny, if not more.

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Review from R O (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Bolton have been wonderful in caring for our Mum, who was diagnosed with early onset Alzheimer's at the age of 62. The staff at the office are extremely helpful and well organised, reporting on concerns and handling last-minute changes with professionalism. The carers themselves are incredible
people, Mum and I refer to them as her friends, they make her feel at ease and are extremely warm and professional, and are all up-to-date and well-informed around Mum's needs. I live away and I know she is cared for well by this wonderful team. Keep up the good work and high standards provided. Thank you.

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Review from Sharon H (Daughter of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives exceptional care. Carers are professional, well trained and maintain Mum’s dignity at all times. Their safeguarding and expertise are outstanding and they are deeply committed to Mum’s welfare. They are punctual, proactive and follow clearly set routines and make time to engage Mum in chat
and gentle humour. They are the best company I know of and worth the prices to ensure good training and quality assurance behind the scenes.

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Review from Barbara M (Wife of Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit unsure about going on holiday and leaving my husband to be looked after by carers. This was the first time. I need not have worried. The visits prior to my holiday gave me assurance and I felt more confident about leaving him. Everything was so professional and meticulous, especially the
handling and dispensing of medication. The carers spent as much time as necessary with my husband and stayed over their allotted time, when he fell, to make sure he was well enough to leave. They also checked with a doctor when there was an issue with the medication. Nothing was too much trouble. The online access to daily updates was useful and reassuring. I have nothing but praise for the very high standard of care which my husband received. Thank you, Helping Hands Home Care (Bolton). We’ll definitely be seeing you again!

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Review from Alison J (Daughter of Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have recently engaged Helping Hands Home Care (Bolton) to help care for my mum with Alzheimer’s. The carers have been punctual, reliable, understanding and caring. The management has also been great. Responding in a very timely way to requests of changes to schedules. They have also minimised changes
to carers and it is clear that they understand the importance of this.

Reply from Rebecca Lawless, Digital Marketing Executive at Helping Hands Home Care (Bolton)

Hi,
Thank you so much for leaving such a wonderful review for us! It's fantastic to hear how pleased you are with our service and that our carers have been so reliable and caring. It is our absolute pleasure to provide support for your mum and we're so grateful for your feedback!
With very best wishes.


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Review from J P (Stepdaughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise this is the best agency from office staff accommodating care requirements and call times. Increasing the number of visits regularly, cancelling at short notice.
On-time and professional all the time.
My stepdad requests continuity and his main carer knows him really well
and his needs she is absolutely amazing so kind and caring. She always keeps his apartment spotless too.
As my stepdad is doubly incontinent she helps maintain his dignity by ensuring he is always fresh and clean.

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Review from D J (Son of Client) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Person-centred service with good staff matching to my mum and her personality. Staff have always been really good with my mum and give me tremendous peace of mind. Communication about how my mum is doing and the rota is fantastic.

Reply from Rebecca Lawless, Branch Care Manager at Helping Hands Home Care (Bolton)

Hi,
What a lovely review - thank you so much! I'm thrilled to hear how pleased you are with our team and that we've been able to give you such tremendous peace of mind. It is our absolute pleasure to care for your mum and we're always happy to help!
Best wishes


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Review from K G (Daughter of Client) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who manage and coordinate the care for my mother are so very professional and also warm and caring. Very smooth introduction to the service from both the coordinators and the care professionals. Excellent communication at all times with reviews, updates, causes of concern etc. I feel comfortable
sharing sensitive and personal information with the team.

Reply from Rebecca Lawless, Branch Care Manager at Helping Hands Home Care (Bolton)

Hi,
Thank you so much for leaving such a brilliant review for us! I'm delighted to hear how happy you are with our service and that you feel comfortable around our team. It is our pleasure to provide support for your mother and we're ever so grateful for your lovely feedback!
Best wishes,


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Review from Margaret M (Daughter-in-law of Client) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Helping Hands Home Care for the past month. My mother-in-law lives alone in Bolton with no family in the area. As her memory has begun to go we have begun to have daily visits from Helping Hands. It has brought such comfort to us to know she is being looked after. The introductory meeting
was wonderful and my mother-in-law allayed some of her fears. She has connected with the carers that have been in. We appreciate that it is usually the same carer going each day unless there is sickness, so my mother-in-law isn't having to get used to many different people. We are kept regularly informed of how the carers are getting on and we've found each time we have rung the office the Helping Hands Staff have been extremely helpful. I would highly recommend Helping Hands.

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Review from M E (Daughter of Client) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had day carers 3 times a day to care for my dad, it became necessary to seek live in care and what a find. To say I am happy with the lady provided is an understatement, my dad is extremely happy and this is after three days! All my potential concerns were dispelled immediately, the company found
a perfect match having met Dad and I and listened to his needs as well as providing suggestions to try and save money. It's allowed me to finally get a much needed break. I would recommend the company and live in care. It is not a cheap option but having weighed up the alternatives, it is giving my dad the one to one care he deserves.

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Review from Victoria B (Daughter of Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I spoke to the Helping Hands call centre, through to our introductory meeting, the ongoing care from the team and support after Dad sadly passed away, Helping Hands Bolton exceeded every expectation.
In every single contact, nothing was too much trouble, communication was excellent
and we were completely reassured about Dad's standard of care. But more than that - how much every single person from management through to the carer team, personally cared for him. Also the respect and compassion shown, even at his most difficult times, made Dad's last few weeks more bearable.

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Review from Christopher R (Son of Client) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today is the last day we have the wonderful services of the designated carer at Mum's house.
I have to say she has been absolutely brilliant, far more than just a carer, in Mum's words it's such a shame that I had to have an accident in order to meet her.
Thankfully Mum has made a remarkable recovery
and is pretty much back to the old normal, which for someone of 89 years of age was pretty good in the first place.
Mum now has her call wrist band which she must wear 24/7 and at the recommendation of the NHS intermediate care team (following their assessment) she has a commode in her bedroom to save her having to go all the way to the bathroom with all its hard surfaces.
It remains for us to say thanks to you both and a special thanks to Mum's carer whom we wish well for the birth of her baby in the next few months.
We wouldn't hesitate to recommend Helping Hands and in particular Mum's carer.

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Review from Patricia C (Client) assisted by family/friend published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally very good. Some basic housekeeping and food preparation training would benefit the carers.

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Review from C A (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care supported my mother and father for 9 months overall. During this time, my father's health deteriorated and there were quite a few complications and changes needed in his care, plus a stay in hospital. More visits were needed to cope with these difficulties and the team did their
utmost to facilitate this. The carers were extremely kind and helpful and were a huge support to my mother and to the family, when my father sadly passed away. I would recommend this company to anyone in the same position.

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Review from Kieran R (Son of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual and great communication - would recommend. Carers have established an excellent rapport with Mum and are very mindful of her needs. I have seen a great improvement in her mobility and mental health since employing the team.

Reply from Lisa Allan, Branch Care Manager at Helping Hands Home Care (Bolton)

Hi Kieran,
Thank you so much for leaving an amazing review! I'm so thrilled to hear how you've seen a great improvement in your Mum's mobility and mental health as a result of our support, and it is our absolute pleasure to provide care for her. Always happy to help!
Best wishes.


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Review from Jackie T (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been supporting my father for nearly a year. They also cared for my mother before she passed away. All of the Helping Hands employees are beyond kind and their care is exemplary. Not only are the carers caring and kind, but also innovative in creating lovely experiences for my father
so he gets out and about despite all his care needs. He is very positive about his care and genuinely looks forward to the visits. I would name everyone who is amazing if I could, but as they all are. I really don’t want to miss anyone out. Thanks to all. What a fantastic team, we would be lost without them.

Reply from Lisa Allan, Branch Care Manager at Helping Hands Home Care (Bolton)

Hi Jackie, thank you ever so much for leaving this amazing review - we're so grateful! It's our absolute pleasure to have cared for both your mother and father and I'm so delighted to hear how our carers have created lovely experiences for your father and that he looks forward to the visits. Your feedback means the world to us and we're always here to help!


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Review from C N (Daughter of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care have been supporting my dad for around 18-months. They’re helpful, reliable, compassionate, patient and responsive. Twice over that time we’ve had need of urgent extra support at very short notice, and they’ve moved mountains to sort it for us, with people putting in extra shifts
to help. There has been the odd occasion when things haven’t gone perfectly, but it’s been rare. Generally I can’t speak highly enough of them.

Reply from Lisa Allan, Branch Care Manager at Helping Hands Home Care (Bolton)

Thank you so much for leaving this wonderful review! It's fantastic to hear how you find our carers so helpful, reliable and compassionate and I'm delighted to know how happy you are with our care. It's our pleasure to provide support for your dad!
Best wishes.


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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Helping Hands Home Care (Bolton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Helping Hands Home Care (Bolton) is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) ) ÷ 35 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bolton) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Bolton)

What Type of Services does Helping Hands Home Care (Bolton) offer?

Helping Hands Home Care (Bolton) offers Home Care.

How many Carers does Helping Hands Home Care (Bolton) employ?

Helping Hands Home Care (Bolton) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bolton) to verify any information. View our terms and conditions. Helping Hands Home Care (Bolton) has a Platinum Service – more info.