FirstCare-Warwickshire

101 Lockhurst Lane, Coventry CV6 5SF
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7.2 2 Reviews
  • FirstCare-Warwickshire, Coventry
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Care Provided by FirstCare-Warwickshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Mcguigan (Manager)
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FirstCare-Warwickshire Reviews (2)

7.2

FirstCare-Warwickshire has a Review Score of 7.2 (7.167) out of 10, based on 1 reviews in the last 2 years. Over all time FirstCare-Warwickshire has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
0
1
1
1

Review from M C (Son of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Praise to the Care Coordinator her constant skills dedication and passion are so appreciated in my mum's care. Her on-site training and meticulous methods of practice have been second to none. With care training in my background, I can professionally support how detailed her work has been and the support
she has from her team which is a pleasure to see, this means that our carer is thriving in her job and I hope that she is rewarded in reflection. Many thanks you have made our experience educational positive and inspiring

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H B (Daughter of Client) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Care Warwickshire provided us with a reliable and much needed care package service for my elderly mother, which took the pressure off us as a family so we could spend the much needed quality time with her. With First Care Warwickshire our mum was able to remain in her own home which she had spent
her life in, all whilst allowing her to keep her own independence and dignity. The quality of care recieved was outstanding and communication from both their office staff and the carers was of the highest quality.
The main thing, our mum wasn’t just a service user to them, she was a person and that made all the difference to the care received. Sadly Mum passed, but I’ll always be grateful to First Care Warwickshire.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for FirstCare-Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.167 for FirstCare-Warwickshire is calculated as follows: ( (1 Excellents x 5) + (5 Goods x 4) ) ÷ 6 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for FirstCare-Warwickshire is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about FirstCare-Warwickshire

What Type of Services does FirstCare-Warwickshire offer?

FirstCare-Warwickshire offers Home Care.

How many Carers does FirstCare-Warwickshire employ?

FirstCare-Warwickshire employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact FirstCare-Warwickshire to verify any information. View our terms and conditions. FirstCare-Warwickshire has a Basic Service – more info.