£28 per hour Monday to Friday
£28 per hour Saturday to Sunday
£28 per hour Night care
Apollo Care (Liverpool) has a Review Score of 8.6 (8.611) out of 10, based on 6 reviews in the last 2 years. Over all time Apollo Care (Liverpool) has 7 reviews.
Review from A W (Daughter of Client) published on 13 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sarah W (Daughter of Client) published on 22 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T L (Son-in-law of Client) published on 20 April 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tracey C (Daughter of Client) published on 15 April 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K P (Client) assisted by family/friend published on 20 March 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L E (Daughter of Client) published on 22 November 2023
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from John McGovern at Apollo Care (Liverpool)
As a management team, we have made ourselves available to be contacted by this lady whenever we have been requested to. The ratings in this review we feel are tainted due to her having a long-standing dispute with her brother who is his mum's lasting power of attorney. This has impacted on what we can liaise with this person for. This lady hasn't liked this fact and as a result, we have received the above review, which we feel is deeply unfair. Her mother requested we provide her care for the end stages of her life due to the continuity and dignity we have provided her and her son over the last 5 years. Sometimes people's views are tainted by their feelings towards others, but as an agency, we know we have provided outstanding care for this lady's mother and brother and we will continue to do so in the latter stages of her mother's life. We have communicated in the best way we can with this lady in the situation we have found ourselves in regarding lasting power of attornies.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D M (Daughter of Client) published on 22 August 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.6 (8.611) out of 10 for Apollo Care (Liverpool) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.111 for Apollo Care (Liverpool) is calculated as follows: ( (22 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 36 Ratings = 4.111
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Apollo Care (Liverpool) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Dec 2018
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Job Title: Care Manager
Joined: 2017
Zara is the registered care manager for Apollo Care Liverpool.
Since Apollo began caring in July 2018, Zara has overseen the rapid growth of the company and the high standards the company have become accustomed for.
Zara has her Level 5 Diploma in leadership for health and social care and children and young people's services (adult management) and has worked in care since she turned 18.
Zara has also completed her Level 4 diploma in demonstrating Single Handed Care.
Job Title: Senior Care Worker
Joined: 2018
Claire has worked in care off and on for over a decade. Since joining our team in January 2018, Claire has proven an invaluable member of the team and has progressed to Senior level very quickly.
Claire shadows our new starters, setting the right behaviours and providing the standards that we as an agency strive to implement for our clients.
Job Title: Community Care Worker
Joined: 2019
Leah has been with us since the summer of 2019 and in that time has proven to be an outstanding and caring individual. The level of care she provides for her clients is second to none and the feedback and comments we regularly receive is a testament to her caring nature and ability.
Leah is always cheery and happy and our clients look forward to her coming to visit them whenever she is working!!
Job Title: Community Care Worker
Joined: 2020
Jessica has previously worked in Everton in the Community and has a variety of experiences of caring and assisting the elderly in this role.
Jessica works of an evening and works in the L20 area, predominantly around Southport Road area.
Job Title: Community Care Worker
Joined: 2020
Keith has recently started with Apollo Care Liverpool after working in Jaguar Land Rover for 9 years.
Keith is a natural in the role and the feedback we have had about Keith since he started has been extremely positive!! All our clients have been asking to have Keith
Keith has completed his Care Certificate training recently and currently cares for Dementia and clients with addiction. Keith works in the L20 and L9 areas.
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