Primary Carers 24/7 (Home Care) Ltd

38 Lodge Street, Preston PR1 8XE
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8.7 5 Reviews
  • Primary Carers 24/7 (Home Care) Ltd, Preston
Primary Carers 24/7 provides person-centred care and support to adults in Preston, Lancashire.

Since 2013, the skilled and compassionate team have been supporting people with a range of needs to live fulfilling and independent lives in the comfort of their own homes.

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Care Provided by Primary Carers 24/7 (Home Care) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Primary Carers 24/7 Ltd (Home Care)
  • Person in charge
  • Irfan Moosa (Director)

Funding & Fees Guide for Primary Carers 24/7 (Home Care) Ltd

  • Prices

  • From £20 per hour

  • We would recommend a discussion and consultation in order to quote for the service, which would be tailored to the needs of each individual service user.

Primary Carers 24/7 (Home Care) Ltd Reviews (5)

8.7

Primary Carers 24/7 (Home Care) Ltd has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years. Over all time Primary Carers 24/7 (Home Care) Ltd has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
0
0
3
2

Review from Gulam A (Son of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Primary Carers 24/7 was excellent company. Primary Carers 24/7 supported my late father six months ago. All carers are well-trained and caring. They showed my father great respect and gave him back his dignity, as well as providing the highest standard of personal care. The staff
in the office are also very helpful and with understanding to all our queries. Also, the management of the agency has a personal approach and were always helpful. Thank you to the whole team and Primary Carers 24/7 is the best.

Reply from Umar Kala, Registered manager at Primary Carers 24/7 (Home Care) Ltd

Thank you for your lovely feedback and for taking the time to write a review. It is always heartening to hear that both the carers and the office team have been so supportive whilst working for your late father, who we supported for the past six months. Everyone in the team is committed to providing the best quality service available. We will let our team know how much you valued the practical support and care provided for him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G T (Son of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Primary Care was excellent. The end of life is stressful and emotional for both the patient and the family witnessing this sad time. All the girls treated Mum with dignity and compassion and were always professional in their duties. They gave me strength and understanding at a very
difficult time. I thank them all for their support and trustworthiness.

Reply from Umar Kala, Registered manager at Primary Carers 24/7 (Home Care) Ltd

Thank you for your kind words and for taking the time to leave this review; it is greatly appreciated. We are happy that you feel we provided a good service for your mum in such sad circumstances and that her care needs were fully met by the staff. We will pass your feedback on to them.
Thank you once again!


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Management

Treated with Dignity

Value for Money

Review from John L (Son of Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overnight care was provided by Primary Carers 24/7. I am pleased with the level of support we received overall. The personnel were polite, punctual and friendly.

Reply from Umar Kala, Registered manager at Primary Carers 24/7 (Home Care) Ltd

Thank you very much for your feedback. We aim to be professional and caring at all times and are happy that we have been able to assist you at home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Yunus B (Son of Client) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primary Carers supported my late father for several years. We, as a family were so pleased with the professional care, kindness and support that all the carers provided. The carers were always courteous, friendly, kind, flexible and hard working. The carers have a lot of continuous professional development
and this is evident from the way they work. The staff in the office are also very helpful, responding promptly and with understanding to all our queries. Thank you to the whole team.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia R (Wife of Client) published on 11 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for at home during six years living with dementia.
In that time we have used several care agencies. All of them created a great deal of stress by being unreliable, especially at weekends, and by sending poorly trained and at times uncaring staff who did not treat my husband
with the respect he deserved.
We were lucky to find Primary Carers 24/7 in September 2021. They are by far the best care provider we have had and we actually looked forward to seeing the carers when they visited 4x each day.
All carers are well trained and caring. They showed my husband great respect and gave him back his dignity as well as providing the highest standard of personal care. The management of the agency has a personal approach and were always helpful.
They never once let us down.
Sadly my husband died in June 2022. We regarded the carers as friends and I was so grateful that five of them attended his funeral service.
Primary Carers 24/7is simply the best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.7 (8.667)

Overview of Review Score

The Review Score of 8.7 (8.667) out of 10 for Primary Carers 24/7 (Home Care) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Primary Carers 24/7 (Home Care) Ltd is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) ) ÷ 18 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primary Carers 24/7 (Home Care) Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

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Irfan Moosa

Job Title: Finance Director

Joined: 2013

I am the Finance Director of Primary Carers 24/7 (Homecare) Limited since the establishment of the business.


My job is to oversee the operations and financial management side of the business with responsibility for profitable growth.


Outside of work I enjoy going to the gym, travelling, and meeting up with friends.


No image found

Siraj Nalla

Job Title: Operations Director

Joined: 2015

I am the Operations Director of Primary Carers 24/7 and joined the company in 2015. I have 20+ years of experience in the hospitality sector. I mainly deal with the operations side of the business.


Outside of work I too enjoy travelling and meeting up with friends.


Umar Faruk

Umar Faruk Kala

Job Title: Registered Manager

Joined: 2010

I have been a Registered Manager since 2010 and have managed and run my own Domiciliary Care Agency in Bolton initially as a sole trader and then under a limited company structure.


I joined Primary Carers 24/7 in July 2023 as the Registered Manager. I am responsible for compliance under the Health and Social Care Act 2008 which established the Care Quality Commission (CQC) as the regulator of all health and adult social care services.


With this in mind, my aim, is to deliver the highest possible quality of care to service users; adopting a flexible approach to individuals’ needs; enabling them to continue to live in their own homes, and helping to maintain their independence and preserve/enhance their quality of life. I have a dedicated approach to providing an operating framework that is adaptable to meet the needs of individual service users from different cultural backgrounds and a fast-changing business environment.


While at the same time taking into account the needs of care workers and other staff and ensuring that Primary Carers 24/7 provide good value for money.


Frequently Asked Questions about Primary Carers 24/7 (Home Care) Ltd

What Type of Services does Primary Carers 24/7 (Home Care) Ltd offer?

Primary Carers 24/7 (Home Care) Ltd offers Home Care.

How many Carers does Primary Carers 24/7 (Home Care) Ltd employ?

Primary Carers 24/7 (Home Care) Ltd employs 84 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primary Carers 24/7 (Home Care) Ltd to verify any information. View our terms and conditions. Primary Carers 24/7 (Home Care) Ltd has an Enhanced Service – more info.