Tilda HealthCare Ltd

The Nucleus, Brunel Way, Dartford DA1 5GA
Submit a Review
8.0 9 Reviews
  • Tilda HealthCare Ltd, Dartford
Tilda Healthcare is a privately owned professional and reliable domiciliary and social care recruitment agency.

TILDA HealthCare Ltd delivers effective, high quality and compliant staffing solutions and provide the highest level of bespoke quality home care services.

Their domiciliary care services includes:
- Assistance with a ‘good morning’ start to the day, with help to get up, wash, shower or bath, get dressed and have breakfast.
- Shopping support - alongside the customer or alternatively they can come in, agree a shopping list, go to the shops, come back and put it all away.
- Preparation of food and drink.
- Ensuring a timely prompt for medication when due
- Undertaking domestic tasks such as cleaning, laundry and ironing either on a regular basis or as a ‘spring clean’, whatever the season.
- Respite service for principal carer who may need support during your time off each week.
- Pampering sessions – the occasional visit to organise bathing, clean clothes, fresh bedding and a thoughtfully prepared meal.
- At the end of each day, some help with getting ready for bed.

Show Tilda HealthCare Ltd on the Map

Care Provided by Tilda HealthCare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Tilda Healthcare Ltd
  • Person in charge
  • Ngozi Onuoha (Manager)

Funding & Fees Guide for Tilda HealthCare Ltd

  • Prices

  • £18.98 - £47.74 per hour

Tilda HealthCare Ltd Reviews (9)

8.0

Tilda HealthCare Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Tilda HealthCare Ltd has 9 reviews.

Overall Experience

  • 6
  • 1
  • 1
  • 0
  • 1

Date Published

9
0
0
1
8

Review from Nicholas H (Husband of Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff have all been extremely kind and respectful to both my wife and me. They make it possible to get through our days. They are all so very caring in handling my wife, I can't sing their praises enough.

Reply from Ngozi Onuoha, Owner/ Manager at Tilda HealthCare Ltd

We're really grateful and appreciate you taking the time to share your experience with us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma C (Daughter of Client) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was receiving end of life care at Priory Mews nursing home and was provided with 12 hours 1-1 care through Tilda. Dad was extremely lucky to have two carers, in particular, take care of him. Both were amazing with Dad and are a true credit to your organisation. They showed kindness to not
only Dad but all of the family that visited. Please pass on our thanks to them both. Sadly, we lost Dad this week but know that his last few weeks were made as comfortable as possible by these two gentlemen.

Reply from Ngozi Onuoha, Owner/ Manager at Tilda HealthCare Ltd

Thank you for your feedback, Emma. Your review reaffirms the hard work our carers put in every day to support clients and their families to the best of our ability. So thank you for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Son of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so so much to all the staff who looked after my dad over his last 3 months of life. Thanks to their care, Dad was able to maintain as much respect and dignity as possible. That meant so much to us and it felt like the staff were part of the family. Caring is such a demanding job both physically
and mentally and we are in awe of what you do day in and day out. You’ve all been angels sent to us when we really needed it. Bless you!

Reply from Ngozi Onuoha, Owner/ Manager at Tilda HealthCare Ltd

Thank you for your feedback. Your review reaffirms the hard work our carers put in every day to support families to the best of their ability. So thanks for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie M (Daughter of Client) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring full time for my mum for nearly 6 months, the hospital offered a care package to help us, as a family, as my mum's condition worsened. I felt very guilty about accepting it but I had reached a point where I knew I needed a little help. The first company was a complete and utter shock at
the nonchalant attitude and lack of any respect or compassion to my mum - I was so upset after the months of care I had given my mum, for her to be treated this way. I turned the carer away on the 2nd day. After expressing my disgust to continuing any health care they jumped into action and found Tilda. The relief when the carer came yesterday morning! A bubbly, friendly, personable lady who showed my mum nothing but true care and attention. Making my mum smile these days is not easy. This morning, the carer was singing and after a dreadful night, my mum perked up and was smiling by the time the carer had finished my mum's personal care. So far, so good!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Zack J (Son of Client) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Started off amazingly, then as the weeks went on, the care was awful. Skipped visits, stopped giving my mum her meds and we know this because of the cameras installed in the property for the safety of my mum. I was even there one afternoon and rang up to see where the carer was and apparently she had
been, all while I was there. Apparently, they had trouble accessing the property when they were given a fob and a key.

Reply from Ngozi Onuoha, Manager at Tilda HealthCare Ltd

Dear Zack, thanks for sharing your feedback.
We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things better.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N E (Client) assisted by family/friend published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service.

Reply from Ngozi Onuoha, Owner/ Manager at Tilda HealthCare Ltd

Thank you for feedback, your review reaffirms the hard work we put in every day. So thanks for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L R (Client) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care in the morning - personal hygiene. Very caring, listen to instructions, gentle and friendly. Times of visits are very varied and dictated by public transport.

Reply from Ngozi Onuoha, Owner/ Manager at Tilda HealthCare Ltd

Thank you for feedback, customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D L (Wife of Client) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly, helpful to client and cheer him up. Downside is the number of different carers coming in the house during the pandemic.

Reply from Ngozi Onuoha, Owner/ Manager at Tilda HealthCare Ltd

Thank you for taking the time to leave us this review, your feedback helps us do better. Client experience and satisfaction is our priority, so thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew S (Son of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tilda staff treat my father with respect and look after him like he is one of their own. We will definitely look to use them for further care needs.

Reply from Ngozi Onuoha, Manager at Tilda HealthCare Ltd

Thank you so much, Andrew; we really appreciate you taking the time to share your experience with us. We look forward to working with you again in the future!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Tilda HealthCare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Tilda HealthCare Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tilda HealthCare Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Ngozi

Ngozi Onuoha

Job Title: Manager

Joined: 2018

Experienced health care professional with outstanding reputation. Compassionate, kind, reliable, trustworthy and caring.


Responsible for all aspects of the day-to-day operations and ensuring that the quality of the services provided are safe and meets national care standards.


Ensuring that our clients are cared for with utmost respect, dignity and compassion


Frequently Asked Questions about Tilda HealthCare Ltd

What Type of Services does Tilda HealthCare Ltd offer?

Tilda HealthCare Ltd offers Home Care.

How many Carers does Tilda HealthCare Ltd employ?

Tilda HealthCare Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tilda HealthCare Ltd to verify any information. View our terms and conditions. Tilda HealthCare Ltd has an Enhanced Service – more info.